Provider Process & Governance Specialist

Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to

restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing,

accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a

healthy business, not held back by manual admin.

Part of something bigger

Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's

leading financial copilot for small businesses and their accountants.

Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and

15,000 accountants across Europe.

We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network

that spans Spain, Portugal.

Your hiring experience matters

Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent and

genuinely supportive.

If this sounds like somewhere you want to grow, we'd love to hear from you.

As our Provider Process & Governance Specialist, you will be responsible for formalising, maintaining, and executing best-practice

processes across all provider management activity at Shine.

Reporting to the Director of Strategic Providers and Projects, you will own the operational backbone of how we select, onboard,

govern, and monitor our banking and financial service providers across France, Germany, the Netherlands, and Denmark.

This is a process-focused, operationally rigorous role for someone who takes pride in making things work consistently and well,

and who enjoys working at the intersection of commercial, legal, and operational disciplines.

• Own and maintain Shine's provider management procedures: from provider selection (RFP) through contract management, SLA

monitoring, invoice review, and offboarding.

• Coordinate the end-to-end contract management process for providers, including commercial negotiation support, coordination

with Legal, and tracking of contractual milestones.

• Coordinate incident escalations when assigned providers fail to meet contractual obligations, ensuring remediation protocols

and service credits are triggered appropriately.

• Document the New Product Committee (NPC) process for provider-related initiatives, ensuring the process is clear for all

involved stakeholders.

• Own the ongoing management of an assigned portfolio of providers: regular performance reviews, relationship calls, and

contractual follow-up.

• 2–4 years in a provider management, procurement, vendor governance, or operations role within a bank, payment institution, or

fintech.

• Strong instinct for building clear, repeatable processes and ensuring they are followed. Comfortable writing procedures and

governance documentation.

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual

orientation, colour, racial or ethnic origin, religion, disability, etc. as per applicable law.