Head of Public Policy (UK & Ireland)

Voi Technology

YOUR MISSION AT VOI As Head of Operations Strategy (UK & Ireland) you will report to the General Manager - UK&I and set Voi’s operations strategy across the region, driving scalable, efficient, and high-performing operations. In this role, you will define operating models, optimise cost and performance, and ensure strong alignment between local markets and central functions to support business growth and operational excellence. This will include: Strategy & Alignment * Setting, communicating and implementing the regional operations strategy in close partnership with local and central stakeholders, ensuring alignment between markets and functions to support business growth and operational excellence. Operating Model & Performance * Developing and evolving operating models (including 3PL, workforce management, and service design) to enable scalable and efficient operations. * Managing budgeting, forecasting, and cost performance, partnering with FP&S to drive financial discipline. * Overseeing unit economics, ride performance, and utilisation to inform city-level P&L decisions and market profitability. * Building and evolving performance frameworks (KPIs, dashboards, routines) and oversee data and platform management across the region, ensuring high-quality data, strong adoption, and actionable insights. * Identifying, monitoring, and preparing for city launches while delivering high-impact operational initiatives (e.g. feature rollouts, warehouse sourcing, fleet swaps, WFM model changes, 3PL implementations). Analytics & Optimisation * Driving operational and rider analytics, translating insights into actions that improve performance while balancing cost and rider experience, and addressing critical operational issues and misalignments. Leadership & Team Development * Supporting and developing the operations strategy team in London by setting clear goals and aligning work with strategic priorities. * Acting as a senior strategic partner to local teams, with close indirect oversight of the fleet management organisation. * Contributing to global operations discussions, sharing insights to support cross-market alignment and capability development. WHAT YOU NEED TO EMBARK We are looking for an analytical, strategic operational leader with great interpersonal skills and the ability to influence and align stakeholders on operational initiatives with clear business outcomes. In addition to being fluent in English, we believe the right person has: * Bachelor’s degree in operations, engineering, business or similar. * 6-10 years’ experience in operations strategy, logistics/field operations, or a high-growth environment. * Proven experience managing budgeting, forecasting, and operational cost performance. * Strong analytical capability with experience in deep data analysis and translating insights into strategy. * Experience driving complex, cross-functional initiatives and influencing senior stakeholders. * Strong understanding of operational models, including 3PL and workforce management. * Experience managing and developing high-performing teams. * Experience using AI in a role-specific context, with a focus on continuously improving output quality. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest-growing scaleups. * Get “skin in the game” through our employee stock options program and have a key role in driving our operational success in the United Kingdom and Ireland. * Work with inspiring, motivated and fun colleagues towards a shared mission * Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution. At Voi, we are committed to responsible and ethical recruitment practices, ensuring that all recruitment processes are fair, transparent, and free from exploitation. We operate under the principle that we cover the associated recruitment costs, meaning that no recruitment fees or related costs are charged to workers at any stage of the hiring process. All such costs are borne by Voi, and we require the same standards to be upheld across the agencies we partner with. We work only with recruitment partners who share our commitment to ethical practices and regularly review our processes to ensure compliance, protect workers’ rights, and promote a safe and respectful hiring experience for all our candidates.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Stripe's Finance Operations (FinOps) organisation delivers elegant financial services that are efficient, precise, and resilient—yielding a consistent, delightful experience grounded in controllership. Our service pillars span Accounts Payable, Accounts Receivable, Travel & Expense, Payroll, and Monetisation Operations, with a sixth function—FinOps Strategic Enablement—driving AI adoption, process excellence, and scalable infrastructure across all pillars. Stripe's Bangalore Finance (BFin) hub is the largest concentration of FinOps and Controllership talent at Stripe and is central to our strategy of scaling financial services 10x without a proportional increase in cost or complexity. BFin houses teams responsible for: * Accounts Payable & Vendor Onboarding — end-to-end supplier invoice processing, payments, and vendor lifecycle management * Travel & Expense — T&E policy compliance, employee reimbursements, and corporate card management * Payroll — accurate, timely compensation for Stripe employees across APAC and EMEA * Monetisation Operations — operationalising custom pricing and billing for Stripe's largest enterprise users * Controllership — BLR — accounts receivable support, bank account management, and entity-level financial controls THE ROLE As Head of Finance Operations, Bangalore, you will own the strategic and operational leadership of the entire BFin organisation. You will manage a team of team leads and managers—each running a distinct FinOps pillar—and will be the senior operational voice for Stripe's finance hub in India. This is a builder and operator role. You'll set direction, elevate your managers, improve processes, and build trust with global Finance leadership—all simultaneously. You'll have a direct line to the global Head of Finance Operations and be a key contributor to decisions that shape how Stripe's financial services scale. WHAT YOU'LL DO LEAD AND GROW THE BANGALORE FINOPS ORGANISATION * Own the full people leadership of BFin: manage 4–6 team leads and managers across AP, T&E, Payroll, MonOps, and Controllership, with a combined org of 60–100+ Stripes * Set a clear performance bar, develop your managers' leadership capabilities, and build a culture of ownership, precision, and psychological safety * Actively manage talent density—attract strong candidates, address underperformance decisively, and retain top performers through meaningful development TRANSLATE GLOBAL STRATEGY INTO BANGALORE EXECUTION * Partner with the global Head of Finance Operations to translate Stripe's FinOps strategy into clear BFin operating plans and Stripe OKRs * Ensure every manager in Bangalore understands what they're building toward, how their work connects to company outcomes, and where they have autonomy * Represent BFin's capacity, capabilities, and constraints in global planning; advocate credibly for resourcing decisions DRIVE OPERATIONAL EXCELLENCE * Own BFin's key service metrics: accuracy rates, processing cycle times, SLA adherence, cost per transaction, and employee satisfaction * Establish a continuous improvement cadence—regularly auditing processes, identifying root causes of friction, and driving structured remediation * Champion Lean, Six Sigma, or equivalent methodologies as a discipline embedded in culture, not just process documentation * Partner with FinOps Strategic Enablement to identify AI and automation opportunities; fix the process before automating it BUILD SCALABLE INFRASTRUCTURE * Design and maintain the organisational model and operating cadences that will support 2x–10x volume growth without proportional headcount growth * Define and evolve BFin's service catalogue, tiering, and SLAs in coordination with global FinOps leadership * Ensure finance systems, controls, and data quality standards in Bangalore are fit for a public-company-ready financial infrastructure STEWARD RISK AND CONTROLLERSHIP * Embed strong internal controls into every BFin process; partner with Accounting, SOX, and Internal Audit to maintain a robust controls environment * Proactively identify control risks, escalate with appropriate urgency, and own remediation * Maintain compliance with regulatory, tax, and entity-specific reporting requirements across Stripe's India-based legal entities INFLUENCE STAKEHOLDERS AT SCALE * Build trusted partnerships with global Finance Operations leads, Accounting, Legal, HR, and Engineering * Communicate BFin's roadmap, achievements, and blockers with clarity and data—this is Stripe, so you need to write well * Navigate ambiguity, manage competing priorities, and drive alignment across time zones without escalating unnecessarily WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 18+ years of relevant experience in Finance Operations, Accounting Operations, Shared Services, or Business Finance—including meaningful experience in a GCC, Captive, or SDC environment * Proven manager of managers: you've led teams-of-teams with 40+ total staff across multiple functional domains; your direct reports are themselves people managers * Operational builder: you've moved a Finance Operations org from one level of maturity to the next, with concrete, measurable outcomes (reduced error rates, faster cycle times, scaled volume without proportional cost growth) * Deep domain expertise in: Accounts Payable, Payroll, Travel & Expense, Accounts Receivable / Billing, Monetisation / Revenue Operations, or Corporate Controllership * Structured improvement methodology: direct, hands-on experience with Lean, Six Sigma, or formal process redesign—not just conceptual familiarity * Track record of driving AI and automation adoption within Finance Operations or Shared Services * Exceptional written and verbal communication; comfortable presenting to senior leadership and reconciling multiple stakeholder perspectives in writing * Bachelor's degree in Finance, Accounting, Business, or a related field PREFERRED QUALIFICATIONS * Experience at a high-growth technology company or fintech * Familiarity with enterprise finance systems: Oracle Fusion, Workday, Anaplan, or equivalents * Experience leading distributed teams across multiple time zones with US/global counterparts * Working knowledge of India-specific regulatory requirements (TDS, GST, FEMA, labour law) as they intersect with Finance Operations WHAT MAKES THIS ROLE EXCITING * Build at real scale — Run Stripe's largest Finance Operations hub, with broad ownership and real resources to shape the team * Senior visibility — Direct line to the global Head of Finance Operations, with regular presence in global Finance leadership forums * Transformational moment — BFin is moving from a cost-effective execution hub to a strategic centre of excellence; you'll define what that looks like * AI-forward environment — Dedicated Enablement resources (FinOps Strategic Enablement team) sit alongside your org to accelerate automation and AI initiatives * Global career platform — BFin operates as an integrated part of a global team, providing cross-domain exposure and a clear path for further growth

Voi Technology

YOUR MISSION AT VOI As Public Policy Manager for Switzerland and Austria, you will build and nurture strong relationships with cities and key stakeholders, and influence critical regulatory and political processes in line with Voi’s policy strategy. You will collaborate closely with the Head of Public Policy & Communications – AT, CH, the wider Public Policy team, the HQ Policy team, and local operations to position Voi as the obvious micromobility partner for cities across the region. In this role, you will: * Develop and maintain relationships and partnerships with federal, local, and regional stakeholders. * Monitor regulatory developments and municipal requirements, assess their impact on Voi, and recommend future priorities. * Plan and support the implementation of favourable local and regional regulations for shared micromobility. * Own local partnerships and collaborate with political stakeholders and other third parties to support Voi’s licence and tender success. * Drive market-specific initiatives and priorities, including feature or operational changes needed to strengthen our position in tenders. * Represent Voi as a point of contact in relevant industry associations at the national level. * Support the Communications Manager in developing communications tactics, relevant content, and local communications strategies, including engagement with local media and journalists when needed. * Support the local operations team in understanding local regulations and resolving issues in line with the company’s interests. WHAT YOU NEED TO EMBARK You are an analytical, communicative, and commercially minded public policy professional who builds trust-based relationships and can confidently drive strategic discussions with publicly elected representatives. You enjoy working cross‑functionally and turning complex regulatory topics into clear, actionable priorities. You also bring: * A Bachelor’s degree in political science, communications, transport, urban planning, or a similar field, or equivalent experience. * 4+ years of professional experience in the political or public policy sector, e.g., in a city council, state parliament, company, or agency as a public policy consultant. * Professional fluency in German, French, and English, both written and spoken. * Strong presentation and communication skills, with the confidence to represent Voi externally. * Excellent writing skills and the ability to summarise complex political issues in simple, compelling messages. * A structured, analytical approach to identifying trends and upcoming regulations and assessing their impact. * Experience in the mobility sector is a plus. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply – even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be part of a team and culture that builds something meaningful for society. In addition to this, you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest growing scale‑ups. * Get “skin in the game” through our employee options programme. * Build relationships with publicly elected officials and have a direct impact on the continued development of micromobility in the DACH region. * Enjoy unlimited free Voi rides and a dog‑friendly office (where applicable). * Work together with inspiring, motivated, and fun colleagues towards a common goal. * Join the micromobility revolution and be part of creating sustainable cities made for living, free from noise and pollution.