Om tjänsten
We’re looking for an experienced Customer Success Manager, to manage, assist and consult our customers on the DACH market and
ensure a strong long term relationship. You will handle customer cycles from onboarding to renewal, and be able to have a clear
impact on how we manage our customers now and going forward.
This role can be based in our Copenhagen HQ or in Hamburg.
About Pandektes
Legal research hasn’t changed much in decades. Lawyers still spend countless hours navigating fragmented sources, outdated
systems, and complex databases just to find the information they need.
At Pandektes, we’re changing that.
Our ambition is to build the leading global platform for legal research and the largest AI-powered legal database. By combining
artificial intelligence, intelligent search, and continuously updated legal sources, we’re redefining how legal knowledge is
accessed, understood, analyzed, and applied.
Pandektes has raised more than €17.5 million and most recently closed a €13.5 million Series A round (October 2026) led by Alstin
Capital, PROfounders and Scale Capital. Pandektes already serves more than 450 customers across Denmark, Germany and Switzerland.
We’re still early in the journey, and joining our team now means you’ll have big impact on shaping how we scale.
About the role
You will join our current team of three in Customer Success to work on serving our German-speaking customers. As an early member
of the team, you will be able to have an instant impact on the customer experience.
This is a full-cycle CSM position, which means you will handle everything from onboarding to renewal. This means we’re looking for
someone who is passionate about strong customer relations, but ideally also with a knack for teaching. When it comes to contracts
and numbers, you’ll be working closely with our account executives to ensure we find the best fit for our customers.
As the team is young, we hope that you will also want to be a part of shaping the processes and future of CS at Pandektes.
What you’ll do
- Foster growth - Identify expansion opportunities and work with the rest of our team to expand our presence at existing
customers
What you’ll bring
- Entrepreneurial mindset, motivated by creating good relationships, top-notch customer experience and driving growth as part of
our commercial team
- Willingness to develop deep knowledge of how lawyers work and conduct legal research (a legal background is an advantage but
not required)
How we work
We place great value on a vibrant, inspiring, and challenging company culture. This is achieved through a talented and passionate
team that believes in achieving great things together.
We value ownership – you can expect a lot of freedom and responsibility. The key is open communication, trust, and a shared
passion to transform the legal world.
We are a growing team based in Copenhagen, Hamburg, London and Zurich.
What we offer
Pandektes is an equal opportunity employer
We believe diverse teams build better products and stronger teams. We embrace and encourage people from all backgrounds to apply
regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability,
socio-economic status, culture or beliefs.
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Snitt: 55 700 kr/mån (SCB)
Lönekalkylator 2026
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