Do complex customer environments, cutting‑edge technology, and high‑impact collaboration energize you—and do you enjoy bringing
structure and clarity to challenging, multi‑threaded relationships? Interested? Keep reading!
Bluefors is the world leader in cryogenic measurement systems, and we are now excited to welcome a Customer Program Manager to our
Product Management organization. This is a newly established role designed to support a small number of Bluefors’ most
strategically important and demanding corporate technology customers—leading developers of quantum computing technology
transitioning from R&D towards commercial‑scale deployment.
In this role, you will work closely with Bluefors’ Key Account Managers as part of a tight CPM–KAM pair: while the KAM owns the
commercial relationship, you will own the operational and programmatic integrity of the customer relationship. Based in the
eastern United States, you will act as a vital bridge between the customer environment and Bluefors’ teams in Helsinki, Syracuse
and NY—ensuring clarity, consistency, and follow‑through across organizations and time zones.
We offer you an interesting, challenging, and responsible position, supported by a highly skilled and fast‑growing organization.
This is an excellent opportunity for your own professional growth in a dynamic, enthusiastic, and professional team where we work
together and support each other. We offer a multicultural work environment with room to grow, where you can truly use and develop
your potential.
Main responsibilities
- Orchestrate the overall customer program together with the Key Account Manager, ensuring clear ownership and coordination
across all active workstreams.
- Establish Customer Program, covering engineering, product and configuration setup, delivery, compliance, technology and
roadmap, and executive threads in the customer engagement. Ensure objectives are clear, initiatives are resourced, and
execution plans are established and follow-through.
- Maintain internal reporting of the customer program for the account team and Bluefors leadership, and reporting and
follow-through towards the customer.
Ensure customer forecasts are understood and incorporated into Bluefors demand and supply planning.
- Ensure customer requirements, compliance expectations, and IP agreements are correctly understood and applied across internal
teams.
What we expect from you
- Extensive experience in program management, customer success, or a senior customer‑facing role in a complex technical B2B
environment.
Proven ability to manage multiple parallel threads with strong structure and follow‑through.
Strong facilitation and communication skills, with confidence engaging senior stakeholders.
Experience working across cultures and time zones, particularly between the US and Europe.
Excellent command of English.
We would also appreciate
Experience in deep tech, advanced hardware, or scientific instrumentation environments.
Familiarity with engineering‑to‑order and project‑based delivery.
High integrity and discretion in handling sensitive customer and IP‑related information.
A proactive, customer‑first mindset.
For more information regarding the position, please contact Tero Tolonen, Chief Product Officer at tero.tolonen@bluefors.com.
Please leave your application by August 9, 2026 at the latest through our recruitment system at BLUEFORS.COM. We will start
reviewing the applications already during the application period and will fill the position as soon as we find a suitable
candidate.