Technical Manager

Senior Application Support Engineer

Tripadvisor

About Tripadvisor  The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. About the Role Are you ready to lead the evolution of application support in a dynamic travel technology company? The Tripadvisor Experiences business is seeking an experienced Senior Application Support Engineer to set technical direction, champion operational excellence, and drive systemic solutions for our most complex customer-facing systems. This role is open to candidates based within a commutable distance (generally within 1.5 hours) of our office hub in Kraków. We embrace flexibility in where and how work gets done and also value meaningful in-person moments to connect and collaborate. You can expect a remote-first working model with periodic in-person gatherings at your closest office for team connection, planning, or other key moments. Key Responsibilities * Troubleshoot and resolve high-impact, complex application issues, serving as a technical contact for external partners and owning solutions end-to-end. * Participate in incident response for critical system problems and propose improvements to prevent recurrence. * Contribute towards the team's adoption and optimization of AI-driven diagnostics, trend analysis, and support process automation. * Mentoring junior support engineers, delivering training and promoting technical growth through coaching, feedback, and knowledge sharing. * Create, review, and manage technical documentation and support tools, contributing towards team-wide standards for quality and continuous improvement. * Take ownership of escalations, coordinating across engineering, product, and third-party vendors to drive issues to resolution. Skills and Qualifications * 5+ years technical support or account management experience working with web or API services. * Proven expertise in application troubleshooting, incident management, and systemic issue resolution for web-based platforms. * Experience with diagnostic tools such as grafana/datadog, database queries and log aggregation tools. * Demonstrated experience in mentoring and coaching junior engineers, setting quality standards, and contributing to process improvements. * Proficiency in utilizing and promoting modern AI-powered support tools and workflows. * Strong communication skills for collaborating across teams and managing stakeholder expectations during critical issues. * Track record of leadership in incident resolution, external partner management, and operational quality. What We Offer  * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.  Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.  We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.   We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers! #LITM2 #LIHybrid

Senior Database Engineer

Backbase

About Backbase: Backbase is the leading AI-powered banking platform that is used by financial institutions worldwide to create seamless digital experiences. As a Senior Database Engineer in our Retail department, you'll be instrumental in optimizing the core data infrastructure that powers these experiences for millions of users, directly contributing to our mission of reinventing banking. Join our team at Backbase, one of the LinkedIn Top Companies of 2023 in the Netherlands, known for our great work environment and opportunities for career growth. We're committed to fostering a culture of collaboration, innovation, and growth, where you'll work with some of the brightest and most talented people in the industry to help shape the future of digital banking. The job in short: Are you a performance enthusiast with a deep understanding of databases, ready to be the ultimate database authority within Backbase? As a Senior Database Engineer (also known as a Senior Performance Engineer or DBA), you'll diagnose and resolve complex database performance issues, ensuring our digital banking platform operates at peak efficiency for our global customers. Meet the job: Database performance engineers are a cornerstone of Backbase technology. You'll provide invaluable guidance to our development teams (tribes and squads) in their approach to databases and data design, ensuring our microservices deliver optimum performance. You'll analyze and interpret large volumes of performance data to characterize application behavior while proactively scanning for potential problems. Once an issue or bottleneck is identified, you'll build simulations to test your findings, and upon confirmation, you'll clearly explain it to Technical Architects and guide them towards a solution. We believe in having the guts to push limits and break barriers to make things happen, continuously learning and reinventing ourselves for maximum impact, never giving up. Your duties will include: * Explaining complex findings to a variety of technical audiences. * Testing our Proof-of-Concept (PoC) products to ensure they achieve our ambitious goals. * Ensuring overall software quality, scalability, and performance. * Working closely with our cloud solutions team on their Minimum Viable Product (MVP) and launch. * Acting as a consultant to our internal development teams and educating them on performance. How about you? Looking for a journey instead of a job? Then let’s talk! We are THE pioneers in banking tech. As a Senior Database Engineer at Backbase, your role expands beyond the day-to-day operations of engineering. If you’re a curious go-getter with a passion for working with people and challenging your own skill set, then this is for you. We are creators, with a customer-centric mindset that loves what they do and brings fun to any challenge. Together we kick ass, have fun and feel proud when our vision is delivered. The next day - we wake up and raise the bar a little higher. To really tackle this role, we believe you’ll need: * Solid experience with large (100TB+), highly available, and high-transaction databases, with MySQL being a must-have (Oracle or MSSQL is a plus). * Experience working with Cloud databases, either AWS or Azure. * Deep knowledge about database fundamentals and architectures, alongside SQL code performance review and optimization. * Familiarity with standard edition tools for performance measurement, analysis, and optimization. * Experience with developing tools and methodology for isolating performance issues. * The ability to coordinate, plan, and manage complex technical solutions. * Excellent communication skills, able to explain complex subjects to a wide audience with different expertise levels. * Experience with ML/LLM/AI concepts and their impact on database performance and data architecture, especially in a high-transaction environment. * You must be located within commuting distance to our Kraków office, as we work in a hybrid mode, at least twice per week from the office.

Software Engineer II - Android

Tripadvisor

About Tripadvisor  The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. The Tripadvisor Experiences Engineering team is distributed across Europe and is responsible for the platform, mobile apps and all their supporting infrastructure. We run the systems that help operators build their businesses and those which enable third parties to utilise our inventory. We provide the tools which help our customer services team provide world class service to travellers and operators internationally. About the Role We’re looking for a Software Engineer II - Android to join our fast-growing team. This role is open to candidates based within a commutable distance (generally up to 1.5 hours) of our office hub in Kraków. We are unable to offer B2B contracts at this time. We embrace flexibility in where and how work gets done and also value meaningful in-person moments to connect and collaborate. You can expect a remote-first working model with periodic in-person gatherings at your closest office for team connection, planning, or other key moments. Within Tripadvisor we have a fun and friendly environment where the key objective is getting things done. Our engineers take part in the full process from design, to code, to test, to deployment and back again for further iteration. Our tech stack includes Kotlin, Coroutines, Jetpack Compose and GraphQL in a modular layout that follows the clean-architecture concept with MVVM. Would you like to build features end to end? Would you enjoy working with a large number of technologies? Do you like moving quickly, releasing features daily, working with other smart and talented engineers? If this sounds like you, we’d love to talk to you. What you will do * Code! Our engineers focus on doing what they enjoy most and do best, writing code * Touch code at every level – while the focus is app development, you’ll also have opportunities to work on backend microservices * Collaborate closely with Product and design teams to define feature specifications and develop high quality deliverables for our customers * Take responsibility for all aspects of software engineering, from design to implementation, development experience, QA and maintenance * Work alongside other engineering groups located around the world What we’re looking for * Experience of developing an Android app and familiarity with mobile web and back-end technologies would be beneficial * 2-8 years’ experience of commercial software development, solving different kinds of technical problems * Experience with reactive programming in native mobile platforms * Willingness and ability to take on new technologies * Ability to break down complex problems into simple solutions * High quality verbal and written communication skills * Sense of ownership and pride in your work What We Offer  * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.  Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.  We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.   We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!