
Concentrix Sweden AB · Helsingborg
Concentrix is a global company specializing in technology and services, supporting the brands of the future in more than 70 countries. With some of the world’s ...
Concentrix is a global company specializing in technology and services, supporting the brands of the future in more than 70 countries. With some of the world’s largest and most well-known brands in our client portfolio, there is a high chance that you have already interacted with one of our 440,000 Concentrix employees. Our game-changers deliver world-class customer service for our clients’ customers, helping businesses grow and build strong relationships.
If you want to be inspired and grow in your career, we encourage you to apply for the role of Travel Agent for our brand-new client SAS and become part of our global network of employees. You will be part of the team creating outstanding customer service experiences for SAS’ private customers. In this role, you will work from our office in Helsingborg, Sweden.
About the Role
Your daily work will involve providing world-class support via phone and chat to SAS’ Danish private customers. This may include inquiries regarding flight reservations, payments, refunds, and online services, to mention just a few. You will also be responsible for providing information about flight schedules, available destinations, and special requirements (wheelchair passengers, traveling with pets, etc.). In addition, you will be an expert in planning and proposing smart solutions for customers in difficult situations such as canceled flights, delays, or schedule changes.
To Thrive in This Role
We are looking for someone who is an excellent listener, proactive, and always strives to create an outstanding customer experience. You are naturally positive and energetic and balance professionalism with personality and engagement. You are good at expressing and explaining yourself both verbally and in writing. You enjoy working independently and are flexible when it comes to changes in your work. Stress tolerance is an important quality to succeed in this role.
You speak and write Danish fluently (C1) and English (B2).
You can work within the opening hours Monday–Friday 07:00–19:15 and weekends 09:00–18:15.
You can work from our office in Helsingborg.
You are at least 18 years old.
You have good computer skills.
6 months of customer contact experience.
What We Offer
We will ensure you have the best opportunities to succeed in this role by offering a 7-week training program combining practical training and hands-on experience. You will work with modern equipment and support staff who will help you develop into an excellent customer representative. In addition, you will receive regular feedback to support your development. At Concentrix, there is always a career path for those who want it—nearly 80% of our team leaders have been promoted internally.
A total of 7 weeks of training.
The opportunity to start something completely new together with dedicated colleagues.
25 paid vacation days per year as well as other benefits.
Internal career programs.
Job Details
Start date: 07/09/2026
Employment type: Full-time with a 6-month probation period
Working hours: Monday–Friday 07:00–19:15 and weekends 09:00–18:15 (your shifts will be scheduled within these hours, 40 hours/week)
Location: Concentrix office in Helsingborg, Rönnowsgatan 8c
Has this caught your interest? Don’t hesitate to send us your application right away!
About the Company You will be proivided with more information regarding the company during the recruitment process. Asta Agency is partnering with the company in this recruitment process. The recruitment is managed by Asta Agency, and you will be directly employed by the company upon successful placement. About the role As Legal Counsel, you will be the legal anchor for the entire Group, the person who holds the threads together across commercial, corporate, capital-markets and regulatory matters. Reporting directly to the Group CEO, this is a broad and genuinely independent role with real autonomy to shape the legal function from the ground up. You will engage and coordinate a network of external advisers, including patent portfolio agents, legal counsel and the company's certified adviser, acting as the internal hub through which all external legal relationships are channelled and directed. Day to day, you will draft, review and negotiate commercial contracts, oversee capital-markets compliance and disclosure obligations, and support the ongoing corporate transformation alongside the CEO, Managing Directors and the board. With operations spanning two countries and a listed environment with both equity and debt instruments in play, the legal agenda is varied, consequential and genuinely yours to own. Key responsibilities include: Supporting the board with meeting preparation and acting as keeper of minutes. Managing corporate governance and company-law matters across the Group. Overseeing capital-markets compliance, insider logs, press releases and Nasdaq regulatory requirements. Managing IP matters including applications, renewals and licensing agreements across jurisdictions. Supporting management on GMP compliance, manufacturing authorisations and engagement with regulatory authorities such as the Swedish Medical Products Agency and EMA. Drafting, reviewing and negotiating commercial agreements, research agreements, clinical trial agreements and NDAs. Building and maintaining a contract management framework, including a standard template library and contract register. Ensuring Group-wide compliance with data protection legislation. Qualifications and personal attributes You are a commercially minded, structured and self-driven lawyer who thrives in an environment where no days look the same, and where your judgement and initiative genuinely matter. You are comfortable managing complexity across multiple disciplines, and you bring both the legal rigour and the interpersonal confidence to serve as the go-to person for all things legal across a listed group. You communicate clearly with senior stakeholders, know when to escalate and when to act, and take real ownership of your agenda. In addition, you have: A law degree and qualification as an attorney or equivalent. 5–8 years of post-qualification experience, ideally from a combination of private practice and in-house. Solid experience across commercial contracts, corporate governance and capital-markets or listed-company compliance. Experience coordinating or managing external legal advisers. Fluency in English; Swedish and/or Danish is a strong advantage. Meritorious experience: Background in the pharmaceutical, life sciences or regulated manufacturing sector. Familiarity with Nasdaq First North rules and disclosure obligations. Experience with IP management and licensing. Knowledge of GMP regulatory frameworks or pharmaceutical regulatory compliance. Additional information Start: As soon as possible - according to agreement. Location: Malmö, with occasional travel to Denmark. Scope: Full-time. Salary: By agreement. We apply ongoing selection in this recruitment process, which means the position may be filled before the final application date. We therefore recommend submitting your application as soon as possible. If you have any questions regarding Asta Agency’s recruitment process, please do not hesitate to contact us at ellen@astaagency.se. About Asta Agency Asta Agency is a recruitment and staffing company helping businesses across Sweden find the right professionals, with a primary focus on Stockholm, Gothenburg, and Malmö. We recruit and provide consultants within sales, marketing, HR, customer service, finance, administration, IT, and tech – both specialists and generalists. With a strong focus on quality, long-term partnerships, and smart solutions, we support both companies and candidates in taking the next step. Learn more about how we work with recruitment, staffing, and temp-to-perm solutions at astaagency.se.
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative (remote from Spain mainland), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. What you will do in this role As a Customer Service Representative on our team, you will: - Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained - Escalate potential service issues - Liaise with Supervisors/ Mentors on specific projects where requested Your qualifications: We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: - Are proficient or bilingual in Danish and advanced in English - Have previous experience in a similar position and industry - Have basic sales skills, upselling and cross-selling - Are in good disposition to work in a customer service environment - Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role. What’s in it for you - Full time, 39 hours/week, permanent contract: Monday - Friday 09:00 - 18:00 - Salary 22.000 euros gross/year + up to 1.500 euros gross/year in bonus - Opportunity to work remotely from Spain (mainland) - Full paid training on the company and the project you'll be working on - Career development programs and specialized courses Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
As a Customer Facing & Order Management Representative in region North, including the Baltics, your role involves managing and optimizing customer service operations. You will be the part of the Regional Customer Facing & Order Management team and report to the Regional Customer Facing & Order Management Manager. Position is based in Gothenburg office, and you will be mainly working towards Danish market. What You Will Do • Handle large wholesale orders for the Professional Hygiene customers. • First point of contact for our customers, supporting them with order status, product help and other inquires. • Solve customer needs using a network of Service Specialists. • Understanding of our customer's needs, build trusting relationships and providing high quality service to both internal and external customers. Who You Are To be successful in the role, a high level of self-motivation, positive and effective communication skills, and a collaborative approach to teamwork are essential. You like to set up your work in a structured and methodical way and you have the ability to handle several tasks in parallel. Finally, you enjoy working at a higher pace where you proactively identify solutions to be able to ensure high efficiency as well as quality in your work. • Relevant education and working experience in customer service operations environment or similar. • Good knowledge in Microsoft Office tools. • Excellent written and spoken fluency in Danish, Swedish and English. • Experience with SAP/S4 Hana is considered a plus. Location: Göteborg Start Date: 2026-02-01 End date: 2026-07-31