Executive Assistant

Pay.UK

EXECUTIVE ASSISTANT (BOARD SUPPORT) - 9 MONTHS FTC We are looking for an experienced Executive Assistant to provide focused Board and executive support within our Chief Finance Office on a 9 month fixed term basis. This role is suited to someone who already works at senior executive level and wants a clear, structured scope that brings variety, oversight and continuity. You will support 1 to 3 executives and work closely with the Pay.UK Board, coordinating complex diaries, Board and committee meetings, reporting cycles and governance activity. Your work directly enables effective decision making across an organisation that operates the UK’s retail payment systems, processing billions of transactions each year. The role provides exposure to Board-level activities, established processes, and a well-connected EA community, with assignment across directorates as required to maintain consistency and continuity. ACCOUNTABILITIES * Manage complex diaries, email, correspondence and expenses for assigned executives and Board members, making informed decisions on priorities and delegating where appropriate. * Plan, schedule and coordinate Board, committee and directorate meetings, including forward planners, agendas, paper submissions, briefing packs, minutes and action logs. * Prepare, track and maintain reporting schedules for regulatory, Board, CEO and internal submissions, ensuring accuracy and timely delivery. * Coordinate internal and external communications on behalf of the directorate, including maintaining intranet content and shared information. * Review, proofread and quality check reports and presentations to ensure they meet Pay.UK standards, templates and house style. * Maintain and follow up action logs from meetings, liaising with action owners across the organisation to confirm progress and completion. * Support budget and invoice management for the directorate, working with Finance Business Partners to monitor costs against agreed budgets. * Coordinate onboarding and induction for executive direct reports, working with People, IT and Security to ensure all arrangements are in place. * Organise internal and external events such as Board meetings, away days and team events, including venues, suppliers, invitations and logistics. * Provide cover and deputise for the Executive Office Manager when required, including support for the Chair, CEO, Executive Committee and Quarterly Business Reviews. QUALIFICATIONS, SKILLS AND EXPERIENCE * Demonstrable experience in a senior executive assistant or equivalent role supporting executives and Boards. * Experience coordinating Board or committee meetings, including agenda management, paper collation, minute taking and action tracking. * Experience working with senior stakeholders and maintaining professional relationships at executive and Board level. * Proficient working knowledge of Microsoft Office applications, including managing complex documents, schedules and presentations. * Experience handling confidential and sensitive information within a regulated or governance-led environment. PAY.UK BEHAVIOURS At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours: * Listen to Find Win-Wins - Empathy, Listening and Understanding * Influence with Courage - Influence, Courage * Go Horizontal First - Cross Boundary Collaboration * Take Ownership - Self Development * Opportunity Mindset - Initiative * Simplify - Achievement Orientation ---------------------------------------------------------------------------------------------------------------------------------- INCLUSIVITY At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input. ---------------------------------------------------------------------------------------------------------------------------------- WHO WE ARE Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis. From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient. Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it’s launch in 2013. Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering robust payment infrastructure and standards for the benefit of consumers and businesses nationwide. Learn more about life at Pay.UK by hearing what employees have to say, click here to view videos. ---------------------------------------------------------------------------------------------------------------------------------- BENEFITS & ADDITIONAL INFORMATION * 12% Non-contributory pension * Discretionary annual bonus * 30 days annual leave (excluding bank holidays) * Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc * Employee assistance programme * Cycle to Work Scheme * Season ticket loan * Annual fitness subsidy of up to £500 per annum * Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week) Please note: * Some of our benefits are only available to colleagues after meeting the requirements of the probationary period.

Disguise

Role: Director of Solutions and Delivery Location: USA (Atlanta, LA or New York) OR UK (London) Centre: Customer Excellence Reports: 20 FTEs across the Americas, EMEA, and APAC. Reports to: SVP Customer Excellence    About the role The Director of Solutions and Delivery leads a global function spanning key stages of the customer journey, from pre-sales and solution design through to on-site delivery and post-project handover. This person will have budget accountability for customer projects, as well as forecasting, and resource planning to support profitable project delivery. Partnering closely with Sales, Project Management, Creative Services, Customer Success, Customer Education, and Product teams, this function  supports the full spectrum of customer delivery—from complex RFPs and designing multi-surface LED environments to commissioning virtual production stages and supporting live broadcast deployments. This newly created role brings together the former Solutions Design Team  and Technical Services Team within the Customer Excellence Center. The Director of Solutions and Delivery will develop and mentor a high-performing team (20 FTEs) across the Americas, EMEA, and APAC. This person will have end-to-end accountability for this new team; its people, its quality standards, its commercial outcomes, and its culture. As well as ensuring the team is fully integrated within the broader Customer Excellence organisation and aligned with its strategic objectives. The Director of Solutions and Delivery will be responsible for developing the processes, standards, and tools that allow the team to operate efficiently and at scale. This person will be a recognised authority in their field, with deep technical expertise, strong commercial judgement, and extensive experience leading teams that bridge creative vision and technical delivery. They will bring an ambitious vision for a unified solutions and delivery function, together with the organisational and interpersonal skills to turn that vision into reality. What you will do  * Line manage leaders across the Americas, EMEA, and APAC regions, with accountability for the team's performance and development * Establish a team culture that values both technical excellence and commercial acumen — where every team member understands their impact on client outcomes and business results * Define and implement consistent ways of working, quality standards, and best practices across both design and delivery functions globally * Raise the commercial fluency of the team — building awareness of margin, pricing strategy, upsell opportunities, and competitive positioning within the Disguise portfolio * Act as a senior technical voice in client conversations, translating complex solutions for both technical and non-technical audiences * Lead the team in delivering detailed system designs, equipment specifications, ROMs, SOWs, and project documentation to a consistently high standard * Serve as the senior escalation point for complex or high-stakes technical issues across active projects globally * Champion a culture of customer excellence across the team — where exceeding client expectations is the baseline, not the stretch goal * Own the budgeting and forecasting for this new function in partnership with the SVP Customer Excellence * Work with Project Management to ensure resource allocation, capacity planning, and project financials are managed effectively Essential experience we are looking for  * 10+ years of experience in technical solutions, pre-sales, systems design, OR delivery within the entertainment technology, live events, broadcast, or immersive experience sectors * Proven track record of leading and developing high-performing technical teams including managers in a global, fast-paced environment * Strong technical foundation in one or more of: virtual production, LED stages, broadcast systems, real-time rendering, media servers, or immersive AV technologies * Demonstrated ability to operate across the full project lifecycle from first pitch through to post-delivery with fluency in both pre-sales and execution * Demonstrated ability to build bridges between creative and technical disciplines translating vision into executable solutions * Experience managing budgets, forecasting, and resource planning at a function or department level * Commercially astute: able to scope projects, assess margin, understand competitive positioning, and contribute to business development strategy * Experience with system design and diagramming tools such as Vectorworks, Lucidchart, or similar Skills, behaviours and values we are looking for  * Exceptional communicator and presenter: able to influence and inspire at all levels, from client stakeholders to executive leadership to individual contributors * Strong analytical and problem-solving skills: ability to make sound decisions under pressure * Driven: being proactive and passionate in seeking what might not immediately be apparent * Dynamic: being able to pivot quickly with an abundance of energy and resilience * No Ego: being approachable, authentic and humble * Willingness to travel globally as project and business needs require Even better if... * Experience with Disguise or equivalent media server platforms (Resolume, Green Hippo, Disguise, etc.) About Disguise Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle. We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment.    Don’t Disguise your differences. Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere.    Our values * Honest. We are real with ourselves and our clients and share our ideas with openness and transparency.  * Evolutionary. We innovate using our user’s ever-changing needs so our technology remains ahead-of-the-game. * Fearless. We take the best path, not the easiest, and innovate where it’s right, not where it’s simplest. * Resilience. We don’t give up until we find the right solution, even if it means going outside our remit. * Belong.  We create an environment where everyone feels like they belong and is empowered to do their best work.   Our benefits * We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include: * Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory * Hybrid working between home and our offices (dependent on role and location) * Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes * Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries * Belonging policies -  including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning * Training, coaching & mentoring

DEPT

Hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE As the Lead of Office Experience for UKI & Global Studios, you'll develop, scale, and safeguard the physical and cultural heartbeat of our agency across our London, Manchester, Dublin, Toronto, and Sydney offices, while directly leading and empowering our Office Experience Team. Your main responsibilities will be split into the following four core areas: * Culture & Employee Experience: Partner with local leadership and ERGs (Employee Resource Groups) to develop an unforgettable internal calendar, from monthly socials and events to compliment our wellness and DE&I initiatives. Establishing unified, global consistency across UKI and Global Studios.  * Workplace Operations & Atmosphere: Designing and maintaining high-vibe, frictionless physical workspaces where our teams can do their best work. Alongside this, ensuring our designated offices are safe, secure, legally compliant, and structurally sound. * Team Leadership & Multi-Site Alignment: Directly manage, mentor, and coach the Office Experience team across London, Manchester, Dublin, Toronto, and Sydney. * Budgeting & Financial Management: Commercial ownership and oversight of operational and cultural budgets across all offices. In this role, you will bridge the gap between seamless, compliant operations and a vibrant, inclusive agency culture.  We need a leader who is equally comfortable presenting a high-level workplace strategy to leadership as they are rolling up their sleeves to help prep the studio for a major client pitch, unpack a delivery, or troubleshoot a front-of-house rush. You aren’t afraid to get your hands dirty to get the job done, and you lead your team by example. If you are a natural host, a brilliant coordinator, and a proactive problem-solver who genuinely loves building community and elevating the daily lives of others, we want you on our team. WHAT YOU'LL DO Workplace Operations & Atmosphere * Multi-Site Day-to-Day Operations: Oversee the daily setup, aesthetics, operations, and smooth running of our offices to ensure local teams maintain high-quality, welcoming spaces. * Vendor Management: Manage relationship agreements with key suppliers to ensure high standards are met, and oversee supply inventories across the offices. * Hands-on Support: Lead by example and step in alongside your local London team during peak hours, large pitches, or busy front-of-house moments. * Maintenance Escalations: Oversee reactive and preventative maintenance and coordinate repairs across all offices, acting as the senior escalation point for local teams, landlords, and external contractors. * Health & Safety Compliance: Ensure all designated offices strictly adhere to local health, safety, and fire regulations. Culture & Employee Experience * Agency Events & Socials: Utilise your expertise to lead and direct a vibrant calendar of office events, working collaboratively with local teams to execute monthly socials, holiday parties, and client-facing gatherings. * Wellness & Inclusivity: Direct office-wide wellness initiatives and support local DE&I efforts to make our workspaces inclusive and welcoming for everyone. * First-Class Onboarding: Guide the local teams to ensure a seamless, welcoming, and premium onboarding experience for all new hires. Team Leadership & Multi-Site Alignment * People Management: Direct, mentor, and coach the Front of House team members across London, Manchester, Dublin, Toronto, and Sydney to help them grow and succeed in their roles. * Quarterly Travel: Visit the Manchester and Dublin offices quarterly to connect in person, review operations, and support the local teams on site. * Performance & Development: Conduct regular 1:1s and performance reviews, empowering your team to take ownership of their local spaces. Budgeting & Financial Management * Budget Ownership: Own and manage the overall operational budgets for all designated offices, ensuring cost-effective spending across facilities, operations, and social events. * Team Support: Guide and collaborate with the local Front of House teams to track their local spending, reconcile invoices, and flag variances. * Financial Reporting: Regularly review and report on office expenditures, identifying opportunities for cost savings and operational efficiency. THE ROLE * Hours: Monday to Friday, 9:00 am – 6:00 pm. * Flexibility: Occasional flexibility required outside of core hours to support early morning or evening events. * Location: Hybrid working, with a minimum of 3 days a week based in our London office. * Travel: Quarterly visits to our Manchester and Dublin offices to support and align with the local teams. WHAT YOU'll BRING * Highly computer-literate with advanced Microsoft Office (Word, Excel, Outlook, PowerPoint & Keynote are essential). * Excellent verbal and written communication skills. * Superb organisational and multitasking skills. * Ability to take care of highly confidential information. * Service-oriented and great interpersonal skills. * Ability to handle multiple tasks effectively in a fast-paced environment. * Flexible with the ability to adapt to changes in work priorities. * Someone who is conscientious. WHAT YOU'll GET * Choice of medical healthcare providers (Bupa or Medicash). * 26 days full-time equivalent (pro-rated accordingly for part-time). * Company Pension Scheme. * Employee Assistance Programme. * Ride to Work Scheme. * Season Ticket Loan. * Enhanced family friendly policies. * EV Car Scheme. * Workplace Nursery Voucher Scheme.  * Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. * Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.