Technical Success Manager

Zscaler accelerates digital transformation to ensure our

customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise​, we are constantly

pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform.

This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in

any location.

Here, impact in your role matters more than title​ and trust is built on results. We say,

impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we

leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest

debate​—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly

and with high quality. To do this, we are building a culture of execution centered on customer obsession​,

collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where

you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges,

and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape

the future of cybersecurity.

We are looking for a Technical Success Manager to join our team.

This is a hybrid role, reporting to the Manager of Technical Success. You will guide customers through their Zero Trust journey as

the central post-sales point of contact, helping them adopt and maximize their usage of Zscaler's solutions to secure their

digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful

solution adoption for Zscaler’s customers.

What

you’ll do (Role Expectations)​

• Build and nurture

relationships with key customer stakeholders and operational service owners to define and prioritize strategic alignment between

customer objectives and Zscaler’s goals

• Offer technical guidance, product insights,

and best practices for the integration and expansion of Zscaler solutions through the development of customized technical

strategies

• Provide technical expertise and organizational skills to manage escalations

and coordinate resolutions with internal and external teams

• Identify adoption insights

and develop risk mitigation plans proactively to manage and protect assigned customer accounts

• Participate in the creation and sharing of intellectual capital including training and best practice

guides to enhance the Customer Success team's capabilities

• You

thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity

not as a hindrance, but as the raw material to build something meaningful.

• You act

like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care

about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level

strategy and hands-on execution.

• You are a problem-solver. You love running towards

the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest

impact.

• You are a high-trust collaborator. You are ambitious for the team, not just

yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity

and respect is the truest form of teamwork and the fastest way to earn trust.

• You are

a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better

partner and a stronger teammate. You love what you do and you do it with purpose.

• Foundational understanding of AI/ML technologies and experience

leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain

• 5+ years of experience in a customer-facing role (such as Solutions Delivery, Customer Success

Management, Technical Account Management, or Sales Engineering) focused on Cloud Services Architectures, Web-based Security,

Networking, or Infrastructure Solutions

• Strong communication and presentation skills

that enable you to consultatively shape and influence internal and external decisions

• Strong technical acumen with the ability duly to align business challenges to the Zscaler portfolio to

meet business and security outcomes

• Ability to analyze customer data to gain key

insights and develop tailored adoption strategies and risk mitigation plans

• Experience leveraging AI-powered analytics or machine learning insight

tools to evaluate customer adoption metrics and proactively address account health risks

• Background in Cloud and Networking Security technologies (such as SD-WAN, MPLS, SWG, DLP, VPNs, or CASB)

paired with solid experience in troubleshooting methodologies and escalation management

• Industry certifications such as CISSP, CCNP, CCIE, or Network+, alongside proficiency in French and/or

Portuguese

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we

work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and

belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most

important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of

our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick

time

• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and

more!

Learn more

about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler

policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to

providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with

respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color,

religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or

expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal,

state, or local laws. See more information by clicking on the Know Your Rights:

Workplace Discrimination is Illegal link.

Zscaler complies with all applicable

federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called

accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions,

mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related

support.