Energy Specialist - Customer Support

Customer Support Specialist

Hitachi Energy Sweden AB

The Opportunity Components is a key business unit within Hitachi Energy, based in Ludvika, Sweden. We develop, sell and produces Bushings and Tap-Changers, both vital for all Power Transformers. We are part of delivering a safe way of transferring electricity while keeping losses at a minimum. As the world transitions towards an energy system where electricity will be the backbone, aiming to more than double our consumption of electricity worldwide until 2050, Components and Hitachi Energy are well positioned in making this happen. Are you ready to roll up your sleeve and join us in making it happen? If your answer is “YES”, we at Components are looking for a Customer Support Specialist to join our dedicated team where twenty colleagues will help you on board. You will work with order management. Your aim is to ensure that we as a company deliver world class customer experience, meeting customer requests to the best of our ability. You will play a key role in our success! This role offers you a dynamic environment with the opportunity to set up an internal network where you interact with different functions. You will also have opportunity to participate or lead cross functional projects within continuous improvement. How you’ll make an impact As a customer support specialist, you are responsible from order received, until delivery complete and payment received. Working with global customers, internal as well as external. Ensuring that our performance is top class, reliable and preferably exceeds customer expectations. Collaborate close cross functionally with other departments such as sales, after sales, finance, planning, production, design and SCM. You will be contributing in our strive for continuous improvement of our processes. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background You hold a degree within fields of business administration, engineering, purchasing and/or you have work experience within mentioned fields. Experienced professionals or fresh out of university. You are driven, well organized and knows how to prioritize your daily work. You have great communication skills and are service minded. You have a technical interest and an interest for the commercial aspects of doing business. Fluent in English, both written and verbal is required. Swedish is preferable. What we offer Collective agreement Flexible working time Health care and wellness allowance Fantastic career possibilities within Hitachi Energy both within Sweden and globally Mentor to support you throughout onboard phase Various trainings and education supporting employee development​ Diversified company with over 70+ nationalities working in Sweden Supplementary compensation for parental leave Employee Benefit Portal with thousands of discounts and perks More about us Join Hitachi Energy and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy! Applications will be reviewed on an ongoing basis, so don’t delay – apply today! Union representatives - Sveriges Ingenjörer: Håkan Blomquist, +46,107-38 31 52; Unionen: Tomas L. Gustafsson, +46 107-38 27 47; Ledarna: Frank Hollstedt, +46 107-38 70 43. All questions can be directed to Talent Partner Eva Schölin, eva.scholin@hitachienergy.com

Customer Support Specialist — Spanish-Speaking Markets (Greentech) (m/f/d)

Reonic

Customer Support Specialist — Spanish-Speaking Markets (Greentech) (m/f/d) Are you passionate about renewable energy? Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!   Please note that for this role, C2 Spanish proficiency is required. This is a full-time position and you need to be based in São Paulo. What You Will Do * Be the first line of contact for our B2B clients across Latin America, responding quickly and clearly via chat and e-mail * Own Tier 1 support — handle day-to-day questions like platform access, password resets, onboarding steps and basic how-to guidance * Keep response times low and resolution times even lower — speed and clarity are your main KPIs * Identify when a question is beyond Tier 1 scope and escalate seamlessly to the CSM team, with full context documented * Log recurring issues and customer feedback and share them with the team to help improve our product and processes * Contribute to building a knowledge base of common questions and answers to help us scale support efficiently What Makes You a Great Fit * Fluent Spanish (native or C2 level) — this is mandatory * English proficiency is a strong plus * Previous experience in customer support, helpdesk or a similar high-volume, customer-facing role * Outstanding written communication skills — fast, clear, warm and professional * Strong sense of urgency: you understand that a quick first response changes how customers feel about us * No technical background required, but curiosity about software and willingness to learn the basics of our platform matters * Comfortable in a fast-moving startup environment where things change quickly and ownership is valued Why Join Us? * Be part of one of the fastest growing VC-backed startups in Germany, with 3000+ satisfied B2B customers * Work closely with an experienced CSM team and grow your understanding of the full customer success journey * Enjoy opportunities for personal and professional growth in a company that is scaling fast across LATAM * Perks include gym membership (Wellhub or TotalPass), daily Uber credit for in-office days, regular team events, MacBook or Windows notebook, English Classes and more * Receive competitive pay Even if you do not meet every requirement, we encourage you to apply! Imposter syndrome should not hold you back, we value communication skills and a can-do attitude above all. About Reonic At Reonic, we are on a mission to simplify renewable technology with our AI operating system for renewable installers. Backed by top-tier investors and trusted by 3000+ business customers, we are growing fast — and we need YOU to help us deliver a fast, reliable support experience to our customers across Latin America.

Customer Support Specialist

Bisly

ABOUT US Bisly is a technology company on a mission to save our planet by making professional intelligent buildings mainstream, so we save energy and fight climate change through deployment of our patented Cloud based building automation portfolio, consisting both of software systems and hardware products. We have achieved market leader position in our home market and are actively looking to replicate that in our target markets in Germany and Poland.  We are looking for an experienced Customer Support Specialist to join our team of dedicated professionals. YOUR MISSION As the Customer Support Specialist at Bisly, you will be responsible for owning the quality, scalability, and day-to-day execution of Customer Support by running the L1 support operation with Forus, leading L2 escalations end-to-end, and maintaining the processes, knowledge base, and feedback loops that reduce time-to-resolution and prevent repeat issues, while ensuring clear, confident communication with customers and partners. KEY RESPONSIBILITIES As the Customer Support Specialist at Bisly, you will be responsible for: * Ensuring clear, consistent communication with customers, partners, and internal stakeholders; * Identifying recurring customer issues and sharing structured feedback with product, engineering and operations teams to support product and process improvements; * Running and continuously improving our level 1 support operations with external partner (ways of working, SLAs, quality); * Owning level 2 escalations through Jira, ensuring tickets are correctly categorized, prioritized, documented and followed through to resolution in coordination with internal teams and partners; * Maintaining and improving customer-facing support documentation, FAQs, internal knowledge-base materials and playbooks (triage, escalation, communication standards); * Tracking support performance metrics and driving improvements to speed up resolution and reduce repeat issues. TO SUCCEED IN THIS ROLE, YOU'LL HAVE * Strong experience in technical troubleshooting (ideally in building automation / BMS, IOT, HVAC, or similar systems); * Confidence in customer communication: setting expectations, de-escalating, and explaining technical topics clearly; * Experience with Jira or a similar ticketing system, including ticket management, escalation workflows, prioritization and cross-team coordination; * Proven ability to run support processes (triage, escalation paths, SLAs/OLAs, playbooks, quality assurance routines); * Experience working with an external support partner/vendor (handoffs, quality control, performance follow-up); * A structured approach to problem solving (root cause thinking, documentation, preventing repeat issues); * Strong written communication and documentation habits (tickets, runbooks, templates, incident updates); * Ownership mindset: you drive cases and improvements through to completion without needing heavy oversight. WHY US? At Bisly, we value talent, innovation, and collaboration. Here’s what you can expect when you join our team:  * The chance to work on exciting projects and see your ideas come to life. * Wellness compensation or additional health insurance with Stebby. * Birthday leave and flexible vacation - your personal 'me time' to relax, explore or spend time with loved ones. * Competitive compensation package. * Supportive work culture, with team-building events and activities.