
Dune · Europe
About Dune Dune is on a mission to make crypto data accessible. We’re a collaborative multi-chain analytics platform used by thousands of developers, analysts,...
About Dune
Dune is on a mission to make crypto data accessible. We’re a collaborative multi-chain analytics platform used by thousands of
developers, analysts, & investors to understand the on-chain world and the frontiers of finance. We’re a team of ~60 employees,
working together across Europe and eastern US timezones 🌍️. We believe in our mission, and in building a powerful, open product
that allows individuals and communities to do deep research into important ecosystems like Bitcoin, Ethereum, Solana, and many
more.
We’re backed by some of the world's best investors. In February 2022, we announced our Series B funding round led by Coatue and
Union Square Ventures, an important milestone that allowed us to double down on our mission. We’re using the funds to educate,
reward and empower a new generation of onchain analysts aka Wizards 🧙♀️
If you want to have one of the highest impact jobs on the planet, come join our wonderful team of Galaxy brains.
Dune's Vision
Values and working at Dune
We’re hiring an Account Executive to drive new business across our data products, with a focus on DataShare and Enterprise
analytics contracts. You'll be at the center of Dune's commercial engine working leads from our self-serve user base, building
outbound pipelines, and helping firms go from dashboards to long-term data partnerships.
This is a deeply consultative role for someone who knows how to sell complex, technical products to Enterprises, data teams,
financial institutions, and researchers.
We’re looking for a self-starter with a strong track record in crypto B2B sales.
You must be based in the US (ET) or Europe—other regions will not be considered.
closing.
quality, and data engineering
exercise window
more wasted time on endless meetings!
your new baby. We offer 16 weeks to primary and 6 weeks to secondary caregivers, fully paid. Plus a 2-week part-time phased
return at full pay to help you get used to your new (and slightly more complex!) schedule
🇮🇹 Berlin 🇩🇪 Austria 🇦🇹 and Athens 🇬🇷).
days.
space, we’ll pay for your desk.
We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your
experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be
just the right candidate for this or other roles.
#LI-Remote
GROWE WELCOMES THOSE WHO ARE EXCITED TO: * Perform market research on popular payment methods, payment behavior, and eCommerce landscapes across different markets; * Analyze competitors, including their payment methods, flows, limits, and providers; * Search for and establish relationships with payment and service providers in target markets; * Negotiate fees and commercial terms favorable to the company; * Lead onboarding and merchant account application processes, coordinating further handover to Account Management; * Develop and own billing strategy, including long-term goals and execution plans; * Evaluate potential partners and make decisions regarding contract signing and business fit; * Maintain and strengthen relationships with existing and potential partners; * Attend conferences, industry events, and partner offices; * Support partners through product launches, performance monitoring, and ongoing relationship management; * Manage and mentor the team. WE NEED YOUR PROFESSIONAL EXPERIENCE: * Advanced English with strong business communication skills; * 3+ years of experience in Business Development or similar role within PSP/payments industry; * 1+ year of team leadership experience; * Experience communicating with international partners and C-level stakeholders; * Understanding of: online payment systems and integrations, payment funnels and flows, KYC, AML, and compliance procedures, contractual relations and financial processes; * Proficiency in MS Office, Google Workspace, SimilarWeb, task tracking, and cloud storage tools. WE APPRECIATE IF YOU HAVE THOSE PERSONAL FEATURES: * Strong relationship-building and negotiation skills; * Strong analytical and operational mindset; * Rediness for regular business trips and international travel. WE ARE SEEKING THOSE WHO ALIGN WITH OUR CORE VALUES: * GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; * DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; * BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
ÜBER UNS We’re the smart Innovation Platform trusted by over 600 global organizations to manage the full innovation lifecycle, from strategic foresight to ideation, tech scouting, startup engagement, and project execution. Our modular, AI-powered software connects strategy with delivery, helping business units align efforts, make smarter decisions, and scale what works across the enterprise. With more than 20 years of experience, a team of over 160 employees, and expert consulting, HYPE enables organizations to make innovation systematic, inclusive, and outcome-driven—reducing costs, driving growth, and building resilience in a constantly changing world. Now, we’re expanding our team and are looking for a Renewal Manager (m/f/d) Location: Europe, preferably Spain | Language: English & German DEINE AUFGABEN As a Renewal Manager, you will ensure that customer contracts are renewed in a timely and economically successful manner. You will take ownership of the renewal pipeline, reduce churn risks, improve forecast accuracy and ensure that renewals are not tackled shortly before the end of the contract. Your role is a commercial interface function between Customer Success, Sales and Finance. You will be responsible for the entire renewal process for a defined customer portfolio in EMEA and North America, from the early identification of upcoming contract renewals to the successful closing. These include in particular: Renewal Management * You will build and maintain a transparent renewal pipeline for all contracts with upcoming renewals. * You control timelines, next steps, and escalations. * You will ensure that all relevant stakeholders are involved in good time. Commercial Negotiation * You will hold renewal talks with customers, negotiate commercial conditions within the framework of specified guidelines and actively work to control discounts, secure existing customers and implement price increases or indexations. Churn Prevention * You will identify renewal risks at an early stage and work with Customer Success and Account Management on measures to reduce risk. Forecasting and reporting * You provide a reliable forecast of renewals, churn, downsell and upside potential. * You keep CRM data up-to-date and create regular reports Process improvement * You will develop and improve renewal playbooks, email sequences, escalation logics, reminder processes and reporting structures. The goal is a scalable, repeatable renewal process. Success Criteria / KPIs The success of the role is measured in particular by the following key figures: * Gross Revenue Retention * Net Revenue Retention * Renewal rate according to ARR * Churn and Downsell ARR * Discount Control * CRM Hygiene and Renewal Pipeline Coverage * Renewal Cycle Time DEIN PROFIL * 3+ years of experience in B2B SaaS, ideally with renewal management, inside sales or customer success responsibility * Experience with contract renewals, commercial discussions and stakeholder management * Understanding SaaS metrics such as ARR, GRR, NRR, CHURN, downsell, expansion, and forecasting * Very good CRM discipline, ideally HubSpot (alternatively Salesforce or Gainsight) * High process strength and good numerical understanding * Ability to identify risks early and escalate internally * Confident appearance in customer meetings * Fluent in German and English is a must * Other languages such as French, Spanish or Dutch are a plus WAS WIR DIR BIETEN Make an Impact: Help companies shape their future by driving innovation programs that matter Strong Start: Onboard with expert support and learn from a global team of experienced professionals Work-Life Flexibility: Flexible work schedules Career Growth: Ongoing development and clear pathways to expand your role Collaborative culture: A supportive, inclusive, and international team environment Purpose-Driven Work: Be part of something bigger—accelerating innovation for a better world DEINE KONTAKTPERSONEN Charline Kocourek is your contact in the Human Resources department. Please apply directly through our applicant tracking system, Personio, on our website. We prefer that you submit your application in English. If you have any further questions, you can reach us at +49 (0) 228 / 2276-0.
Customer Success Manager - Enterprise Location: Remote (Europe) Department: Customer Success Reports to: Head of Customer Success About AppFollow: AppFollow empowers mobile app developers, product managers, marketing, and customer support teams worldwide with tools for App Monitoring, App Store Optimization (ASO), Review Management, Alerts & Automation, and Insight Generation. Our goal is to enhance productivity and drive measurable success for our customers. We are looking for an experienced Customer Success Manager to drive retention and growth among our Enterprise customers in Europe and APAC. This role requires a proactive, strategic mindset, strong relationship-building skills, and the ability to guide customers toward achieving their business goals with AppFollow. What You’ll Do: Manage a portfolio of Enterprise customers, ensuring high retention and growth. Understand customers’ business needs, goals, and KPIs to drive measurable value. Lead onboarding sessions and act as a trusted advisor for long-term success. Analyze key metrics, NPS surveys, and account health to anticipate risks and opportunities. Collaborate cross-functionally to secure renewals and drive expansion. Work with Product and Engineering teams to ensure AppFollow is effectively configured. Share best practices to help customers maximize value. Highlight customer successes by collaborating with Marketing on case studies. What We’re Looking For: 3–5+ years of experience as a Customer Success Manager. Fluent in English and Russian; any additional language is a plus. Proven track record with enterprise-level customers. Excellent communication and interpersonal skills, including C-suite engagement. Highly organized, proactive, and able to manage a large account portfolio. Strong product knowledge; able to translate technical features into business value. Experience leading customer advisory boards or product feedback sessions. Customer-focused, empathetic, and detail-oriented. Confident communicator, written and verbal. Able to prioritize, multitask, and collaborate cross-functionally. Problem-solver with a passion for building long-term relationships. Team management experience is a plus. Success in This Role Means: Increased feature adoption across accounts. Improved customer health scores. Higher NRR through reduced churn and expansion. Proactive risk identification and resolution. Why Join AppFollow: Work in a growing, global SaaS company focused on customer success. Collaborate with a diverse, remote-first team. Make a direct impact on retention and satisfaction. Own strategic programs that scale success across thousands of customers. Participate in our employee stock option program—everyone has a stake in our success. If you’re passionate about helping customers succeed and thrive in a fast-paced, global environment, we’d love to hear from you!