Customer Success Manager - Construction

Aphex

About Aphex At Aphex (https://www.aphex.co/), we believe the best way to improve construction delivery is to give people the tools and time to do their jobs. That's why we're on a mission to transform how engineers and site managers plan, communicate, and track their work every day. Our customers are the industry's giants — building the tunnels, roads, bridges, and power stations that define our cities. Our users are the engineers and project managers who make these projects happen. Since launching in the UK in 2019, we've become the dominant platform for infrastructure and major construction projects across the UK, Australia, and New Zealand, with most of these countries' major infrastructure projects now running on Aphex. We're now expanding into Europe and Asia. We've found strong product-market fit, proven we can scale internationally, and are building the team to do it again. Construction contributes around 10% of global GDP, yet has barely moved the needle on productivity in decades. We're changing that and the market is responding. The Role You've spent years on construction sites. You know what it's like when the Monday planning meeting falls apart, when the subcontractor programme is three weeks out of date, and when nobody can tell you what's actually happening next week. You've lived that frustration. We need someone who's been on the other side of the hoarding to help our biggest accounts get the most out of Aphex and grow with us as we scale internationally. At Aphex, we believe deeply that we are in the business of successful construction project delivery. As an Account Manager, you'll embody this principle, focusing first on helping projects succeed, which naturally leads to enterprise growth and expansion opportunities. You'll join a high-performing UK go to market team of sales and customer success professionals, stepping into a pivotal Account Manager role. We've crafted and refined our playbooks to ensure you can transition smoothly, with the support and structure needed to excel. It's perfect for someone with a deep understanding of construction, eager to leverage their experience in a fast moving and rewarding environment. For someone ambitious and ready to make an impact, it's the perfect moment. You'll have the opportunity to influence major infrastructure delivery across the UK, working with the country's leading contractors. While initially focused on UK accounts, there's clear potential to expand your scope to our growing European customer base as we continue to scale. What You'll Actually Do Your core job is to make projects succeed on Aphex. When projects succeed, the account grows, new divisions, new seats, new products. You own that cycle for your accounts. * Drive adoption on live projects — not from a distance, but by understanding how each team plans and helping them do it better with Aphex * Build relationships with senior stakeholders — Heads of Planning, Operations Directors, Digital Leads — the people who decide whether Aphex becomes the standard * Spot and create expansion opportunities — new divisions, new project types, new products like Aphex Diary * Work with and lead customer success managers to deliver great onboarding and activation for customers * Help customers build consistent operating processes across their projects so Aphex becomes how they work, not another tool to manage * Hit your numbers — quarterly and annual expansion targets, and you'll be expected to deliver Who This Is For * You've been on site for 5+ years — as a Sub-Agent, Agent, or Project Manager. You know how construction projects actually run, not how textbooks say they should. * You're ready for a change — not because you've failed in construction, but because you want to use everything you've learned differently. You want to work with technology, not against it. * You can hold a room. You're comfortable presenting to a Site Manager, a Head of Planning, or an Operations Director — because you've worked alongside people like them your whole career. * You take ownership. When something's yours, it's yours. You don't wait to be told what to do next. What We Offer * A real career change — you're not leaving construction, you're upgrading your role in it. The projects are still getting built. You're helping them get built better. * Higher earning potential — base plus variable, structured so strong performance pays meaningfully more than traditional construction roles. * A team that gets it — Be part of and contribute to a truly high-performing team * Remote-first flexibility — you'll travel to sites and client offices, but you're not living in a site cabin Monday to Friday. Expectation of 2 days a week in the central London office. * The right tools — MacBook Pro, proper setup, modern tech stack * Genuine development — constant training, coaching, and learning to get better every day

FirstMind

Are you a proven Customer Success Associate with the track record to prove it? Do you want to take a step up from selling a product to building a company?   ABOUT US FirstMind is a first of its kind people-tech firm – built on a foundation of big data analytics our tool creates a common language that lets people understand themselves, each other, and how best to work together. This drives better hiring decisions, personalised development pathways, and team construction at all levels of seniority, regardless of the industry. Athletes, military personnel, teachers, accountants – we have helped identify, select, and coach them all. FirstMind is backed by Nova Group, a leading European VC fund with a very hands-on approach. Success across FinTech, Performance Marketing, Events Management, Media, and Real Estate is underpinned in a belief that people & processes are the key ingredients to success – as evidenced by 17 successful portfolio companies to date.   WHAT WE OFFER YOU Change the talent industry from the ground up, get in on the ground floor of a hyper-growth start-up, and learn what it means to build a business. You will run sales end to end, owning the most important commercial element of the company. We will push you (and expect you to push us) to ensure constant, rapid growth. More tangibly: * An opportunity for getting operational experience in a start-up and helping build a company from the inside, while learning from some of Europe's most prolific and successful serial-entrepreneurs * Own the sales process end to end – and learn what being the commercial lead for a company really means * A chance to work closely together with the CEO on our business development strategy * Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally - (Fast-track to become sales manager 6-12 months) * International exposure where you will expand your c-suite network across Our Group and get unique access to our network of leaders   RESPONSIBILITIES Your responsibilities will be to: * Develop, maintain and grow relationships with customers * Consult, advise and coach customers including giving feedback as part of deliveries * Have full ownership over your pipeline and ensure it is never empty * Key stakeholder engagement & management * Deal Execution - selling, proposing and closing   EXPECTATIONS You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you’re humble and you share our passion for building and executing new businesses. Furthermore, we expect that you: * Can show outstanding results from a role within sales * Are an excellent communicator especially verbally * Love to build and nurture relationships * Good networker * Have a natural ability to make people feel comfortable around you   START As soon as possible.

FirstMind

Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with motivated and extremely driven people? And are you curious or passionate about business development & customer success?    ABOUT US FirstMind is a first of its kind people-tech firm – built on a foundation of big data analytics - our Human Analytics tool creates a common language that lets people understand themselves, each other, and how best to work together. This drives better hiring decisions, personalised development pathways, and team construction at all levels of seniority, regardless of the industry. Athletes, military personnel, teachers, accountants, police – we have helped identify, select, and coach them all. FirstMind is backed by Nova Founders Capital, a leading European VC fund with a very hands-on approach. Success across FinTech, Performance Marketing, Events Management, Media, and Real Estate is underpinned in a belief that people & processes are the key ingredients to success – as evidenced by 14 successful portfolio companies to date.   WHAT WE OFFER YOU An exciting opportunity to get in on the ground floor of a hyper growth start-up, and learn what it means to build an impactful data & people-driven business. You will be given responsibility in working alongside experienced professionals, supporting them in building, growing, and running aspects of FirstMind. You will have a passenger seat view of our journey of rapid growth. More tangibly you will: * Get an in-depth understanding of behavioural analytics and how people are motivated to work. * An opportunity for getting operational experience in a start-up and helping build a company from the inside, while learning from some of Europe's most prolific and successful serial-entrepreneurs * A chance to work closely together with the CEO on our business development strategy * Engage in conversations with CEOs and MDs of leading European companies across multiple industries.  * International exposure where you will expand your professional network across Nova Founders Capital and get unique access to our network of leaders.  RESPONSIBILITIES Your responsibility will be;    * Build an understanding of the FirstMind Talent Discovery tool. * Build an understanding of customer pain points, requirements, and value that can be delivered by FirstMind. * Learn how FirstMind position solutions to customers relevant to their business needs. * Introducing FirstMind Practitioner Courses, feedback sessions and subscriptions to key decision makers.  * Building successful pipelines of commercial leads * Composting & delivery of customer proposals * Delivering feedback as part of product demo and product deliveries  * Initiating intro calls with CEOs, MDs and other key business stakeholders.  Progressive Graduates succeeding in their role will have the opportunity to be fast tracked towards becoming a Manager, where you will be trained & supported in: * Developing your leadership & business strategy skills * Building your own dynamic team of ambitious & driven individuals  * Identifying and developing areas of profitable growth of the business * Managing P&L responsibility for your team    EXPECTATIONS You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments.  Moreover, you’re humble and you share our passion for building and executing new businesses. Furthermore, we expect that you have: * Working towards acquiring a bachelor’s or master's degree * Have an innate desire to advise, deal and work with people * The resilience to learn and adapt quickly in a dynamic environment * Self-starter, motivated and organized.  * Strong critical-thinking and problem-solving skills * Driven to contribute towards the aggressive growth of a technology-focused rising start-up * Genuine ambition to pursue a client-facing career, with a strong interest in business development/sales and customer success. * Excellent communication skills (verbal & written)   START DATE September 2021