Customer Operations Manager

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Senior Manager, Customer First Operations, EMEA will play a pivotal role in shaping and scaling our rapidly growing EMEA Customer First organisation. Sitting within our EMEA GTM Operations team, working closely with the Global CX Operations team, this role acts as the primary operational partner for the EMEA VP of Customer First and other senior CX leadership. You will be responsible for establishing and implementing operations rigour and standards for the CX team, spanning Customer Success and Technical Account Management (TAM), while working closely with adjacent teams including Renewals, Support, and Professional Services. In this role, you will design, refine, and continuously optimise our Management Systems, bridging the gap between corporate strategy and regional execution to maximise Net Revenue Retention (NRR). We are looking for an experienced, highly collaborative candidate with a growth mindset, exceptional analytical skills, and an appetite for constant improvement. You will be tasked with integrating the customer journey from sales through to customer success, ensuring that global and local standards are consistently adhered to and operate in support of our aggressive growth targets.  Job Duties and Responsibilities: * Be a trusted operational guardrail: Partner deeply with Global Operations to define and maintain strict consistency across processes, preventing regional drift or siloed operations while ensuring global standards support EMEA growth. * Establish and govern the Operating Rhythm: Maintain and govern the "operating rhythm" of the CX organisation. Ensure critical cadences (e.g. Get Well Plans, Account Reviews, Path to Green reviews, and Leader Cadences) run effectively with 100% execution and high data quality. * Drive Management System Optimisation: Act as the operational owner of the EMEA Customer First Management System. Working closely with the Global CX Operations team to translate strategy into predictable regional execution across three core pillars: KPIs, Standards, and Operating Cadences. * Enable Cross-Functional Handoffs: Actively drive Customer First execution by working with operations peers to improve critical intersections. Optimise the handoffs and alignment between Sales, Renewals, Support, Professional Services, and Customer Success. * Maintain Customer Lifecycle Visibility: Keep an uncompromised view of the broader customer lifecycle through every major phase: Purchase & Plan, Learn, Deploy & Adopt, Use & Grow, Renew & Expand, and Advocate. * Mitigate Risk via "Path to Green": Oversee the execution and accountability of regional "Get Well Plans", tracking Churn Dollars Saved against regional worst-case boundaries to proactively transition at-risk segments back to health. * Shift to Leading Metrics: Drive the regional shift from lagging performance indicators (Renewal & Expansion rates) to leading ones (Stakeholder Expansion, Outcome Attainment, Customer Health targets >80% Green, and Lead Pass generation). * Provide Operational Muscle for Scaling: Evaluate operational experiments (e.g. Key Account initiatives) to test new methodologies, optimise workflows, and scale the organisation efficiently. * Deliver Executive Read-outs: Prepare and lead comprehensive Monthly and Quarterly Business Reviews (MBR/QBR) for regional and global stakeholders, delivering a unified, metrics-driven narrative of EMEA performance. * Manage Documentation Lifecycle: Own the quality, freshness, and accuracy of the internal documentation repository, including playbooks, customer asset standards (SBRs, MBRs, QBRs), and operational frameworks. * Capacity and Coverage Planning: Drive and support the resource planning process to ensure effective and efficient coverage of top priority accounts aligning with aligned coverage strategies and priorities Minimum Required Knowledge, Skills, and Abilities: * Demonstrated experience and success in GTM operations, customer success operations, or revenue operations, preferably within a SaaS and Enterprise business model. * Exceptional analytical and quantitative skills; good with numbers, highly logical in thinking, and capable of driving sound decision-making from complex data. * Deep understanding of the end-to-end customer journey, the enterprise software lifecycle, and business outcome attainment. * Strong proficiency in leveraging AI tools and applications to drive operational efficiency, process automation, and data analysis. * Outstanding collaboration and communication skills (both written and verbal), with a proven ability to partner with cross-functional teams, bridge gaps, and gain buy-in. * A strong growth mindset with an appetite for constant improvement, change management, and navigating high-growth, performance-focused environments. * Extreme attention to detail, specifically regarding data hygiene, governance, and operational rigour. * Deep experience with CRM and CS platforms (e.g. Salesforce.com, Gainsight) and data visualisation/reporting tools. * Proven track record of evaluating operational experiments and implementing successful learnings to optimise workflows. * True team player who is comfortable working with both global and local stakeholders to unify strategies. #LI-Onsite P25439_3488294 Below is the annual salary range for candidates located in the United Kingdom. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/gbr. The annual base salary range for this position for candidates located in the United Kingdom is between: £74,000—£101,000 GBP The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Taskrabbit

ABOUT TASKRABBIT: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world. Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed! This role operates on a hybrid schedule requiring two days in-office per week in our London office.   About the Role Taskrabbit connects busy people in need of help with trusted local Taskers who can lend a hand with everything from home repairs to errands, with the goal of being the number one home services platform in the countries we serve. A Tasker gets paid to do what they love, when and where they want, all while saving the day for someone in their city. The Tasker Operations team owns the Tasker experience end-to-end — from the targeted, locally-executed programs that drive quality, pricing, and utilization outcomes, to the funnel metrics and cross-business partnerships (e.g., Marketing, IKEA) that connect Tasker-side actions to company outcomes. We proactively help Taskers before they realize they need support, with global and local approaches that result in higher quality, more retentive, and more satisfied Taskers. This drives a better client experience and supports our overall managed marketplace strategy.   This is a highly visible, operationally-focused role and the primary owner of Tasker supply-demand balance in your region. You will own Tasker operations across a broad, complex Book of Business, set the strategy for supply health and supply-oriented fulfillment, and own the recommendation set that clients see in order to ensure high quality fulfillment. We’re looking for someone who is as energized by a live Tasker workshop as they are by an insightful dashboard — you don't just analyze the Tasker experience, you actively seek out time with them. You will be expected to operate with a high degree of autonomy and influence by independently scoping and executing high-impact projects, owning measurable outcomes, and building scalable systems and tools (including AI-powered tooling and automation) that are adopted beyond your own region.    You will be the face of Taskrabbit to Taskers in their market, a trusted advisor to your Regional Manager and Market Manager stakeholders, and seen as both a regional and functional expert across the organization.   This is not a supervisory role.   What You'll Do * Serve as the operational owner of Taskrabbit supply the UK, monitoring and reporting on performance and health metrics across your metros. Responsible for ensuring the quality of the recommendation set that clients see. Oversee supply lifecycles, programs, and communications to ensure a high-quality, continuous flow of Taskers and strong fulfillment. In partnership with Country or Regional management, set market strategy to drive invoices and revenue. * Use data to drive decisions: develop your own dashboards and analyses to inform strategies, plans, and tactical initiatives that you will develop; leverage data to surface problems worth escalating and either take action or successfully advocate for their prioritization with cross-functional partners. You will run experiments to drive impact in your region.  * Develop and execute tactical plays (in-app/push communications, email, etc.) based on supply needs and market insights to drive supply alignment, behavior change, and growth. Own the resulting playbooks so wins scale beyond your own metros. * Coach and grow your Tasker base — primarily in group settings, in person, and live virtually — bringing real energy and presence to every engagement with Taskers so they leave more motivated than when they arrived. Ensure consistent and effective delivery of lifecycle programs and enablement content (e.g. workshops) that measurably improve funnel outcomes like fulfillment and quality. * Lead local community engagement (events, office hours, Tasker socials) and mentor peers on coaching techniques and community-building. * Partner with the Senior Supply Specialist to address supply gaps through targeted acquisition and onboarding. * Align your Taskers with broader Taskrabbit processes, standards, and tools, ensuring they understand and adhere to updated expectations as the platform evolves. * Serve as a product and process expert: influence roadmap priorities with Product, escalate and advocate for bug fixes, partner with Tasker Quality on reliability and compliance, and build automation or AI-powered tools to scale your own and the team's impact. * Build cross-functional relationships (Product, Analytics, Engineering, Customer Support, Partnerships, Marketing, Legal, Commercial Operations) to advocate for Taskers and drive outcomes, including consulting on partnership assessments and launches. * Take on strategic ownership beyond your core scope — leading regional or company-wide programs and acting as a force multiplier through special projects and knowledge-sharing with the global team. * Champion culture and values through leadership, and keep local operations aligned to evolving global standards and tools. * Travel up to 10% to attend team and metro-specific events. * Adapt to evolving business needs, taking on other duties as necessary. About You * Bachelor's degree or equivalent experience. Fluent in English.  * 6+ years in marketplace operations, program management, or customer success, with a track record of taking on progressively larger scope — owning multiple metros or a large Book of Business with measurable impact on supply health, retention, revenue, or quality. * Advanced, independent data user who builds their own analyses rather than just reading dashboards, with strong SQL/Sigma skills and a knack for uncovering issues others miss. * A seasoned strategist who builds, executes, and rigorously measures the impact of initiatives from start to finish. * A hands-on operator who rolls up their sleeves, is comfortable moving between strategy and execution to drive real outcomes, and is driven to find ways to automate, streamline, and build new tools (including AI tools) that accelerate impact. * Confident and highly effective communicator who can influence senior stakeholders and present to audiences of any size, virtually or in person. * Genuinely energized by talking with Taskers — you seek out the tough conversation or the packed room rather than avoiding it, and enjoy uncovering the story behind the data. * Naturally curious and resourceful, with a strong instinct to investigate problems from multiple angles and uncover root causes, and always on the lookout for smarter, more creative solutions that challenge the status quo. You don't wait for perfect data or perfect conditions to move; when a market is stuck, you find a scrappy way to get it unstuck. * Self-starter and low-ego collaborator, unflappable under ambiguity or change, who thrives in fast-moving, globally distributed teams. * Energized by the challenge of finding opportunities to grow your market faster and drive innovative solutions at scale. * Deeply customer-centric, organized, and detail-oriented.   Nice to Have - Marketplace or gig-economy background. - Additional language fluency.   Our Values We are guided by five core values: Be Bold, Own the Challenge, Win Together With Heart, Move Forward, Move Fast, and Obsess Over Clients and Taskers. These principles shape every decision we make, fueling experimentation, ownership, empathetic collaboration, rapid iteration, and an unwavering focus on delivering exceptional experiences for both clients and Taskers.   COMPENSATION & BENEFITS:  At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The base pay range for this position is £50,000–£70,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level. YOU’LL LOVE WORKING HERE BECAUSE: * Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection. * The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with! * The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average. * The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.  TASKRABBIT’S COMMITMENT TO DIVERSITY AND INCLUSION: An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time. Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.  Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Peloton

ABOUT THE ROLE   Peloton’s International Workplace Experience Team is looking for a Workplace Specialist to support operations and enhance the workplace experience at our London and international office locations (ex- APAC).   Reporting to the Workplace Operations Manager, the Workplace Specialist will be the primary point of contact for visitors to the company. This role ensures smooth and efficient office operations by guiding onsite vendors, welcoming guests, and collaborating closely with our facilities and catering teams. This role is based at our Covent Garden London office and studio five days a week.  YOUR DAILY IMPACT AT PELOTON * Act as a culture ambassador, embodying Peloton’s value of "Be the Best Place to Work" * Serve as the primary Workplace point of contact for all Peloton team members, guests, and vendors. Anticipate their needs, providing a personalised and enhanced experience * Maintain a best-in-class office environment for both employees and guests * Conduct daily walkthroughs, ensuring the office is clean, safe, well-stocked, and welcoming * Manage all incoming and outgoing mail and packages, ensuring timely collection * Assist in managing ticketing systems, ensuring timely responses and resolution within the agreed SLA by both internal teams and service providers * Coordinate team events, celebrations, and social activities for the office and studio, in collaboration with relevant stakeholders * Support in management and execution of our onsite facilities, security and food & beverage vendors, ensuring a clean, safe workplace that aligns with Peloton’s global standards * Collaborate with internal business partners, including IT, GSO, Health and Safety, People, Inclusion & Impact, Finance, and Real Estate * Support the management of the Workplace helpdesk ticketing systems to meet SLAs YOU BRING TO PELOTON * Significant relevant workplace experience, with comfort working in a fast-paced environment * Proficiency in Google Suite, Slack, Envoy; experience with Jira is essential * Passion for delivering a best-in-class workplace experience and exceptional customer service * Training as a Fire Warden, First Aider, or Mental Health First Aider is an advantage * Strong communication skills, both written and verbal, with a passion for clear communication * Resourcefulness and proactivity in resolving issues as they arise * Strong organisational, multitasking, and prioritisation skills, with the ability to work effectively under pressure * Flexibility to adapt to change in a dynamic environment * Experience with space planning and amenities management is highly desirable * Experience in vendor management, specifically with food and beverage or security service providers, is an advantage #LI-CG1 #LI-Onsite   ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.  Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.  If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.