Care Operations Manager - French

Deliveroo

Location: London or Manchester Working pattern: Hybrid (3 days in the office, 2 days at home) with shift patterns (including options across Monday–Sunday, with weekend rotations or fixed schedules depending on business needs) Languages: English required (French, Dutch, or Italian is a plus) Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. We are looking for an experienced and motivated operations professional to join our Rider Onboarding Operations team. This is a bustling and vibrant team that plays a central role in helping applicants become riders — ensuring we maintain enough riders in the fleet to meet customer demand and supporting applicants who encounter issues during their application journey. WHAT YOU’LL BE DOING This is an exciting opportunity to join a fast-growing business and expand your operational capabilities. You will report directly to our Onboarding Team Lead and take ownership of the processes that drive applicants through the onboarding funnel — running audits, identifying inefficiencies, and implementing improvements to ensure everything runs as smoothly and efficiently as possible. Here’s what your day-to-day might look like: * Manage rider onboarding flows to ensure applicants move seamlessly through application pipelines to meet weekly hiring targets. * Support market expansion efforts by assisting with end-to-end launch operations, from initial application pages to hitting active rider targets. * Coordinate vendor operations by assigning daily tasks and performing weekly quality assurance checks to maintain high levels of productivity. * Drive fleet compliance by executing regulatory compliance sweeps to verify rider documentation and manage active pipelines. * Resolve compliance escalations from both internal and external stakeholders while continuously updating process and training documentation. * Mitigate fleet risk by proactively identifying, investigating, and escalating bottlenecks or compliance vulnerabilities with proposed solutions. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Exceptional communication skills with professional proficiency in written and spoken English. * Superb organizational skills and a high level of attention to detail when managing structured processes. * Strong collaborative mindset with a proven ability to work productively across teams in a fast-paced environment. * Adaptable problem-solving approach with the ability to maintain consistency, learn quickly, and escalate issues with proactive solutions. * Familiarity with digital tools such as Google Sheets and Salesforce, or a strong willingness and aptitude to learn them. * Multilingual capabilities in French, Dutch, or Italian are highly desirable but not required. WHY JOIN US? At Deliveroo, customer care is central to how we build trust across our marketplace. You’ll work in a fast-paced, global environment where service excellence drives real impact. * 🔧 Make a visible impact every day: Your work directly improves outcomes for customers, riders and restaurant partners. * 🌱 Grow through ownership: Take responsibility for complex cases and help shape improvements to how we operate. * 🧠 Develop deep operational expertise: Work across teams and markets to build strong regulatory and service knowledge. * 🌎 Deliver together in an inclusive culture: Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine — our interview typically includes 3–4 stages.   OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.   We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.   If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.   If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Deliveroo

SENIOR MACHINE LEARNING ENGINEER Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. From real-time logistics to resilient infrastructure and marketplace optimisation, we design, build and operate technology that powers Deliveroo’s growth at scale. We’re looking for several Senior Machine Learning Engineers to join our London teams. WHAT YOU’LL BE DOING In this role, you’ll help us develop the algorithmic and machine-learning systems that power Deliveroo, making automated decisions at massive scale across our three-sided marketplace. Based on the team you join, here's what your role may look like: 1. Ads – building and productionising ranking and bidding models that decide which sponsored content to show, balancing advertiser outcomes with a high-quality user experience. 2. New Verticals – developing recommendation and catalogue-quality models that help customers discover the right grocery and retail items while supporting growth and efficiency. 3. Consumer – improving modern recommendation, ranking and search systems that shape how customers discover and choose what to order, driving engagement and long-term growth. 4. Care – building ML and LLM-powered systems that support customer care operations, from understanding intent and sentiment to suggesting fair and consistent resolutions. 5. Merchants – owning and evolving core ML models that support our merchant ecosystem (for example around classification, matching and lead-scoring), and building new models and AI agents that help partners grow their business. Irrespective of the team, you will: * Design and build sophisticated machine learning models to solve fuzzy business problems * Productionise end-to-end ML solutions, moving from initial concept to shipping code that drives measurable impact on our global marketplace. * Collaborate in cross-functional squads alongside software engineers, data scientists, and product managers to build intelligent decision-making machines. * Mentor junior colleagues and contribute to our robust technical review process to maintain high engineering standards. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Significant experience applying algorithmic solutions to complex business problems at scale. * Deep understanding of machine learning fundamentals and a proven ability to know when and how to apply them effectively. * Demonstrated ownership of end-to-end model productionisation, with a strong background in software engineering principles. * A bias for simplicity and a focus on achieving tangible business impact over theoretical complexity. * Exceptional programming and statistical skills, with the ability to translate ambiguous objectives into technical reality. WHY JOIN US? At Deliveroo, you’ll do work that matters—solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. 💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Explore our Engineering Interview Guide here to help you feel confident at each stage. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Deliveroo

SENIOR MACHINE LEARNING ENGINEER Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. From real-time logistics to resilient infrastructure and marketplace optimisation, we design, build and operate technology that powers Deliveroo’s growth at scale. We’re looking for a Senior Machine Learning Engineer to join our London team. In this role, you’ll help shape the decision-making systems that directly impact customer experience, trust, and fairness at Deliveroo. This role is based in our London office with a hybrid setup, typically 3 days in the office. WHAT YOU’LL BE DOING You’ll be joining the Care team. Care is an area with significant opportunity and real customer impact; you’ll take ownership of existing models and help define strong ML foundations in spaces that are still evolving, from LLM-powered automation to customer compensation logic. Here’s what your day-to-day might look like: * Own the full ML lifecycle: Lead the design, development, and productionisation of machine learning models used in customer support and high-stakes decision systems. * Architect for reliability: Build robust monitoring, evaluation, and alerting frameworks to detect model underperformance, drift, or unexpected behaviour in real-time. * Collaborate on product strategy: Partner closely with Product Managers to turn ambiguous customer problems into robust, scalable ML solutions. * Drive technical excellence: Provide technical leadership in areas with unclear ownership, setting the gold standard for ML quality, reliability, and maintainability. * Bridge science and engineering: Work with data scientists and engineers across the global organisation to embed models into high-performance, scalable systems. WHAT YOU’LL NEED TO THRIVE Essential * Significant experience as an ML Engineer or Data Scientist, with a proven ability to write high-quality production code in Python. * Demonstrated ownership of productionising Generative AI workstreams or Agentic AI projects, including a deep understanding of LLMs, transformers, and fine-tuning. * Proven ability to deploy and manage models using modern infrastructure tools such as Docker, Kubernetes, and CircleCI. * Strong foundational knowledge of traditional ML and evaluation techniques, balanced with a bias for simplicity and measurable business impact. * A collaborative mindset with experience mentoring peers and a drive to solve complex, real-world problems at scale. Nice to Have * Experience with evaluation harnesses and frameworks specifically designed for Generative AI. * Familiarity with observability, monitoring, and safety techniques for deployed GenAI systems. * Experience working with strongly typed languages, such as Go. WHY JOIN US? At Deliveroo, you’ll do work that matters—solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. 💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!