Customer Success Associate

Octopus Legacy

The Role As a Graduate Sales Associate at Octopus Legacy, you'll begin your career guiding people through one of the hardest moments of their lives - and helping them feel calm, supported and confident about the practical steps that follow a death. This is a sales and customer service role at heart, and the perfect launchpad for an ambitious graduate. You'll learn how to be the first voice our customers hear after a bereavement, the trusted person who explains how we can take the weight of probate and estate administration off their shoulders, and the problem-solver who helps them choose the service that's genuinely right for them. You'll develop the ability to blend empathy with commercial awareness: supporting people through grief while guiding them to the right decision and working towards your targets. You don't need any prior experience. If you've got the drive to build a career in sales and the empathy to handle sensitive conversations, we'll teach you everything else - including everything you need to know about probate. We want to be honest - it won't always be easy. You'll be speaking to people at the most difficult and emotional moments in their lives, often when they need guidance and reassurance the most. It takes resilience, calm under pressure, and the ability to stay warm and clear even when conversations are tough. But if you're someone who finds purpose in helping people when it matters most - and you thrive in a fast-paced, target-driven environment - this role can be an incredibly rewarding place to start. From day one you'll be given real ownership, proper training, and the freedom to be human - no rigid scripts, no robotic call targets. As part of our founding probate sales team, you'll join at a pivotal time, with genuine room to grow into more senior roles as you develop. Our values are simple: Customer-First. Work hard. Stay optimistic. What You'll Do * Learn to be the first point of contact for customers after a death via phone, email, and chat — guiding them with clarity, warmth, and confidence. * Understand each customer's situation and recommend the right probate and estate administration services for what they're going through. * Lead consultations and quote calls (with full training and support), explain options clearly, and help customers make a confident, informed decision. * Support the customer journey from first enquiry through to instructing the service, ensuring a seamless experience. * Work towards personal and team sales targets for engagement, conversion, and customer satisfaction, while always keeping support quality first. * Keep accurate and confidential customer records. * Share fresh ideas to improve processes, resources, and the overall customer experience. * Collaborate across teams and bring energy, initiative, and a problem-solving mindset. Who Are You? * A recent graduate (or early-career candidate) eager to build a career in sales and customer success. * A compassionate communicator who builds trust easily - especially when conversations are tough. * Motivated by targets and commercially curious, with a genuine desire to help customers choose what's right for them. * Resilient and adaptable, able to stay calm in high-pressure and emotional situations. * Organised, attentive to detail, and comfortable managing multiple priorities. * Proactive and solutions-focused, always thinking about how to make things better. * Confident using technology and quick to pick up new tools. * A team player who leads with kindness and genuinely cares about doing meaningful work. No prior probate, sales or financial experience needed - just the right attitude and a willingness to learn. Why You'll Love It Here We're part of a group that believes work should mean something. You'll be trusted to do what's right, supported to grow, and encouraged to share your ideas and shape the way we work. You'll be part of a team you can truly count on, colleagues who support each other and always put customers first. A fast-growing business with genuine room to learn, grow and progress your career. Competitive salary and commission structure, great benefits, and clear opportunities to advance. Our Mission Octopus Legacy is the place to plan for death and find support after loss. When people think about planning for death they think about wills, life insurance and funerals. We take these cold processes and turn them into something more human. Share more than money: leave voice notes, music, recipes. Shape a legacy that connects you while you're here. And after you're gone. Founded by Sam after his mum died suddenly, we're a group of people who work in death because we've been affected by it. We know the difference a good plan makes, and what it's like when there isn't one. Death can come between us, leaving mess, legal fees, frustration. But it can also make us stronger. We see a world where people talk openly about death, and work out the real meaning of legacy. We're here to make that world happen. Benefits * Octopus share incentive scheme. * 27 days holiday + extra day off for your Birthday. * Work from anywhere in the world for up to 4 weeks per year. * Vitality Health & Life Insurance. * Pension scheme. * Enhanced parental leave. * Free Will & LPAs + discounts on other Octopus services. * Cycle to Work Scheme and access to the Electric Vehicle (EV) Salary Sacrifice Scheme. * Octopus Giving: we match any charitable fundraising that you do up to £500. * Octopus Springboard: where we help our employees become fully-fledged entrepreneurs. * Dog friendly office. * Breakfast every day, snacks and wellness activities. We know that to be truly innovative, we need to have a diverse team around us. That is why Octopus Legacy is committed to creating an inclusive environment and is proud to be an equal opportunity employer.

Tripadvisor

Lead Supplier API Account Manager I Viator About Tripadvisor  The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember Viator is seeking a Lead Supplier API Account Manager who has a strong understanding of API integration technology and can manage the technical onboarding of new supplier integration accounts for the purpose of electronic communications between Viator and supplier reservation systems. The ideal candidate will have thorough knowledge of how APIs operate and will be able to communicate effectively with tour operators and other system providers.  Reporting to the Associate Director, Supplier Connectivity, this role manages technical implementation across simultaneous connectivity projects for a portfolio of high-value accounts. The successful candidate will resolve complex integration issues effectively while working closely with team members and collaborating with senior stakeholders across product, engineering, customer service, and the wider supply business unit. A strong knowledge of API technologies including web service communication protocols SOAP and REST along with integration technologies such as XML, JSON, are fundamental to this role.  The successful applicant will be a great communicator who will manage the end-to-end process of collecting requirements, configuration details, expansion plans through to testing and monitoring the successful operations of the supplier connectivity platform.  This role will be part of an existing team for a high profile product. Job Location: Remote first, located in the UK. What We Offer  * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. Major Responsibilities * Overseeing the technical implementation and delivery of integrations with suppliers and reservation systems * Liaise with systems and suppliers to collect API specs, review specifications and recommend integration approaches to the product and engineering teams. * Collaborate closely with R&D teams, representing the voice of Connectivity in development projects * Understand and communicate the Viator API specifications to all internal and external stakeholders and assist with any technical questions. * Provide mentorship to team members and take proactive ownership of integration processes and methodologies. * Own and manage the lifecycle of Salesforce cases for API integrations and establish tracking best practices. * Lead end-to-end API integration testing for new partners, while proactively contributing to the design and optimization of internal testing and monitoring tools. * Inform and update all senior stakeholders on integration projects. * Monitor API transactions to ensure smooth operation. * Help identify operational issues and escalate as necessary. Desired Skills and Experience Personal Qualities * Excellent communicator (written, in person and on conference calls) * Flexible and collaborative * Analytical skills * Excellent attention to detail * Focused on results * Friendly and approachable * Creative thinker * Time management Skills and Experience * 5+ years IT support, operations or account management preferably with web services or similar B2B technical environment exposure. * Proven technical competence in working with APIs * Strong stakeholder management skills with the ability to influence relationships * Skilled in communicating with appropriate levels of detail to different audiences (both verbal and written) * Proven ability to facilitate discussions in person as well as via conference calls * Experience working in multi-channel, complex business environments * Strong time-management skills and ability to prioritize * Ability to collaborate with a global team, across multiple time zones Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.  Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.  We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!     #LI-WR1

FirstMind

Are you a proven sales associate with the track record to prove it? Do you want to take a step up from selling a product to building a company?   ABOUT US FirstMind is a first of its kind people-tech firm – built on a foundation of big data analytics - our tool creates a common language that lets people understand themselves, each other, and how best to work together. This drives better hiring decisions, personalised development pathways, and team construction at all levels of seniority, regardless of the industry. Athletes, military personnel, teachers, accountants, police – we have helped identify, select, and coach them all. FirstMind is backed by Nova Group, a leading European VC fund with a very hands-on approach. Success across FinTech, Performance Marketing, Events Management, Media, and Real Estate is underpinned in a belief that people & processes are the key ingredients to success – as evidenced by 17 successful portfolio companies to date.   WHAT WE OFFER YOU Change the talent industry from the ground up, get in on the ground floor of a hyper-growth start-up, and learn what it means to build a business. You will run sales end to end, owning the most important commercial element of the company. We will push you (and expect you to push us) to ensure constant, rapid growth. More tangibly: * An opportunity for getting operational experience in a start-up and helping build a company from the inside, while learning from some of Europe's most prolific and successful serial-entrepreneurs * Own the sales process end to end – and learn what being the commercial lead for a company really means * A chance to work closely together with the CEO on our business development strategy * Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally - (Fast-track to becoming a manager within 6-12 months) * International exposure where you will expand your c-suite network across Our Group and get unique access to our network of leaders   RESPONSIBILITIES Your responsibilities will be to: * Develop, maintain and grow relationships with customers * Consult, advise and coach customers including giving feedback as part of deliveries * Have full ownership over your pipeline and ensure it is never empty * Key stakeholder engagement & management * Deal Execution - selling, proposing and closing   EXPECTATIONS You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you’re humble and you share our passion for building and executing new businesses. Furthermore, we expect that you: * Can show outstanding results from a role within sales * Are an excellent communicator especially verbally * Love to build and nurture relationships * Good networker * Have a natural ability to make people feel comfortable around you   START As soon as possible.