Om tjänsten
Shine is the financial copilot for entrepreneurs and small business owners.
Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to
restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing,
accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a
healthy business, not held back by manual admin.
Part of something bigger
Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's
leading financial copilot for small businesses and their accountants.
Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and
15,000 accountants across Europe.
We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network
that spans Spain, Portugal.
Your hiring experience matters
Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent and
genuinely supportive.
If this sounds like somewhere you want to grow, we'd love to hear from you.
THE CUSTOMER SUPPORT TEAM AT SHINE
Salary is a standalone Danish payroll product within the wider Shine family.
You will join a small and easy-going team of three colleagues who work closely together and depend on each other. We believe it is
important to ask for help when you need it and to be happy to step in when a colleague needs a hand.
Our work has busy periods, especially around the main payroll runs, where the focus is on supporting our customers, as well as
quieter periods where we each have time to focus on other tasks and projects. This makes good communication and teamwork an
important part of how we work together. We have a warm, collaborative team spirit and are always happy to share knowledge, support
each other and learn from one another.
We are excited to welcome a fourth person to the team and look forward to getting to know you, learning from you and working
together to make Salary even better.
YOUR ROLE AS A CUSTOMER SUPPORT SPECIALIST
You will be one of the people our customers turn to when they need help with their payroll. Your primary focus will be delivering
an excellent support experience through direct contact by phone, email and chat. You do not need to be a payroll expert from day
one: we are looking for someone with a strong customer support mindset who is curious, eager to learn and motivated to develop
expertise in payroll processes, calculations and relevant legislation.
During quieter periods outside the main payroll runs, you will also work more closely with larger customers, write payroll support
articles, conduct product testing, and optimize customer support workflows to create an even better experience for both our team
and our customers.
Your responsibilities will include:
- Investigating and resolving customer questions, including complex cases involving payroll calculations, payroll processes and
relevant rules and legislation
- Identifying recurring issues, product gaps and opportunities for improvement, and sharing your insights with product and
development
- Supporting customer success activities for larger customers, including onboarding, product demonstrations, and gathering
customer feedback
📍 Job located in Copenhagen, five days a week in the office (freshly cooked lunch included every day).
ABOUT YOU
- You have a curious, analytical “puzzle-solving” mindset and are not afraid of numbers, details or learning about payroll and
legislation
- You are based in Copenhagen or within daily commuting distance and are comfortable working from our Copenhagen office five days
per week
Equal Opportunity Employer
We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual
orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.
OUR RECRUITMENT PROCESS
1️⃣ A 15' first call Rikke to get to know you better and share more about Shine. We will send a small case that we also go through
at the interview.
2️⃣ A 75' interview with Rikke and Merete to discuss your past experiences and the role we are offering + team introduction and
get-to-know the office in Copenhagen