Salesforce Technical Lead

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with

a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've

come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

We are searching for a

Salesforce Technical Lead, with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology

department. This role will be pivotal in shaping large strategic projects within our Salesforce platform, collaborating across our

commercial, marketing and customer service teams.

The ideal candidate will have a strong background in up-to-date and

current Salesforce Development, a proactive approach to operational excellence and a keen eye for system architecture, code

quality, as well as process automation. This is a new position and is a key link with the business-wide Salesforce team, which is

responsible for the entire company’s Salesforce ecosystem.

• Salesforce

Development & Architecture

• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce,

Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team and wider business

needs

• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal

performance

• Providing end-to-end project leadership: from initial solution design, establishing delivery timelines, and

cross-functional problem solving to final delivery and senior-level reporting

• Integrate Salesforce with internal and

external systems using APIs and various integration patterns

• Collaborate closely with the organization-wide Salesforce

team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy

• Design

and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance

optimisation

• Support incident management and processes directly within Salesforce through custom development and

troubleshooting

• Collaborate with stakeholders to gather complex requirements, translate them into technical

specifications, and deliver high-quality, scalable Salesforce solutions

• Own and managed the CI/CD processes used within

the Salesforce team ensuring best practices and optimising ways of working to support a high velocity of work including but not

limited to providing training to colleagues

• Apply declarative change solutions to project delivery work
• Develop

and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes

• Maintain Trustpilot system auditing evidence and documentation
• Provide mentoring & coaching to more junior

Administrators for skills development

• Create a collaborative and inclusive team environment to encourage knowledge

sharing and continuous learning

• 7+ years of hands-on experience as a Salesforce Developer, specifically with Salesforce Sales Cloud (although experience of

other clouds is also desirable), demonstrating a proven track record of designing, developing and deploying complex programmatic

solutions

• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web

Components)

• Experience with Agentforce is a strong plus
• Experience in highly distributed systems with other

Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus

• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web

Components (LWC), SOQL/SOSL, and platform events

• Strong understanding and experience with Salesforce APIs (REST, SOAP,

Bulk) and integration patterns.

• Deep understanding of Salesforce security models (profiles, permission sets, sharing

rules, roles) and their programmatic implications

• Deep proficiency in using developer tools like VS Code, Salesforce CLI,

Git for version control, and CI/CD pipelines

• Strong interpersonal and

communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical

discussions, and mentor team members.

• A proactive and flexible mindset,

ready to embrace new challenges and technologies in the Salesforce ecosystem.

• Ability to adapt to changing project

requirements and priorities in a dynamic development environment.

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational

efficiency.

• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and

resolving complex technical issues effectively.

We are the GTM

Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to

smaller change requests and servicing our commercial, ops, marketing and service organisations.

Our team is

predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an

equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work

together on projects.

• A range of flexible working options to dedicate

time to what A range of flexible working options to dedicate time to what matters to you

• Competitive compensation package

+ bonus

• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days

a year to spend your time giving back to the causes that matter to you and your community

• matters to you

• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your

1 year anniversary (prorated)

• Two (paid) volunteering days a year to spend your time giving back to the causes that

matter to you and your community

• Rich learning and development opportunities are supported through the Trustpilot Academy

and Blinkist

• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote

positive mental health

• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of

different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide

variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price

• Regular opportunities

to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team

socials

• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure

activities like go-karting, cooking classes, and escape rooms

• Employee discounts to restaurants and shops

We want to be a part of creating a more diverse, equitable and inclusive world of

work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you

don’t feel you meet all the requirements, we'd still really like to hear from you! We are expanding across our Salesforce team

from Administrators & Developers, to Technical Lead, it's a really exciting time to join!

Trustpilot began in 2007 with a simple yet powerful idea that is

more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews.

Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and

improve.

Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149

billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re

headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New

York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on

the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to

be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities,

we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and

businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss

or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If

you’re ready to grow, let’s go.

Trustpilot is committed to

creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are

valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin,

religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.

Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure

that your personally identifiable information is appropriately protected. Please note that your personal information will be

transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy

Policy.

If you have a disability and would like to discuss any adjustments you might

need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our

Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish

to apply for.