BUSINESS CLIENT SERVICES MANAGER (f/m/d)

360T

YOUR RESPONSIBILITIES You will be part of the Technical Client Advisory Services Team, directly reporting to our Head of Technical Client Advisory Services. As a Technical Client Services Manager, you will work in a global team, supporting customers during their lifecycle as a client of 360T, acting as first and second level support. You will face a broad variety of tasks in a challenging environment, be the first point of contact for our clients and have major opportunities for growth.  * Provide excellent service for existing and new customers   * Build and maintain relationships with key intermediates of clients   * Resolve technical problems or business workflow issues during initial client communication   * Assist clients in identifying issues with underlying hardware infrastructure   * Assist with identification of software bugs and work with internal teams to resolve the issues * Effectively manage the escalation process for any incidents that cannot be resolved immediately   * Investigate and manage trading problems   * Perform regression testing of the full range of products and features on our platform   * Assist account managers and clients with “go live” and resolve connectivity and technical issues with our Java-based client software   * Maintain and share up-to-date knowledge about company products and services YOUR PROFILE * Minimum bachelor's degree within a related field, university degree or equivalent, computing based discipline is preferred, other degree subjects will be considered depending on experience * Minimum 2 years of equivalent experience * Good understanding of fundamental IT concepts: Java, TCP/IP, Linux/Unix, Windows, web technology, log file analysis, performance / connectivity trouble-shooting * Work experience in client services / middle office / back office of a global markets sales & trading division or other FX or treasury environment * Excellent customer service (detail- and service-oriented) * Good organizational skills, ability to work under pressure and to meet tight deadlines * Ability to communicate technical/product information to a non-technical audience * Self-motivated with a proactive work ethic and consistently high output  * High level of spoken and written English and German required OUR OFFER * Clear career concept * Performance appraisals on a regular basis * 360T Academy * Frankfurt office located directly in the city center * Social gatherings  We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Frankfurt am Main and is available immediately. If your background and qualifications meet these specifications, please forward your application including your salary expectation and the earliest starting date by clicking the “Apply” button. CONTACT Lily Yuan HR Manager Send email Grüneburgweg 16-18 60322 Frankfurt am Main

Arsys

IONOS, the leading European provider of cloud infrastructure, cloud services, and hosting services, stands for open structures, a vibrant work culture, and flat hierarchies with a dynamic team spirit. We firmly believe that work can also be fun and offer the right environment for it. We are looking for an outstanding, results-oriented Commercial General Manager to drivestrategic direction and business development. The role will involve:  * Leading and managing the entire business operations with a strong focus on marketing and sales within a global, functional organizational structure. *  Developing, implementing, and monitoring long-term growth strategies to achieve company goals.   * Implementing and monitoring technology, go-to-market and marketing & sales strategy to ensure that IONOS remains at the forefront of its industry.   * Monitoring and analyzing market and industry trends to identify opportunities and mitigate risks.  In terms of functional and operational management, the responsibilities will include:   * Lead local marketing and sales strategy and execution, from branding, customer acquisition to retention, cross- and upselling as well as win-back. * Lead all localization efforts to best tailor the go-to-market approach to local requirements and local customer needs. * Provide clear feedback on local business priorities and opportunities to the headquarters to inform about strategic roadmap and investment discussions. * Closely and seamlessly collaborate with the central teams and functions of the IONOS Group to leverage best practices and central resources from the group and further develop the local brand. * Coordinate and prioritize projects and initiatives in collaboration with the relevant departments. * Identify and foster internal synergies within the IONOS Group. * Increase operational efficiency and performance by optimizing internal processes. In the realm of team leadership and employee development, the new manager will be entrusted with the following responsibilities:   * Leading and inspiring a talented and diverse interdisciplinary team. * Building and leading a high-performing sales and marketing team to drive company growth and strengthen the market position. * Hiring, training, developing and coaching a high-performing team through effective leadership practices. * Cultivating a work environment that fosters innovation, collaboration, and continuous improvement. * Establishing and maintaining strong relationships with key stakeholders, including customers, partners, communities and regulators as well as government authorities.  In terms of profit and loss (P&L) responsibility within the functional organization, the role will involve:   * Assuming shared P&L responsibility for the local brand within the functional organization. * Continuously monitoring and analyzing key financial figures and performance indicators. * Collaborating with various functions and board departments to identify potential cost efficiency and revenue growth opportunities  Implementing measures to optimize profitability and drive sustainable value improvement. * Providing regular updates on financial results and deriving actionable measures. Requirements IONOS attaches particular importance to people being the best possible cultural fit for the company. This means that the manager we are looking for must be characterized by an entrepreneurial attitude and a strong can-do mentality, a hard worker with open-mindedness, curiosity and a high level of resilience. We are not looking for a manager "at the green table", but a personality with a high level of intelligence and strategic-conceptual aptitude, who is at the same time very "hands-on" and "down to earth", who is always willing to get involved in projects themselves and does not have the idea that their role merely involves control and the allocation of tasks to employees.  Furthermore, he/she is able to communicate positively at the top level in the organizations involved, with partners and customers, as well as interacting with Ionos client's specialists on an equal footing and without pretentiousness. This works best with an ambitious, performance-oriented basic orientation, but also with a less pretentious attitude in one's own cause: employees at IONOS take the customer and the team in particular as very important, less the realization of purely personal interests. A pragmatic, open-minded team player will find a high level of acceptance. IONOS values creativity and innovation and has a "we can do it" mentality.  Core Requirements: * Minimum Bachelor's degree in IT, Engineering, Data and Computer Science, Business Administration, Finance, or a related field. An MBA or similar postgraduate degree would be advantageous. * Minimum of 10 years of experience in leadership positions, preferably in a fast-paced, agile, hyper-growth tech-related environment. * Excellent leadership and management abilities, including the ability to motivate and guide a team. * Proven experience in developing and implementing successful business strategies. * Track record of successfully achieving significant sales, revenue and EBITDA growth. * Strong financial and business analysis skills. * Strong data-driven entrepreneurial mindset. * Profound technical knowledge and understanding, preferably in the area of domains, hosting and cloud solutions. * Ability to work under pressure and prioritize in a rapidly changing environment. * Experience in working in a functional matrix-organization and the ability to collaborate effectively with various business groups. * Excellent communication skills with internal and external stakeholders, capable of influencing at various levels. * Highly developed negotiation skills. * Fluency in English is a must, German language skills could be of advantage. * Flexible, resilient, and willing to embrace ambiguity and change with an entrepreneurial mindset. BENEFITS * Hybrid working model with home office option. * Flexible working hours through trust-based working hours. * Various employee discounts for activities and products. * Employee events such as summer and winter parties, as well as workshops. * Numerous training and development opportunities. * Various health offers, such as sports and health courses.

Upvest

At Upvest, we are on a mission to make investing as easy as spending money. Upvest empowers businesses to offer a wide range of investment products and the best experience in the field of capital market investment and retirement planning. Upvest’s Investment API is easy to integrate so that fintechs and financial institutions can save resources and fully focus on their core business. We are proud to partner with Europe’s leading Fintechs and financial institutions such as DKB, Revolut, N26 and Raisin. Founded in 2017 by Martin Kassing, Upvest now brings together over 270 talented professionals from more than 70 nationalities. Upvest is backed by €280M in total funding from world-class investors, including BlackRock, Tencent, Sapphire Ventures, and Bessemer Venture Partners, Earlybird, Notion Capital, and Motive. Our latest €105M funding round in March 2026 - led by Sapphire and Tencent - serves as a massive catalyst for our growth, allowing us to offer premier investment experience. ABOUT THE ROLE: As a Senior Launch Manager, you'll take full ownership of onboarding Europe’s leading Fintechs and financial institutions to Upvest’s Investment API. You'll manage end-to-end client launches, ensuring smooth integration across tech, operations, and compliance. By standardizing processes and leveraging best practices, you’ll make onboarding faster and more efficient. Launch Managers are the spider in the web, building the bridge between our clients and our platform with in-depth product knowledge, superb problem-solving skills and natural charisma. Your role goes beyond project management - you build strong, long-term client relationships and set new standards for collaboration. By understanding clients' needs, you'll help them launch not just successfully, but also in time and in line with their business goals. Your leadership will foster collaboration across teams, ensuring the best experience for our clients. The Launch team is part of the Upvest Client Impact department, where we focus on delivering value to our clients every day. Your colleagues will include some of the most skilled, communicative and outcome oriented project managers. Next to that you will work with stakeholders from the entire organization spanning from Product to Growth over Compliance and Data. WHAT YOU’LL DO: * Become part of the success story of Upvest (as a shareholder!) * Own the onboarding of Europe’s top Fintechs and financial institutions onto Upvest’s Investment API - achievements you can call yours! * Be part of a driven and determined team that fosters continuous growth * Drive change through your own initiatives and set the standard for excellence * Navigate complex challenges with a bias for achieving the outcome * Manage high-stakes client situations WHAT YOU BRING: * 4+ years of experience in client-facing project management within Fintech, Investment banking or management consulting (ideally in onboarding and integration project roles) * Previous experience with or strong interest in software-/infrastructure-as-a-service products (e.g., Banking-as-a-Service etc.) * Superb project and communication skills, with a hands-on attitude * A client-first mindset and a pragmatic approach to solving problems * A willingness to dive into the deep end, be challenged and learn at a rapid pace * A structured and proactive approach, anticipating client challenges early and addressing them with foresight * The ability to work autonomously, take ownership, and drive initiatives within or close to your area of responsibility * Professional proficiency in both German and English IT’S GREAT IF YOU HAVE: * Have experience working in the financial industry or any other regulated environment * Have worked in financial services * Have a working knowledge of APIs * Have an interest in personal investing or are eager to learn more about it HOW WE UPVEST IN YOU: * Best-in-class AI tools: Every Upvenger has €20,000 per year to spend on the best AI tools available — so you're always working with the most powerful models and tooling on the market. * Impact-driven work: We’re building the infrastructure that will power the future of investing in Europe. It’s complex, ambitious, and meaningful. You’ll work with modern technologies and create something entirely new. No legacy systems, no limits. * Wellbeing: Recharge with 30 days of annual leave and maintain a healthy lifestyle with sports benefits. Access confidential professional coaching and enjoy the flexibility to work remotely abroad for up to 183 days a year. Recharge with UpRest, a one-month fully paid sabbatical after every 4 years of working at Upvest. * Development: Growth is in our DNA. Each Upvenger has access to a personal development budget and the freedom to decide how to use it. * Flexible work environment: Work from any of our hubs in Berlin, London or Tallinn hybrid or remotely across Europe, depending on the role. We give you the choice and budget to work where you’re most comfortable and productive, either at home or in the office. You choose. * Compensation and equity: We believe that all Upvengers contribute to our success and deserve a competitive, above-market salary and a participation in our employee equity program. * Team celebrations: Participate in company-wide events, such as UpFest, dinners, offsites and our Holiday party, to connect with colleagues and celebrate our achievements. * Inclusion: We’re committed to a culture where everyone belongs and thrives. Our Employee Resources Groups foster inclusion and connection, like Upfem for our female Upvengers, or UpVergent supporting neurodivergent Upvengers and allies. OUR VALUES: * Make it easy for others. We simplify the complex and act with the best intentions * Own the outcome. We are proactive, fast and confident to get the job done, valuing progress over perfection. * Rise to the challenge. We aim high and push the boundaries. We stay curious, learn and celebrate our wins together. * Tell the story. We start with the Why to align on purpose. We are transparent and share knowledge to empower and inspire others. Upvest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.