Junior IT Service Desk Technician

Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to

restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing,

accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a

healthy business, not held back by manual admin.

Part of something bigger

Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's

leading financial copilot for small businesses and their accountants.

Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and

15,000 accountants across Europe.

We're a multicultural team working from France, Germany, Denmark and the Netherlands, Spain,Portugal.

Your hiring experience matters

Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent and

genuinely supportive.

If this sounds like somewhere you want to grow, we'd love to hear from you.

The IT Service Desk is a newly formed team within the IT department, and offers a rare opportunity to help define and shape a

brand-new team culture from the ground up. We aren't just here to troubleshoot; we are here to clear the path. By fostering deep

partnerships across the business, we act as a catalyst for success. Fostering a spirit of deep collaboration and proactive support

our team's mission is centred on empowerment; day-to-day, enabling the business to do the things we do best. This is more than

just a support role; it is a chance to shape the future of how we work together and serve our business community.

We are looking for two on-site Junior IT Service Desk Technician - one to be based at our Headquarters in Paris, and the other to

be based on-site in our Copenhagen offices.

Stepping into this role, you'll play a key part in enabling a leading European fintech unicorn in it's a mission to restore the

joy of running a business.

You'll be the heartbeat of our workplace efficiency. You aren't just resolving tickets; but enabling a friction-free work

environment that empowers every team member to do their best work, where your day-to-day is a dynamic mix of high-impact support

and strategic collaboration.

As a primary point of contact for office users in either our Paris or Copenhagen hubs, you will be an active presence in our

offices 5 days a week, helping guide them through 5-day ensuring onboarding and offboarding experiences, from access to hardware

setup and erasure sets a positive tone for their journey here.

Whether you’re troubleshooting hardware in meeting rooms, managing our asset lifecycle with precision, or triaging critical

requests in Jira Service Management to keep global operations humming, your work is the glue that holds our digital and physical

environment together.

Beyond immediate support, you are a critical link in our escalation chain, collaborating closely with the IT Ops team to tackle

complex technical challenges that fall beyond the first-line scope.

Your true influence lies in your ability to observe, adapt, and improve to refine processes, close gaps, and help shape a culture

defined by proactive enablement.

You will leverage your experience in macOS and Windows environments, alongside your proficiency with Google Workspace, to act as a

catalyst for success; clearing the path of technical friction, you enable the business to focus on the innovation and creative

work that defines us.

Within your first three months, you will master standard tasks to work independently on first-line support. Within six months, you

will transition into a key contributor who identifies process improvements and helps solidify our team's evolving ways of working.

We are looking for more than just a technical expert; we are seeking someone who thrives on human connection and proactive

problem-solving. Our ideal candidate is someone who views every ticket as an opportunity to enable a colleague and every technical

friction point as a chance to innovate. You are naturally curious, service-minded to the core, and excited by the prospect of

collaborating with a diverse team to define a brand-new service desk excellence. If you possess a "can-do" attitude and a passion

for empowering others through technology, you will find a home here where your initiative is celebrated and your impact is visible

every day.

• Language proficiency:
• Fluent in English and Danish for our Copenhagen hub
• Fluent in English and French for our Paris hub

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual

orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.