Head of Retail Scandinavia

At Wolt, we create

technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of

restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries

around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the

globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more

than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with

drive and entrepreneurial spirit, this could be the ride of your life.

The Head of

Retail, Scandinavia is responsible for full ownership of the retail business across Denmark, Sweden, Norway and

Iceland. The role holds end to end accountability for strategy, commercial growth, operational performance, and

profitability.

Reporting to the Regional General Manager Retail, the Head of Retail defines the regional retail strategy

and ensures strong execution across markets. The role leads Sales, Key Account Management, and Retail Operations Excellence

through Country Leads and Head of Sales, ensuring aligned performance across acquisition, partner growth, and operational

quality.

The Head of Retail operates as the regional business owner for Retail and is accountable for delivering

sustainable revenue growth, strong unit economics, and a best in class partner and customer experience.

In this

role you will

Business Ownership and Strategy

• Own the full retail P&L across

all countries in the region, including revenue growth, commission levels, cost structure, and profitability.

• Own budget

and Headcount planning together with the Regional General Manager and Finance.

• Define and execute the regional retail

strategy, ensuring scalable and sustainable growth across categories and markets.

• Translate regional strategy into clear

commercial, sales, and operational priorities for each country.

• Continuously evaluate market performance and adjust

strategy based on data, competitive landscape, and growth potential.

• Run a regular operating cadence across the

Scandinavian countries (business reviews, forecasts and OKR check-ins) and hold teams accountable for delivery.

Commercial Leadership

• Lead acquisition and growth strategy across the region through Cluster

Head of Sale as direct report.

• Drive partner performance and portfolio development through Country Leads and the

respective Key Account Management teams.

• Oversee strategic commercial negotiations with major retail chains and high

impact partners when required.

• Ensure balanced development of national chains and local stores to maintain a competitive

and diverse retail portfolio.

• Optimize commission models, promotional intensity, and category focus to maximize long term

value creation.

Operational Excellence

• Lead Operations Excellence Specialists to

ensure high quality execution, operational KPIs, and consistent standards across markets.

• Own regional outcomes for

partner operational performance, order quality, availability, and customer experience, delivered through country and Operations

Excellence teams.

• Establish clear KPI governance and performance tracking frameworks across countries.
• Ensure

cross market best practice sharing and scalable process implementation.

People Leadership and

Organizational Development

• Directly lead Country Leads, Head of Sales, and Operations Excellence

Specialists.

• Build a high performing regional retail organization with clear accountability, performance expectations,

and development plans.

• Ensure strong collaboration between Sales, Account Management, and Operations functions.
• Coach senior leaders within the region and strengthen succession pipelines.
• Own People processes for the Region in

partnership with HR: performance management cycles, talent reviews, succession planning and employee engagement action plan across

teams.

Cross Functional Collaboration

• Partner closely with Marketing, Product,

Finance, Delivery operations, Marketplace and Regional Leadership to ensure aligned growth plans and execution.

• Represent

the Retail function within the regional leadership team and contribute to broader business strategy.

• Ensure alignment

between regional priorities and global retail frameworks.

Our humble expectations:

• 8+ years of professional experience, including significant people leadership and cross functional teams.
• Proven

experience leading multi country retail or commercial businesses with full P&L ownership.

• Strong background in

retail, FMCG, e-commerce, consulting or marketplace environments.

• Strong financial and analytical acumen with the ability

to manage performance at both regional and country levels.

• Experience building scalable commercial and operational

structures across markets.

• Strong negotiation skills and ability to manage enterprise level relationships.
• Ability to balance strategic direction with hands-on execution.
• Demonstrate ability to use AI tools to strengthen

commercial and operational performance, for example in account planning, performance analysis and ways of working, and to drive AI

adoption across your teams. Hands-on experience with tools such as Claude is a plus.

• Excellent communication skills in

English, Scandinavian languages (DNK, SWE & NOR) is very beneficial.

Why you’ll love

it

• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate

your career and build your sales skills

• 💪Instant impact: Take ownership and make a difference
• 💙Big

hearts and small egos: Surround yourself with smart, friendly people

If you are

excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click

below to apply, make sure to add your CV and get the conversation going! We will be reviewing app

We’re committed to growing and empowering a more inclusive community within our company, industry, and

cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe

that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial

information during hiring — learn more about our legitimate recruiting process at Recruitment

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