Internship: Freight Digital Customer Journey

Do you study International Shipping & Trade at Copenhagen Business School, and are you looking for an internship where you can set

direction and create valuable impact? Join us to help shape the future of digital freight through innovative projects in a dynamic

international company.

In this role, you will support key initiatives within the transformation of the digital customer journey for our Global Freight

Customer Service organisation at DFDS. Our ambition is clear: by 2030, we want to deliver a seamless, digital, and standardised

set-up that makes it easy to be a customer and easy to interact with customers across all freight touchpoints.

• Building a one-stop-shop where customers can book and track units throughout the entire journey and across transport

modalities.

• Creating an interaction platform that enables Customer Service teams to engage with customers efficiently when support is

needed, supported by a knowledge base that enhances the overall customer experience.

• Developing our internal platform for managing customer bookings, providing Customer Service with a more seamless and

standardised way of handling bookings and tracking units across the DFDS network.

As an intern, you will work across all three pillars, supporting and driving the planning, coordination, and delivery of

transformation initiatives. You will gain exposure to business and technology stakeholders and help ensure that projects move

forward efficiently while creating value for our Customer Service organisation and customers.

• Lead and assist on projects in various areas along the customer journey to help drive digitisation and standardisation across

the DFDS Ferry domain (e.g. standardising customer service and sales processes)

• Manage stakeholders e.g. local DFDS offices, and help roll out digitalisation and standardisation initiatives by interacting

with particularly local customer service teams

You will gain hands-on experience with large-scale business transformation, digital product development, process improvement, and

change management in an international organisation.

You will play an important supporting role in our Customer Service transformation by helping teams stay aligned, ensuring key

activities are coordinated effectively, and contributing to the successful adoption of new digital solutions and ways of working

across the organisation.

Are you eager to deepen your knowledge in the field of digital freight, and do you have a strong work ethic and passion for

learning? Then this internship is for you!

We believe the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters

bring out the best in us all. And we cannot wait for you to join.

We promote a great workplace with a diverse and vibrant community. Our newly built headquarters in Copenhagen is a unique, modern

workplace. Here, we enjoy our own game room, fitness & massage, cantina and café, and a rooftop terrace with a beautiful ocean

view, all just 5 minutes from the nearest train & metro station.

You’ll get the opportunity to join our student community, where you can participate in social and professional activities,

connecting with fellow students from various departments across the organisation.

We plan to welcome two interns from BSc International Shipping & Trade in 2027, one in Global Customer Service and one in

Procurement Technology, Sustainability & Operations. This gives you a chance to join a small cohort where you can share

experiences, exchange ideas, and grow together.

If you think your personality, skills and desire match this role, we’d love to hear from you. Please apply as soon as possible, as

we’re keen to meet potential candidates on an ongoing basis.