Rider Compliance Representative

Deliveroo

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Finance team shapes the company's future by directing capital to high-impact investments, developing robust financial strategies, and ensuring we deliver long-term value while pursuing our ambitious mission. We’re looking for a Procurement Compliance Specialist to join our London team. This is a hybrid role. In this role, you’ll help us execute procurement compliance monitoring activities and support the day-to-day operation of our global compliance framework. Get to know our Finance team — what drives us, how we work, and what you can expect. WHAT YOU’LL BE DOING You’ll be joining the Procurement Centre of Excellence (CoE) team. The Procurement CoE defines how procurement operates globally through clear standards, governance and enabling technology. Here’s what your day-to-day might look like: * Compliance Monitoring: Execute compliance checks across sourcing, contracting and buying activities to ensure all transactions rigorously meet defined policy and control requirements. * Data & Reporting: Collect, validate and maintain high-quality compliance data to build dashboards, track insights and support key audit and assurance activities. * Issue Tracking & Remediation: Log compliance breaches and exceptions, partnering closely with stakeholders to follow up on, track and drive swift issue resolution. * Systems & Controls: Support the day-to-day operation of system-based controls, assisting with process testing and validating system outputs to improve monitoring tools. * Third-Party Risk Build: Support the development and implementation of a fit-for-purpose Third-Party Risk Management (TPRM) framework across a multi-entity, multi-brand global footprint. * Stakeholder Engagement: Act as a key point of contact for compliance queries, providing clear guidance on procurement policies and supporting training initiatives across the business. WHAT YOU’LL NEED TO THRIVE Essential * Significant experience in an administrative, operations, compliance or structured support role. * Proven ability to work comfortably with internal systems and manage structured data. * Strong understanding of data accuracy with a methodical, highly organised approach to tracking tasks and workflows. * Clear and professional communication skills with the ability to collaborate effectively across procurement and business teams. * Willingness to learn, adapt and develop your skills within a fast-paced procurement risk and compliance environment. * Prior exposure to corporate risk, governance and audit environments. Nice to Have * Experience working directly with procurement tools or ERP software platforms. * Basic understanding of end-to-end procurement processes, including requisitioning, purchasing and contracts. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. While your contract will be held directly with the Deliveroo entity, you will operate as part of this broader ecosystem. Depending on your role, you will routinely interact and collaborate with teammates, systems, and leaders across the wider DoorDash group, including Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Deliveroo

SENIOR MANAGER, PEOPLE OPERATIONS & HR COMPLIANCE Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our People team are the architects of a great workplace where brilliant minds come together to do their best work. From discovering diverse talent and nurturing future leaders, to creating spaces that spark collaboration and crafting rewards that celebrate success - we're passionate about building a culture where everyone can thrive. We’re looking for a Senior Manager, People Operations & HR Compliance to join our London team. This is a hybrid role. In this role, you’ll help us define and lead our global HR compliance strategy across 30,000+ employees and 40+ countries—building a proactive, AI-enabled compliance function that is a trusted partner to the business and a clear enabler of how we grow. Get to know our People team — what drives us, how we work, and what you can expect. WHAT YOU’LL BE DOING You’ll be joining the Global People Operations team. The Global HR Compliance team is a critical capability within Global People Operations, owning the strategy, governance, and execution of employment compliance across the DoorDash brand ecosystem. This is a high-impact team operating at the intersection of legal obligation and people strategy, partnering closely with Legal, People Business Partners, Compensation, People Services, and People Technology to ensure that how we operate as an employer reflects both our values and our obligations. You’ll lead and grow an existing team of experienced compliance professionals and report directly to the Sr. Director, Head of Global People Operations, serving also as a strategic partner and right hand on the highest-priority cross-functional people operations initiatives. Here’s what your day-to-day might look like: * Define and own the global HR compliance strategy establishing a clear vision, operating model, and multi-year roadmap that is well understood across the People team and actively aligned to business priorities across the brand ecosystem. * Lead, develop, and grow the global HR Compliance team, setting clear goals, creating mechanisms to communicate progress, and building a high-trust function that is known for proactive partnership rather than reactive oversight. * Drive the execution of a robust compliance program across core domains including SOX hire-to-retire controls, legislation management, mandated compliance reporting, employment handbook and policy governance, background checks, work authorisation, wage and hour, leave of absence, and employee data privacy ensuring consistent coverage across all geographies and brands. * Embed AI and automation into the core workflows of the compliance function using technology to enhance monitoring, streamline documentation, surface risk earlier, and scale the team’s capacity to operate proactively across a complex, global landscape. * Build and maintain strong cross-functional partnerships with Employment Legal, People Business Partners, Compensation, and People Technology creating clear engagement models so that the right stakeholders know when and how to activate the Global HR Compliance team. * Develop governance mechanisms and compliance reporting that provide transparency into program health, surface emerging risks, and demonstrate measurable impact across the compliance roadmap—creating clear visibility for People leadership and key cross-functional partners. * Serve as a strategic partner and right hand to the Sr. Director, Head of Global People Operations—driving operating rhythm, cross-functional prioritisation, and alignment across the Global People Operations leadership team on the highest-priority initiatives. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Significant experience leading HR compliance or employment law programs in a high-growth, global technology company or similar fast-paced environment—with a strong track record of building and leading compliance functions at scale. * Deep expertise across core HR compliance domains including employment legislation management, SOX hire-to-retire controls, mandated reporting, policy governance, work authorisation, data privacy, and wage and hour—with the ability to navigate both UK/EMEA specifics and broader global complexity. * Proven ability as a strategic operator who can define a multi-year compliance vision and gain stakeholder buy-in, while also rolling up their sleeves to build process infrastructure, drive execution, and deliver against a roadmap with urgency and rigour. * Demonstrated experience embedding AI and automation into compliance or people operations workflows—with a clear point of view on how technology can be used to scale a proactive, intelligence-driven approach to employment compliance. * Strong leadership and cross-functional influence skills, with a history of building trusted partnerships with Legal, HR, Finance, and Technology teams—and a proven ability to create clarity and alignment in complex, matrixed, multinational organisations. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Deliveroo

About the team Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. As part of our unified global Fintech organization across Deliveroo and Wolt (DoorDash International), our team shapes and scales the RegTech About the role We’re looking for a Head of Product to lead the teams building Wolt, Deliveroo’s and DoorDash’s global regulatory and compliance technology in London. What you'll be doing You’ll work with legal, finance, engineering, and other teams to translate regulatory needs into robust product solutions. This includes everything from anti-money laundering (AML) and safeguarding to tax and licensing compliance across 40+ markets. You’ll define the long-term product strategy for our compliance stack. Including building internal tools, APIs, and automation for regulatory requirements like KYC, AML, and audit readiness. You’ll lead and grow a group of senior Product Managers, guiding their work across multiple roadmaps and domains. Together, you'll solve the most critical regulatory and financial compliance challenges in our business. You’ll also work closely with teams like Licensing Services, Tax, Legal, and Finance to understand changing rules and requirements, and ensure we build the right solutions to stay ahead. Requirements You could come to this role from different backgrounds, but ideally, you bring: * A strong grasp of EU regulatory frameworks such as AML/CTF, KYC and KYB, Payments Regulations, Tax regulations, Invoicing and e-Invoicing systems. * Experience turning legal requirements into product designs * Experience leading other Product Managers or Product Leads, including setting direction across multiple teams, coaching individuals, and aligning senior stakeholders * High level of technical and analytical fluency. You are comfortable working with APIs, data models, audits, and reporting workflows * Familiarity with financial services infrastructure, such as KYC, KYB and AML systems, licensing processes, scalable invoicing platforms incl e-Invoicing and core banking platforms * Excellent stakeholder management and communication skills, including experience influencing executives and cross-functional teams across legal, finance, and engineering * A track record of operating in high-ambiguity environments, navigating risk, and delivering product impact without full information * Fintech & Payments Subject Matter Expertise: Minimum 8–12 years of overall Product Management experience, with a significant portion dedicated to the Fintech or Financial Services sector * Ability to communicate effectively across all levels of the organization Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.