Head of Data Ops & Systems

Qonto

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as a Staff Machine Learning Engineer on our AI Product team to build and ship customer-facing AI for 600,000+ business customers. You'll combine Generative AI with proven machine-learning techniques to create products with measurable impact — adoption, faster task completion, user satisfaction — while ensuring reliability, privacy, and continuous monitoring in production. ➡️ What you'll do Develop ML models end-to-end: From understanding product requirements to training, evaluating, and deploying models in production. You design, iterate, and ship — not just prototype. Integrate ML into the product ecosystem: Align with Product Managers, Data Engineers, and Backend Engineers to ensure your models are seamlessly embedded in Qonto's financial services. Build the ML Ops framework: Create the infrastructure for the team to scale — model drift detection, performance tracking, automated retraining pipelines, monitoring, and alerts. Put models into production with rigour: Robust technical implementation, quality assurance, and continuous monitoring. Client-facing AI in financial services has no room for silent failures. Raise the bar for the team: Share best practices, contribute to internal tooling improvements, and mentor peers across the ML team. ➡️ What we're looking for 6+ years as an ML Engineer with ML Ops experience: You've developed and deployed client-facing ML products end-to-end — not internal tools or dashboards. You can show measurable impact on real users. Modelling expertise: Experience building and optimising machine learning models for external customers. You know when to use GenAI and when proven ML techniques are the better choice. Strong Python engineering: You write resilient, testable code at scale. Proficient with FastAPI (or similar), third-party service integration, and database interaction in production. ML Ops fluency: Familiar with tools that automate model retraining, performance checking, and drift detection. You've built or significantly improved ML infrastructure before. Fluent in English: Qonto's working language. ➡️ What we can offer you Customer-facing AI with real impact: Your models will be used directly by hundreds of thousands of business customers. You'll see adoption metrics, not just offline evaluations. A modern, flexible stack: Python, Snowflake, Kafka, Kibana, PostgreSQL, Airflow, AWS, Prometheus, ArgoCD, GitHub, Cursor. You have the freedom to test any tool as long as it helps reach the target. A team building AI at the core of fintech: 10 AI Engineers and 3 Data Ops working on innovative solutions at the heart of Qonto's financial services — not a side project. Clear IC growth track: Individual contributor career path for those who want to become deep experts in their field, with access to the latest AI technologies. ➡️ Your future manager Option A Your manager will be Marianne Borzic Ducournau, Head of Data Products. Her background? A graduate of École Polytechnique, Marianne went on to lead Data Science teams at Uber and Amazon in San Francisco before joining Qonto four years ago to build our Data Science team from scratch — hiring the founding members and defining the technical direction. What does she bring to the team? A rare combination of applied ML expertise and business context from Finance — she helps people see both the technical and the strategic side of what they're building. Option B Your manager will be Benjamin Wolter, Head of AI Products. His background? After earning his PhD in Physics and leading ML Engineering and Data Science teams across last-mile logistics and digital marketing, Benjamin joined Qonto to lead our AI Products team. What does he bring to the team? Deep technical ML expertise, practical experience building scalable ML systems, and a management style built around ownership and autonomy — he creates the conditions for people to grow without hand-holding.

Relay

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM • ~110 people, more than half in engineering, product and data • 45+ advanced degrees across computer science, mathematics and operations research • Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle • An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation The Opportunity We're building a finance function that scales faster than the business — not by adding headcount, but by designing a system where AI, automation, and clean architecture do the heavy lifting. We're looking for someone to build that system from scratch: the finance stack, the AI workflows, and the operating model that ties it all together. Reporting to our CFO, you'll work directly with founders and functional leaders to turn Relay's finance function into a real-time decision engine. This is not a "transformation" role in the traditional sense. This is a 0 to 1 build role with direct leverage on company velocity. What you’ll own * Design the finance function from first principles. Own how finance operates in an AI-native, high-growth company — not as an improvement on legacy systems, but as a definition of the default state. Rebuild core processes (R2R, P2P, O2C, FP&A) to eliminate manual work before it takes root. * Deploy AI across every high-leverage workflow Identify and ship use cases in weeks, not quarters — AI-driven forecasting and scenario modelling, automated reporting and commentary, close and reconciliation workflows, and collections, risk, and anomaly detection. * Build and own the technical stack Select the minimum viable, maximum scalable architecture. Make strong calls on ERP vs lightweight tooling, build vs buy, and data design. Ensure everything is modular, API-friendly, and AI-ready from day one. * Work directly with engineering and data teams Translate financial logic into production systems. This is a hands-on, cross-functional role — you're putting ideas into production, not handing them over. * Redesign the operating model around augmentation Define how humans and AI work together — including which roles don't need to exist. Build a function where one great operator and AI outperforms five traditional hires. * Deliver the outcomes leadership needs Reduce time to close, time to forecast, and time to decision. Give leadership real-time, high-quality financial insight, and build systems that scale from current revenue to £100M+ without breaking. Who will thrive in this role * You've built or redesigned finance systems and operating models end-to-end — not just advised on them. * You've deployed automation or AI in real finance workflows. Production, not strategy decks. * You're fluent in the TA and Ops/data hybrid: FP&A, R2R, funnel diagnostics, and partnering with RevOps/FP&A to forecast and drive decisions. * You think in systems, not processes — and you're comfortable making decisions with incomplete information. * You've worked closely with CFOs, founders, or operators on scaling finance in high-growth environments. * Proven experience owning finance programs and delivering systems implementations end-to-end * Hands-on deployment of AI or automation in real finance workflows * Experience in hypergrowth startups or scale-ups * Strong technical fluency — comfortable working directly with engineering and data teams * Structured, clear communicator with strong stakeholder management skills Compensation & Benefits * Generous equity, richer than 99% of European startups, with annual top-ups to share Relay’s success. * Private health & dental coverage, so comprehensive you’d need to be a partner at a Magic Circle law firm to match it. * 25 days of holidays * Enhanced parental leave. * Hardware of your choice. * Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more). Fast and Focused Hiring Process 1. Talent Acquisition Interview - 30 min 2. HM interview - 45min 3. Case Exercise - 90min 4. Final round Interview - 60 min Decision and offer within 48 hours, our process mirrors our pace of work, typically completed in a week. Who Thrives at Relay? * Aim with Precision: You define problems clearly and measure your impact meticulously. * Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. * 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. * All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. * People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. * Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.

Modulr

London In office 4 days/week Why This Role? * Real strategic weight: this isn’t a role where product strategy gets handed down from above. You’ll shape it alongside the CPO * Broad scope: This role gives you ownership across portals, mobile, API and integrations all at once * A product function that’s investing: we’re building out the team and the discipline, and this role is central to that * Commercial impact that’s visible: the products you own directly drive Modulr’s revenue and customer retention Who We Are Modulr is the payments automation platform that streamlines money movement with accuracy, control and reliability – built to scale. We process more than 200m transactions and over £180bn in payment value on an annualised basis, and we're trusted by over 6,000 businesses from fast-growing SMEs to global enterprises. We automate how money moves into and out of a business – payroll, supplier payments, spend management and payment collection – through a single platform, connected to the accounting and payroll systems finance teams already use and underpinned by principal memberships of Visa and Mastercard and direct access to central bank infrastructure. As a regulated payments provider with over a decade of experience, we're the platform finance teams trust to run mission-critical operations. Modulr is backed by PayPal, FIS, General Atlantic, Blenheim Chalcot, Frog Capital and Highland Europe, with over 400 employees across London, Edinburgh, Amsterdam and Mumbai. Find out more about us on our website and careers site.  What You’ll Do As Head of Product, you’ll own a broad and commercially significant product portfolio spanning AP automation, expense management, supplier payments, collections, travel payments, web portals, mobile, public API and third-party integrations. You’ll lead a team of Product Managers and Designers, work directly with the CPO, and have real influence over where the product goes next. Lead and develop your team - You’ll manage, coach and grow a team of Product Managers and Product Designers. Setting clear goals, removing blockers, giving honest feedback and building the kind of team culture where people do their best work. Own the product strategy for your portfolio - Working closely with the CPO and wider product leadership, you’ll shape the strategy and roadmap for your product lines. You’ll take ownership of delivery and be accountable for ongoing product performance, not just shipping. Drive commercial outcomes - Your portfolio directly supports SMB, Corporate and Enterprise customers. You’ll work with commercial, ops, risk and compliance to align product priorities with revenue goals and ensure your products are positioned to win in market. Run a tight delivery operation - You’ll partner with engineering to prioritise effectively and move at pace. End-to-end ownership means you’re responsible for go-live readiness, internal documentation, and making sure every launch is set up to succeed. Manage the ecosystem - You’ll cultivate relationships with channel partners and suppliers across accounting, payroll and travel, finding ways to deepen integrations and expand our product capabilities through those partnerships. Champion data and AI - You'll embed KPIs across your product lines and lead on AI-driven product innovation. You'll bring practical experience of applying AI to product and a clear point of view on where it creates real value. Your Product Portfolio * AP and payroll automation, supplier payments, expense management, collections and specialist travel payment product lines * Web-based portals serving a wide range of users: partners managing large customer books, treasurers, financial controllers, payment ops teams, accountancy practices and small business owners * Mobile app for account and expense management * Public API and developer experience including guides, documentation and sandbox * Third-party integrations with channel partners across accounting, payroll and travel inventory Who You Are * An experienced product leader who has run a multi-product portfolio in a fast-moving, complex environment and has the track record to show * Technically strong, with good knowledge of API ecosystems, B2B product development and sophisticated UX for non-consumer audiences * Commercially fluent: you understand pricing, positioning and go-to-market, and you’ve worked closely enough with sales and commercial teams to know how product decisions affect revenue * A people leader who takes developing others seriously: you hire well, give real feedback and build high performing teams * Able to hold a 2-year strategic view while staying close enough to execution that your team doesn’t lose direction * Confident operating in a regulated environment, with Fintech or SaaS experience preferred * A strong communicator and influencer at senior level, across internal stakeholders and external partners and customers * Genuinely curious about AI and how it applies to product, not just as a trend but as something you actively explore and experiment with WHAT WE OFFER YOU * Share Options – We offer a Company Share Option Plan (CSOP), giving you the opportunity to benefit from any increase in share value in the event of a sale, merger, or flotation. * Bonus – Our annual discretionary bonus, paid in May for the previous year, is based on both company and individual performance. * Flexible benefits - £1000 to spend on benefits to suit you, including private medical insurance, gym membership, dental etc.  * Wellbeing app – confidential, on-demand access to therapy, coaching, counselling, management training or mindfulness sessions with accredited professionals, with company-funded hours and top-up options available. * Holidays - 33 days annual leave (including bank holidays) plus your birthday off. In the UK, Christmas Day, Boxing Day, and New Year’s Day are fixed holidays. You can choose the remaining days to suit your personal schedule. * Learning opportunities- Our two-day onboarding program, ModStart, helps equip you for success. Learning doesn’t stop there; we’ll continue to support your development through various channels.   * Company-Wide Events - Participate in collaborative and engaging events with colleagues across the business. * Bike to work / E-bike scheme ModInclusion  At Modulr, we’re committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in. By submitting your CV, you consent to us using your personal data to assess your application, contact you, or share your CV with relevant hiring managers. You can request removal of your data at any time by emailing peopleops@modulrfinance.com - though this will withdraw you from consideration for the role.