Customer Onboarding Manager

Smartly

Smartly.io is seeking an experienced and driven Senior Customer Onboarding Manager to join our dynamic Onboarding team. As a Senior Customer Onboarding Manager, you will play a key role in leading the onboarding experience for our newly-signed customers, ensuring a seamless, strategic, and successful transition to the Smartly platform. You will work closely with Sales and Customer Success teams to design and deliver tailored onboarding plans, helping our key customers realize value quickly and set the foundation for long-term success. Responsibilities: * Be a subject matter expert on Smartly.io's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for potential and new customer needs. * Manage effective communications (in person, on calls & emails) with customers during the onboarding phase, demonstrating a deep understanding of our clients’ business and goals; proficient and confident communication skills with all levels of customer profiles. * Curating a clear and effective onboarding plan, ensuring clients see value in our partnership within the crucial first few weeks of onboarding. * Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives. * Take full ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership with Smartly.io.  Core Tasks: * Coordinate internal teams to ensure client has optimal onboarding experience with Smartly: make sure that key tasks are undertaken in a timely way, including: * Identify quick wins and opportunities ensuring customers can maximize their platform usage and achieve their goals. * Set up reporting views to provide customers with clear visibility into their campaign performance and key metrics. * Showcase how to utilize feeds to create automations and streamline customer workflows, optimizing efficiency and effectiveness. * Deliver comprehensive training on all aspects of the platform, demonstrating that you  understand the client-specific needs and solutions that will enable them to see value in our technology as well as considering us a strategic partner for their marketing needs. * Tailor the onboarding journey to each customer, understanding their specific challenges and finding solutions within the Smartly tool to drive product adoption and address any gaps. * Take ownership of organizing and managing the onboarding process, relieving stressors from Customer Success Managers (CSMs) and collaborating with cross-functional teams at Smartly.io as needed. * Collaborate with relevant teams to qualify each case and ensure that all sales promises can be successfully delivered, fostering a culture where a deal is not considered closed until the customer is successfully onboarded. Qualifications: * Bachelor's degree in a relevant field or equivalent practical experience. * 4+ years digital experience, ideally with exposure to both paid social (Meta) and programmatic media buying * Strong understanding of digital advertising platforms and tools. * Experience working with Google Sheets, utilizing its features and functions effectively. * Proficiency in creating visually appealing and impactful presentations using Google Slides. * Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders. * Detail-oriented and highly organized, with strong project management skills. * Problem-solving mindset and ability to navigate complex situations. * Self-motivated and proactive, with the ability to work independently and prioritize tasks. * Ability to thrive in a fast-paced and collaborative team environment. ABOUT SMARTLY Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.

Smartly

TECHNICAL ACCOUNT MANAGER, GLOBAL STRATEGIC ACCOUNTS As a Technical Account Manager (TAM) supporting our Global Strategic Accounts team, you will help some of the world's leading advertisers maximize value from Smartly's AI-powered advertising platform. This role sits at the intersection of Sales, Customer Success, and Product, combining solution consulting, onboarding, enablement, and technical advisory support throughout the customer lifecycle. You will partner closely with Global Strategic Partners and Customer Success Managers to understand customer needs, design solutions, guide adoption, and help customers achieve measurable business outcomes. Your ability to connect technical capabilities with customer goals will be critical to both new business success and long-term customer growth. WHAT YOU WILL DO * Partner with Global Strategic Partners to support new business opportunities and account expansion initiatives * Lead technical discovery sessions to understand customer objectives, workflows, requirements, and success criteria * Design and present tailored solution recommendations that align Smartly's capabilities with customer needs * Deliver product demonstrations and solution walkthroughs for both technical and non-technical audiences * Act as a trusted technical advisor throughout the sales process, helping customers evaluate and adopt Smartly solutions * Partner with Customer Success Managers to deliver structured onboarding programs for new customers * Lead customer training sessions, configuration guidance, and enablement activities that accelerate adoption and time-to-value * Collaborate with Product, Engineering, Sales, and Customer Success teams to resolve customer challenges, identify growth opportunities, and share customer insights that inform product development WHAT WE ARE LOOKING FOR * Experience in Technical Account Management, Solutions Consulting, Sales Engineering, Customer Success, Customer Onboarding, or a similar customer-facing technical role * Experience supporting pre-sales activities, post-sales customer engagements, or both across the customer lifecycle * Ability to conduct structured discovery and translate customer requirements into practical, scalable solutions * Strong presentation, demonstration, and communication skills with the ability to engage a variety of stakeholder groups * Experience delivering onboarding, enablement, or training programs that drive customer adoption and success * Strong problem-solving skills and a consultative, customer-focused approach * Ability to balance technical depth with commercial awareness and customer outcomes * Experience with digital advertising platforms such as Meta, Google Ads, DSPs, or related advertising technologies * Comfort discussing integrations, workflows, data flows, and technical concepts with customer teams * Experience working with enterprise customers, agencies, or large global accounts is a plus WHAT WE OFFER YOU At Smartly, we offer a place where you can advance your career. Here, you'll find: An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged. Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth. Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave. Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities. Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually. Apply Now and Build Your Future with Smartly! Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together. ABOUT SMARTLY Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.

Bynder

At Bynder, we don’t just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact. In an era of exploding content volume and complexity, the world’s most iconic brands, including Spotify, Campari, and Lacoste, trust Bynder as their single source of truth for creative content. Our industry-leading DAM platform serves as the strategic engine for brand governance and control. We are leading the shift from management to AI-powered content orchestration. By integrating human-led, customizable AI Agents directly into our enterprise-grade infrastructure, we enable brands to augment their workforce and intelligently automate high-effort workflows without sacrificing brand integrity. We turn creative content into intelligent assets that accelerate personalization and drive measurable business outcomes. Ready to grow your career by helping the world’s leading brands deliver exceptional content experiences? Join our global team of 600+ ‘Byndies’ and help 4,000+ organizations work smarter with their content. Explore this opportunity and apply now to join our team. THE MISSION You are being hired to streamline and accelerate the onboarding journey for our mid-market customers across EMEA. Your mission is to ensure every regional brand seamlessly adopts Bynder as their essential engine for digital transformation, realizing instant value from Day 1. YOUR FIRST YEAR: THE IMPACT ROADMAP We hire for outcomes. Here is what success looks like in your first year: * Day 90: You’ve fully mastered the Bynder platform, our proprietary onboarding methodology, and delivered your first high-satisfaction core system configuration. * Day 180: You are a performance multiplier, smoothly juggling a concurrent portfolio of 10–15 mid-market projects, accelerating project delivery timelines, and directly boosting regional Net Retention targets. * Year 1: You have fundamentally leveled up our portfolio configuration frameworks, successfully embedded AI-driven tracking efficiencies into your weekly workflow, and become a culture carrier who routinely secures high-quality customer advocacy milestones and G2 reviews. THE TEAM: WINNING TOGETHER At Bynder, collaboration is our superpower. You’ll join a highly focused, agile squad of onboarding professionals who believe in sharing technical knowledge and winning as one. You will partner closely with our Sales, Customer Success, and Product teams to champion customer needs and position our clients for long-term growth. WHAT YOU’LL DO (WEEKLY FOCUS) To reach your milestones, you will spend your time: * Project & Implementation Management: Fully lead the onboarding project lifecycle for assigned accounts, ensuring a seamless, timely, and complete configuration of the Bynder suite. * Consulting & Taxonomy Strategy: Advise customers on asset bank taxonomy, metadata structures, governance, and custom workflows tailored to their unique business use cases. * AI-Driven Productivity: Actively leverage modern AI tools to accelerate daily workflows, automate routine reporting, and analyze customer meeting insights (such as sentiment analysis and transcript summaries) to continuously optimize project delivery. * Business & Revenue Contribution: Drive positive time-to-value to directly impact regional Net Retention targets. Proactively identify expansion opportunities during onboarding and pass them to Sales to help meet team ARR growth goals. * Advocacy & Sourcing: Serve as the customer’s voice to the Product Team regarding enhancement requests. Celebrate successful deployments by driving customer advocacy and sourcing high-quality G2 customer reviews. * Data & Portfolio Tracking: Maintain meticulous project hygiene by accurately tracking time allocation, budget burn rates, and project risks across your portfolio within internal systems like Kantata (Mavenlink), Jira, Catalyst, and Salesforce. YOUR PROFILE We look for the following competencies to thrive in this role: * Expertise: Relevant experience in project management, SaaS technical implementation, implementation consultancy, or digital asset management—ideally within digital industries. You bring a proven track record managing standard SaaS implementations, with experience handling a concurrent portfolio of 10–15 mid-market projects at the same time. You possess a strong affinity for technology, including a massive plus for experience with APIs, integrations, or video editing software, and are comfortable getting used to—and experimenting with—AI platforms to drive personal and operational efficiency. * Language & Travel: Fluency in English and proficiency in German or French is a major advantage; willingness to travel as needed, including working from our Amsterdam office at least two times a week, is required. * Complexity: Advanced critical thinking and analytical skills, with the ability to distinguish accurately between minor setup issues and major blockers. You love a challenge, learn complex systems quickly, and proactively seek out solutions autonomously to guide mid-market customers through digital asset transformations. * Ownership: An action-oriented, proactive mindset where juggling multiple concurrent customer projects is second nature to you. You enjoy working smart, taking the initiative to act quickly on minimal information, and proactively pushing yourself and others toward successful milestones using all tools at your disposal. You possess strong organizational skills, setting explicit goals, tracking progress flawlessly, and mobilizing internal resources (like technical setup and data migration teams) efficiently. * Collaboration: Excellent oral and written communication skills, with the ability to present comfortably to diverse groups and excel at translating complex technical logic into clear, simple business terms. You act in the customer's best interest, manage expectations confidently, and smoothly navigate difficult conversations with executive-level stakeholders. You genuinely enjoy working with all types of people, actively give and receive constructive feedback, and excel at diffusing tense, high-escalation situations. WHY YOU'LL LOVE BYNDER! At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It’s common to find colleagues hanging out after work - if you believe in "be nice, work hard, have fun", you'll have an office full of friends. WHAT WE HAVE * Challenging and inspiring work environment * Learning and Development budget * Commuting budget * Mental Health and Well-being Support * Bynder Love "stipend” * Unlimited vacation policy * Volunteer Time Off * Team and Company activities * Complimentary Lunches and Snacks * Offices in Amsterdam or Rotterdam OUR COMMITMENT: Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves. Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action. #LI-Hybrid #LI-LM1