Head of Payments Operations (London)

Teya

Hello. We’re Teya. Teya was founded on a simple belief: local businesses deserve better. They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business. Teya exists to change that. We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work. We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand. If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you Your Mission As the Head of Payments at Teya, you will take the lead in shaping and executing our payment product strategy. You’ll drive the development of our acquiring, transaction processing, and payment infrastructure, ensuring we provide seamless, cost-efficient, and compliant payment solutions across multiple markets. Working closely with cross-functional teams, including Engineering, Operations, and Risk, you’ll ensure our payment capabilities scale and meet the needs of our merchants. On a regular day as Head of Payments, you will: * Payment Strategy Ownership: Lead and execute the payment product strategy, aligning with Teya’s broader business objectives and market expansion plans to ensure sustainable growth. * Team Leadership: Manage a team of Product Managers, setting clear priorities, defining roadmaps, and driving execution to scale payment capabilities across markets. * Payment Process Optimization: Develop and optimize payment processing, acquiring, and settlement flows to improve efficiency, reduce costs, and elevate the merchant experience. * Partnership Management: Oversee key relationships with card networks (Visa, Mastercard), payment processors, and banking partners to ensure seamless operations and cost-effective solutions. * Compliance and Risk Management: Collaborate with Risk and Compliance teams to ensure adherence to industry regulations (e.g., PSD2, PCI-DSS) while balancing operational efficiency and merchant satisfaction. * Cost Optimization: Lead initiatives to reduce operational costs, optimize fee structures, and streamline reconciliation processes, driving profitability without compromising service quality. * Payment Method Expansion: Work on expanding and enhancing payment methods (A2A, Open Banking, digital wallets) to increase adoption and drive transaction volume growth. Your Story * 8+ years of experience in the payments, acquiring, or transaction processing fields, with a strong understanding of the payments ecosystem. * Proven experience in leading product teams within the payments space, driving product roadmaps, and executing complex projects. * In-depth knowledge of card acquiring, payment processing, settlement, and reconciliation, with the ability to balance merchant needs and business objectives. * Experience navigating and ensuring compliance with relevant regulations (e.g., FCA, PSD2, PCI-DSS) in a payments environment. * Strong negotiation skills with experience managing relationships with card schemes, acquirers, payment processors, and financial partners. * A data-driven mindset with expertise in cost optimization, payment economics, and maximizing the profitability of payment systems. * A hands-on leader who thrives in a fast-paced, high-growth environment, with excellent communication skills to align stakeholders and drive successful execution. The Perks  * We trust you, so we offer flexible working hours, as long it suits both you and your team * Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps * Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support * Cycle-to-Work Scheme * Health and Life Insurance * Pension Scheme * 25 days of Annual Leave (+ Bank Holidays) * Office snacks every day * Friendly, comfortable and informal office environment in Central London Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

Pay.UK

Head of Operational Resilience (1st LoD), London, Permanent Join Pay.UK as Head of Operational Resilience 1LoD and focus on building resilience in an organisation that supports the UK’s retail payment systems. This is a senior leadership role for someone who can provide clear first line oversight, shape practical risk management activity, and work closely with colleagues across the business to make sure important services remain robust, tested and well governed. You’ll apply your operational continuity knowledge in an organisation that supports the UK’s retail payment systems, helping keep critical services reliable, tested, and well governed. You’ll be part of an organisation at the centre of payments infrastructure, where 11 billion transactions worth over £10 trillion are processed annually. ACCOUNTABILITIES * Oversee first line operational resilience activity across relevant business areas, ensuring plans, controls and governance are clear, current and effective. * Define and maintain resilience frameworks, processes and reporting that support important business services and meet internal and regulatory expectations. * Review resilience risks, scenarios and dependencies, and turn findings into clear actions for teams and leaders. * Coordinate testing and exercise activity, including scenario planning, lessons learned and follow-up actions. * Work with risk, technology, operations and business teams to assess vulnerabilities, reinforce controls and improve recovery readiness. * Prepare clear updates, papers and reporting for senior governance forums, setting out resilience status, issues and required actions. * Monitor remediation activity and track delivery against agreed resilience priorities, timelines and standards. * Support incident review activity by identifying resilience themes, control gaps and practical improvements. QUALIFICATIONS, SKILLS AND EXPERIENCE * Experience in operational resilience activities in a first-line role within a regulated environment, including oversight of plans, controls and governance. * Knowledge of operational resilience frameworks, governance and scenario testing, with experience applying these in operational settings. * Experience assessing important business services, dependencies, risks and control effectiveness across complex operational environments. * Experience producing senior-level reporting and presenting resilience issues, decisions and actions in a clear, structured way. * Experience collaborating with business, operations, technology and risk teams to deliver operational resilience improvements. PAY.UK BEHAVIOURS At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours: * Listen to Find Win-Wins - Empathy, Listening and Understanding * Influence with Courage - Influence, Courage * Go Horizontal First - Cross Boundary Collaboration * Take Ownership - Self Development * Opportunity Mindset - Initiative * Simplify - Achievement Orientation In addition, all leadership roles are expected to lead by example through the following behaviours: * Set Direction - Strategic Planning, Team leadership * Hold Colleagues to Account - Accountability * Coach & Grow Your Colleagues - Develop Others     ---------------------------------------------------------------------------------------------------------------------------------- INCLUSIVITY At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input. ---------------------------------------------------------------------------------------------------------------------------------- WHO WE ARE Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis. From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient. Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it’s launch in 2013. Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering robust payment infrastructure and standards for the benefit of consumers and businesses nationwide. Learn more about life at Pay.UK by hearing what employees have to say, click here to view videos. ---------------------------------------------------------------------------------------------------------------------------------- BENEFITS & ADDITIONAL INFORMATION * 12% Non-contributory pension * Discretionary annual bonus * 30 days annual leave (excluding bank holidays) * Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc * Employee assistance programme * Cycle to Work Scheme * Season ticket loan * Annual fitness subsidy of up to £500 per annum * Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week) Please note: * Some of our benefits are only available to colleagues after meeting the requirements of the probationary period.

Goodstack

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do, then you’ve found the right place. Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re building something truly extraordinary. OUR MISSION Our mission at Goodstack is to revolutionize how the world does good 🌎. As a fast growth, AI-native social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams. Global brands, including Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian and Twilio - as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference. In 2025 alone, we facilitated $5 billion in donations to good causes. But this is just the beginning. We're building the world’s leading platform that powers donations to nonprofits globally. To keep our momentum and deliver consistently high value to our partners, we need incredible people to help us on our journey – we need you 🫵 JOIN US AS A SENIOR COMPLIANCE & RISK MANAGER! Goodstack is building the infrastructure that powers charitable giving globally. As we scale our platform, Foundation network, and payments ecosystem, we're looking for an experienced compliance leader to evolve our compliance capabilities. This is an opportunity to shape Goodstack’s compliance programme, building practical, scalable frameworks that support our continued growth. You'll work closely with teams across Product, Engineering, Operations, Finance, and Leadership to embed compliance into how we design, launch, and scale our products and services. Reporting to the Head of Global Giving, you'll own Goodstack's compliance programme across both our charitable and payments activities. AS SENIOR COMPLIANCE & RISK MANAGER, YOUR MISSION WILL BE TO: COMPLIANCE STRATEGY & GOVERNANCE * Lead and evolve Goodstack’s compliance approach as the business scales. * Design practical, risk-based controls across payments, charitable giving, and Foundation operations. * Act as a trusted partner on compliance risk, regulatory change, and industry best practice in fintech and payments. * Ensure our platform and Foundation network operate within relevant regulatory and governance requirements. COMPLIANCE & PAYMENTS OPERATIONS * Build scalable approaches to KYC, AML, sanctions screening, transaction monitoring, and enhanced due diligence. * Own the end-to-end compliance control framework for high-risk users/orgs, transactions, and partners. * Improve and automate compliance processes to support high-volume, global payment flows. * Lead compliance training and embed good practice across operational teams. PRODUCT & BUSINESS PARTNERSHIP * Partner with Product and Engineering to design compliance into systems, workflows, and user journeys from day one. * Help define how controls are implemented in product (rules, triggers, thresholds, monitoring, escalation paths). * Act as a key decision-maker in product development, balancing risk, customer experience, and commercial priorities. * Support launch readiness for new products, markets, and payment flows. MONITORING, RISK & REPORTING * Monitor compliance performance across live systems and transactions. * Investigate and resolve complex or high-risk issues in real time. * Translate regulatory and scheme requirements into clear, implementable product and operational requirements. * Provide clear input to leadership on risk trade-offs and emerging issues. TEAM LEADERSHIP * Build, mentor, and lead a high-performing compliance team. * Establish clear processes, responsibilities, and performance standards across the function. * Act as an escalation point for complex compliance and risk decisions. THIS ROLE IS A PERFECT MATCH FOR YOU IF YOU HAVE: * Significant experience in compliance, financial crime, risk, or payments operations. * Experience in fintech, payments companies, marketplaces, or high-growth startup environments. * Strong working knowledge of AML, KYC, sanctions, transaction monitoring, and risk-based controls. * Experience working directly with Product and Engineering to implement compliance or risk controls in systems. * Proven ability to build operational processes, frameworks, and teams in fast-moving environments. * Strong analytical judgement and ability to make pragmatic decisions in ambiguous, real-time situations. * Strong communication skills with the ability to influence across Product, Engineering, and Operations. * Experience in nonprofit, charitable, foundation, or grantmaking compliance is highly desirable. 🇬🇧 WHAT YOU CAN EXPECT UPON JOINING OUR TEAM 💰 Salary reviews and share options are becoming an integral part of our growth and share in the company's success 💝 Goodstack’s Workplace Giving ⚕️ Vitality Plus - Private health insurance 🌞 £250 Brighten your day annual budget 🤓 £1000 Learning & development annual budget 📚 Goodstack library 🌯 Tasty Tuesday! Office lunch is on the company 🏃🏿‍♀️ Slow run club Wednesday ⭐️ Paid days off to volunteer for non-profit causes 🎤 Paid days to attend conferences 🥳 Paid day off on your birthday! 🌴 25 days annual leave, plus paid public holidays 💙 Paid sick leave 🧘🏽 Paid wellness leave 🪁 Parental leave 🧸 Workplace nursery scheme 🧓🏽 Pension (with tax-efficient salary sacrifice option) 🚴🏾 UK cycle-to-work scheme 🌳 Ecologi carbon offsetting ⚖️ Flexible working hours 🖥️ WFH budget upon joining 🏡 You're always welcome to pop in more often if you enjoy the buzz of being in the office. It's a warm, friendly space right in the heart of London 🙌 … and so much more ABOUT US Since 2017, Goodstack has been at the forefront of creating a future where good will be built into everything we do. From daily commutes to weekend activities or grocery shopping, we envision a world where creating positive change is seamlessly integrated into our everyday lives. In this future, the depth and breadth of impact we can make through everyday actions will expand dramatically – benefiting both businesses and the world. Businesses are expected to deliver on both profit and purpose and those that don’t are falling behind. We’re here to make it easy for any company, anywhere in the world, to integrate good into what they do. Doing this empowers everyone – companies, employees, consumers, and communities – to contribute to positive change and take meaningful action. Let's do this! 💜 OUR PLEDGE TO DIVERSITY, EQUITY & INCLUSION We take pride in our diverse and growing team representing 20+ nationalities across 5 continents 🌍! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds, perspectives, and experiences, essential to our success. We actively seek and welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. A team that represents the world that we are trying to support is a wiser, more knowledgeable and stronger one. We’re excited for you to bring your experience, yourself and your special lemon twist to Goodstack to propel us forward in striving to create a better world for us all. Check out our Careers Page for more details!