Enterprise Customer Success Lead

Octopus Energy

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. We’re looking for a Senior Partnerships Manager to join our growing team on an initial 12 Month Fixed Term Contract, for Maternity Cover At Octopus Electric Vehicles, partnerships mean building long-term, strategic relationships that drive mutual value. You’ll work with a diverse range of organisations that introduce or refer their clients to our EV solution and help build our brand equity across the UK. The Senior Partnerships Manager will be responsible for our Tier 1 Enterprise clients. You’ll be the face and voice of Octopus Electric Vehicles across sectors such as financial services and employee benefits. You’ll manage some of our most strategic partners, championing what we do and why we do it. A passion for improving the partner experience is essential - as are strong relationship building skills and a commercial mindset.  

DeepL

MEET DEEPL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has around 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination. WHAT SETS US APART What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL onLinkedIn,Instagram, and our Blog. THE OPPORTUNITY We are seeking a seasoned, strategic, and team empowering leader to manage and grow our Customer Success team in APJ. This leadership role is pivotal in driving customer value, retention, and growth across our largest and most complex accounts as well as our growing customers. As the Senior Manager of Customer Success APJ, you will lead a team of experienced Customer Success Managers, ensuring they deliver best-in-class customer engagement across onboarding, adoption, expansion, and renewal. You will be instrumental in scaling the team through our next phase of growth, driving operational rigor, strategic account planning, and cross-functional collaboration. This role also holds umbrella oversight and partnership responsibility for the Services team in Japan, ensuring strategic alignment, operational consistency, and seamless collaboration across Customer Success and Services functions. This is an exciting opportunity for a strong people manager who thrives in a high-growth, fast-paced environment and is passionate about developing talent, optimizing customer experience, and driving enterprise customer outcomes. KEY RESPONSIBILITIES * Lead, mentor, and develop a high-performing CSM team that supports our largest, most complex and our growing accounts in APJ * Serve as the primary representative of the APJ region in our Global Customer Success organization, providing regional leadership alignment and acting as the central point of coordination for Customer Success initiatives * Ensure the team is driving measurable customer value, maximizing product adoption, and securing renewals and expansion opportunities * Set clear performance expectations and coach team members to success. Foster a culture of accountability, empowerment and continuous learning * Partner with cross-functional teams including Sales, Product, Marketing, Support, and Finance to ensure a unified and consistent customer journey * Own and optimize internal processes, customer journey frameworks, and playbooks that drive scalability and consistency across the team * Serve as a strategic voice of the customer, representing customer insights to inform product roadmap and business strategy * Support talent acquisition and onboarding as we grow the team. Define the job scope, talent profile, attract and assess the talent to hire top-tier CSM talent * Analyze team performance and customer health metrics to inform strategy and operational decisions * Champion a culture of collaboration, inclusion, and high performance * Empower team members through strategic delegation and clear decision-making frameworks * Foster innovation and support calculated risk-taking to drive customer success outcomes * Create transparent communication channels and feedback loops across the team and organization ABOUT YOU * 7+ years of experience in Customer Success, Account Management, or a related field, with a minimum of 5+ years managing CSMs supporting Enterprise clients in a leadership function * Proven success leading teams managing large, complex customers with multi-stakeholder engagement * Deep understanding of enterprise and scale customer dynamics, SaaS customer lifecycle, and value realization frameworks * Passion for developing and empowering people, with a strong track record of coaching and performance management * Strategic thinker with strong business acumen and an ability to translate data into action * Excellent communicator with experience influencing stakeholders at all levels, including executives * Highly organized, operationally strong, and comfortable with ambiguity in a scaling environment * Demonstrate high emotional intelligence and self-awareness, with ability to adapt leadership style to team needs * Champions a growth mindset and fosters a culture of continuous learning and development * Makes values-driven decisions and models company values in all interactions * Experience with tools such as Salesforce or CRM/CS platforms WHAT WE OFFER * Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network. * Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together. * Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team's general locations and time zones to foster effective and seamless collaboration. * Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboarding, to company-wide events that bring us all together–literally. * Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity. * 20 days of annual leave: we value your peace of mind. With 20 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally. * Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way. * Virtual Shares: An ownership mindset in every role. We believe everyone should share in our success, and that's why every employee receives Virtual Shares, linking your contribution directly to DeepL's growth and rewarding you with a stake in our future. #LI-VT1 WE ARE AN EQUAL OPPORTUNITY EMPLOYER You are welcome at DeepL for who you are - we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.

Epidemic Sound

Join our global force of 400+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Paris, Oslo, and Seoul. We’re an industry leader with a startup mentality. We take what we do seriously, but we don’t take ourselves too seriously. Creating and collaborating to transform the sound of streaming, content, and culture. Come join us, and let the world feel your work. As a Head of Sales (DACH), you will play a crucial role in leading our commercial strategy and revenue growth across German speaking markets. Your role will be to drive regional revenue growth across both new logo acquisitions and our existing customer portfolio. By establishing new accounts and ensuring a world-class customer experience, you will directly strengthen Epidemic Sound’s position as the undisputed market leader in the DACH region. You will lead a high-performing, cross-functional regional team consisting of a Sales Development Representative (SDR), Account Executives (AEs), and Customer Success Managers (CSMs). In this position, you will report to the VP of Enterprise Europe & APAC, collaborating closely with international leadership colleagues and internal stakeholders to maximize customer satisfaction and localize our market impact. Your key responsibilities include * Lead, coach, and mentor a cross-functional regional team, creating a strong performance culture focused on key commercial KPIs and behavioral activity tracking. * Operate with a true player/coach mentality, actively executing and closing a portion of enterprise sales yourself to lead from the front line. * Generate new enterprise customer accounts while overseeing the health, retention, and expansion of the existing regional portfolio. * Define and continuously refine regional sales best practices and operational processes in close collaboration with global commercial and customer success leaders. * Act as an active talent ambassador, taking responsibility for optimal team setup, hiring top-tier commercial talent, and driving performance and development conversations. * Maintain a hands-on approach with a portfolio of prospective high-value clients, demonstrating best-in-class client communication and operational effectiveness. Requirements * 4+ years of managerial experience leading, coaching, and motivating high-performing commercial team members. * 8+ years of complex B2B sales experience, preferably from the technology, SaaS, or software industries with a solid understanding of driving complex regional sales. * Proven consultative sales and business development expertise from both an individual contributor and leadership perspective. * Demonstrated experience working within an AI-native or AI-forward environment, with a proven track record of leading teams that leverage AI tools to automate workflows and optimize commercial operations. * A proven track record of operating through customer obsession, while fully owning outcomes in a fast, learning-driven and high-trust organization to hit and exceed commercial targets. * Strong management presence and interpersonal skills, with the ability to inspire teams, navigate ambiguity, and drive organizational efficiencies. * Fluency in Business English and native/fluent alignment with the German-speaking (DACH) market requirements. Equal opportunity employer We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us. Application Ready to make the world feel your work? Please apply, in English.