IAM Analyst

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with

a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've

come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

Join our Identity and

Access Management (IAM) team within our broader technology department. In this role, you will work cross-functionally across

Security, HR Ops, Privacy, and IT to manage critical access and secure resources enterprise-wide. We foster a healthy,

transparent, and highly collaborative environment where you can work with state-of-the-art tech and leverage our AI investments to

innovate in the IAM space.

As an Identity & Access Management Analyst, you will take ownership of the day-to-day

disciplines that govern how colleagues access the systems they need. Working directly within the wider IT Operations and Identity

& Access Management function, you will run the joiner, mover and leaver processes, handle incoming access requests, administer

privileged access, and run and improve our access review programme, working with system owners to confirm who should have access,

and with auditors to evidence that it is right. Your efforts will directly shape how quickly and securely our team members get the

access required to do their best work.

This role needs both sides. You will configure access, troubleshoot sign-in issues

and grow into application onboarding with Single Sign-On (SSO) and automated user provisioning (SCIM). Just as much of your week

will be spent working with people: walking system owners through access reviews, agreeing who should have access to what,

answering auditors' questions, and keeping HR Ops in step on starters and leavers. We are looking for someone who is as

comfortable leading a conversation with a system owner or auditor. You will have support from senior team members on more complex

work.

• Access Administration & Ticketing​: Serve as

the operational contact for IAM ticketing, managing end-to-end user access lifecycles, including ticketing queues, approvals and

access provisioning, while driving process improvements through automation.

• Identity Lifecycle & Provisioning

Management​: Partner with HR Operations to oversee end-to-end Joiner, Mover, and Leaver (JML) workflows for employees and

contractors—ensuring precision day-one access, timely deprovisioning, and swift operational pivot capabilities during last-minute

schedule and scope shifts.

• Access Reviews & Certification​: Run and continuously improve our access

review programme. Set up new review cycles as applications come into scope, walk reviewers through what they are being asked to

confirm, chase completion, and make sure revocations are carried out.

• System Ownership & Access

Coordination​: Connect regularly with system owners to help clarify access roles, coordinate baseline permission levels,

and maintain clear, straightforward review guidelines for teams.

• Audit & Compliance Partnership​: Be

the point of contact on access controls for internal audit, external auditors (SOC 2) and financial systems audits. Walk auditors

through how our controls work, provide evidence, and follow findings through to closure with the relevant teams.

• Manage Elevated Permissions​: Administer privileged and administrative access, ensuring elevated permissions

are time-bound, justified, and regularly reviewed.

• Maintain Reliable Identity Data​: Govern group

memberships, access roles, and HR system integrations to ensure identity data remains accurate across systems.

• Application Onboarding​: Integrate new SaaS tools with our Identity Management (IdP) using SSO (SAML, OAuth

2.0, OpenID Connect) and SCIM where supported, defining access groups and initial permission levels. Where SCIM is not supported,

follow a documented manual process with proper checks.

• Stakeholder & Vendor Liaison​: Support

internal system owners and external software providers by helping troubleshoot user access requests and ensuring platform

permissions stay accurate and up to date.

• Solve Access Challenges​: Support colleagues when access issues

arise, looking into root causes to build lasting, friendly solutions rather than short-term fixes.

• Automate &

Streamline​: Look for repetitive tasks that can be simplified or automated, and work with the team to improve them.

• Identity Experience​: Background in an IT or Identity &

Access Management role using a modern identity provider. Experience with IdP is a plus, but experience with a comparable platform

is welcome.

• Confident with Stakeholders​: Confident in proactively reaching out to new colleagues,

facilitating structured discussions, and serving as a trusted advisor to help leaders at any level navigate and understand access

policies.

• Governance Experience​: Has run or supported access reviews, and is comfortable walking

an auditor through how a control works. Experience with SOC 2 or financial systems audits (IT general controls) is a strong

plus.

• Hands-on Lifecycle Experience​: Practical experience handling joiner, mover and leaver work, access

requests, or user administration, with an appreciation for why accurate access matters to people's day-to-day work.

• Influences Without Authority​: Partner thoughtfully with busy system owners and leadership to complete routine

access reviews and remove unnecessary permissions, using clear communication, proactive follow-ups, and genuine professional

relationships to keep security hygiene on track.

• Single Sign-On & Provisioning​: Practical experience

configuring enterprise SSO alongside vendors or app owners, backed by an understanding of SAML, OAuth 2.0 and OpenID Connect.

Exposure to SCIM, or a solid grasp of the concepts. Comfortable with scripting or keen to learn.

• Familiar with

Modern Security​: Comfortable with access controls like multi-factor authentication and conditional access, as well as

modern sign-in options, from one-time codes to authenticator apps, passkeys and certificates, and why some offer stronger

protection.

• Ownership & Follow-Through​: Chases the open review, closes the loop on the finding, and

doesn't let a ticket go quiet. Juggles requests, review deadlines and last-minute HR changes without dropping things.

• Curious & Methodical Problem-Solver​: Able to troubleshoot sign-in flows independently and find the root

cause rather than the quick fix, recognising that identity work carries a low tolerance for mistakes.

• Clear

Communicato​r: Explains things clearly in person and in writing, including documentation and evidence that an auditor can

follow without a walkthrough.

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package +

bonus

• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)

• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive

health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health

• Paid

parental leave

• Central office with  a laid-back vibe and constant buzz of different languages being spoken

everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available -

you can opt-in for breakfast and lunch at an affordable price

• Regular opportunities to connect and get to know your

fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials

• Opportunity to join the

Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes,

and escape rooms

• Employee discounts to restaurants and shops

Trustpilot began in 2007 with a simple yet powerful idea that is

more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews.

Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and

improve.

Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149

billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re

headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New

York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on

the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to

be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities,

we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and

businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss

or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If

you’re ready to grow, let’s go.

Trustpilot is committed to

creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are

valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin,

religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.

Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure

that your personally identifiable information is appropriately protected. Please note that your personal information will be

transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy

Policy.

If you have a disability and would like to discuss any adjustments you might

need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our

Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish

to apply for.