IT SUPPORT ANALYST

Location: London, UK (Hybrid Working)

Salary range: £30,000 - £35,000 plus benefits including annual discretionary bonus

JOIN OUR GLOBAL IT TEAM

We're looking for a proactive and motivated IT Support Analyst to join our global IT team. This is an exciting opportunity for

someone with previous IT service desk or technical support experience who enjoys solving problems, supporting users, and

developing their technical expertise across a modern global technology environment.

Based in our London office, you'll play a key role in supporting employees across the UK and internationally, providing hands-on

endpoint support, managing IT platforms, and contributing to projects that help improve the way our teams work.

This role offers excellent opportunities for professional development, exposure to a broad range of technologies, and the chance

to work closely with colleagues across the business and around the world.

WHAT YOU'LL BE DOING

GLOBAL IT SUPPORT

Provide 2nd line IT support to users across the UK and global business.

Manage and respond to support requests through our Jira ticketing system.

Support employee onboarding and offboarding processes.

Administer key business platforms including:
Microsoft 365
Microsoft Intune
Google Workspace
Kandji
Ubiquiti

Create and maintain technical documentation and user guides.

Support meeting room technology and collaboration tools.

Assist with company-wide Town Halls and All Hands events.

ENDPOINT & USER SUPPORT

Install, configure, and maintain laptops, desktops, and other hardware.

Provide both remote and in-person support for employees.

Troubleshoot hardware, software, and connectivity issues.

NETWORK & INFRASTRUCTURE SUPPORT

Monitor and maintain office networks, Wi-Fi, and connectivity.

Support storage infrastructure and backup solutions.

Assist with troubleshooting and resolving network outages and performance issues.

IT PROJECTS & CONTINUOUS IMPROVEMENT

Collaborate with the wider IT team on global improvement initiatives.

Support the rollout of new tools, technologies, and processes.

Identify opportunities to improve support services and user experience.

WHAT WE'RE LOOKING FOR

Previous experience in an IT Service Desk, IT Support, or Technical Support role.

Strong troubleshooting and problem-solving skills.

Experience supporting Windows operating systems.

Excellent communication skills and the ability to support both technical and non-technical users.

Strong organisational skills with the ability to manage multiple priorities.

Good understanding of IT security and cybersecurity best practices.

A proactive, customer-focused approach and willingness to learn.

DESIRABLE

Experience with:
Microsoft 365, Entra ID, and Intune
Google Workspace
Linux and macOS environments
Android and iOS devices
Wired and wireless networking
Server and endpoint hardware support

WHAT YOU'LL GAIN

This role provides the opportunity to develop your expertise across a wide range of enterprise technologies, including:

Microsoft 365, Entra ID and Intune

Google Workspace

Ubiquiti networking solutions

Firewall technologies including WatchGuard and FortiGate

VPN technologies and network security

Cloud-based identity and device management

NAS and storage platforms

Endpoint security tools

Modern SaaS IT administration platforms

WHY JOIN US?

You'll be joining a collaborative and supportive global IT team where you'll have the opportunity to broaden your technical

skillset, contribute to meaningful projects, and make a real impact across the business.

We know great candidates don't always tick every box. If you're excited about the role and believe you could be a great fit, we'd

love to hear from you.

Roll

IT Support Analyst

Plats

London, Storbritannien

Publicerad

23 juli

Sista ansökningsdag

23 augusti

Källa

Arbetsgivarens hemsida

Taggar för det här jobbet

Linux

Liknande jobb

IT Support Analyst

Abound•London

About Abound We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation. And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch. Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us. About the Role We are looking for a capable and ambitious IT Support Analyst to join our growing technology team in a Microsoft cloud-first environment. This is a junior-to-mid level role suited to someone who has a strong interest in IT support foundations and wants to develop deeper skills in modern workplace technologies, endpoint management, identity administration, and Microsoft 365. You do not need to be an expert in every area from day one. We are looking for someone with the right technical aptitude, attitude, and problem-solving approach. You may already have hands-on experience with tools such as Microsoft Intune, Entra ID, Microsoft 365, macOS support, JAMF, UniFi, or Teams Rooms, or you may have supported some of these technologies and want to grow into broader ownership over time. You will work closely with the IT Manager and gain exposure to a modern stack including Microsoft Intune, Entra ID, Microsoft 365, Logitech meeting room technology, and UniFi networking. The role will involve day-to-day support, but also structured involvement in device management, access controls, compliance, documentation, and IT improvement projects. This is a great opportunity for someone early in their IT career who wants to move beyond basic helpdesk support and develop into a strong modern workplace, endpoint, or IT operations specialist. What you'll be doing: * Support and administer Microsoft Intune across Windows 11, iOS, and Android devices, including BYOD enrolment and compliance enforcement. * Assist in maintaining device compliance policies, configuration profiles, update rings, and application deployments. * Support Windows Autopilot provisioning and endpoint lifecycle processes. * Administer Microsoft Entra ID including user lifecycle management, group management, and RBAC. * Support the configuration and ongoing maintenance of Conditional Access policies and MFA controls. * Assist with Privileged Identity Management (PIM) role assignments and access reviews. * Troubleshoot Exchange Online mail flow, Microsoft Teams, and Teams Rooms issues. * Provide advanced troubleshooting across Windows 11, macOS, iOS, and Android devices in both corporate-managed and BYOD models. * Maintain accurate asset records, user records, and system documentation. * Contribute to ongoing improvements in device management and access controls. Who you are: * Hands-on experience supporting Microsoft Intune in a production environment (Windows, macOS, iOS, Android). * Good understanding of Microsoft Entra ID including user management, groups, RBAC, and Conditional Access. * Solid understanding of device compliance and MDM principles in a BYOD environment. * Strong Windows 11 troubleshooting skills and working knowledge of macOS. * Experience supporting iOS and Android device enrolment and policy enforcement. * Good understanding of networking fundamentals (IP addressing, DNS, VPN, firewall concepts). * Experience implementing MFA and access control policies. * Ability to troubleshoot identity, device, and Microsoft 365-related issues independently. * Strong communication skills and a structured, methodical approach to support. * PowerShell scripting for automation or reporting. * Experience in a fintech or regulated environment. * Experience with UniFi networking stack. * Familiarity with macOS. * College/University qualification in IT, Computer Science, or related field (preferred but not essential). * Relevant certifications desirable (e.g. CompTIA A+, Microsoft Certified Fundamentals, MD-100, AZ-900). What we offer * Everyone owns a piece of the company - equity * Hybrid with 3 days a week in the office * 25 days’ holiday a year, plus 8 bank holidays * 2 paid volunteering days per year * One month paid sabbatical after 4 years * Employee loan * Free gym membership * Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering

Sista ansökan: 16 aug.Publicerad: 18 maj

AIGo

IT Support Analyst

Trainline•London

About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline 🚄 Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Introducing the Workplace Technology team at Trainline 👋 Our Workplace Technology team owns and manages the corporate technology stack of business and workplace solutions, driving innovative, cost efficient, future ways of working. The Tech Support team is a critical part of the Workplace Technology team, ensuring Tier 2 support services are delivered effectively and efficiently within a culture of continual service improvement, aligned to Trainline values. The team is principally responsible for end user computing across a MacOS estate, under central management using JAMF Pro, and a Microsoft Windows estate integrated with Azure Active Directory and Microsoft Windows Servers. This is a highly visible team, also providing dedicated AV/VC support for meeting rooms and internal events - ensuring high availability, instilling trust, and enabling a seamless experience to Executive level presenters. As an IT Support Analyst at Trainline, you will be responsible for... 🚝 * Ticket lifecycle management through active dashboard monitoring, workload management and reporting * Proactive Incident resolution within SLA, working closely with Tier 3 teams for technical direction and escalation management * Proactive troubleshooting, diagnostics and root cause analysis * Progression of Service Requests with a focus on customer service * End-user initial engagement through our ITSM ticketing platform, collaboration apps and onsite Tech Bar. You’re the face of Workplace Technology for our internal Trainliners! * IT Asset Management - inventory control leveraging supporting toolsets, h/w refresh in line with policy, secure disposal compliance, CSIP discipline to mature lifecycle management * Seamless on/off-boarding for joiners & leavers: laptop builds, IT inductions, IAM compliance, deprovisioning and timely asset retrieval, driving process efficiencies in collaboration with the People & Workplace stakeholders * Meeting room AV/VC support, leveraging remote administration tools to maintain ongoing health of media services solutions – regular checks, updates and performance analytics * In-person and remote technical support for internal events * Implementation of and adherence to security standards in line with ISO standards * Establishing and actively maintaining strong relationships across the wider team, key stakeholders and our Trainline community * Contribution to and maintenance of knowledge management * Promoting teamwork and knowledge sharing * Optimising process efficiency through proposed use of automation, AI & ML * Contribution to audit and compliance reviews (PCI. Internal) Our Tech Stack requires solid experience of 🔑 * Windows 11 and Apple ecosystem in an enterprise environment (+ working knowledge of Android & Linux) * Mobile Device Management systems, strategies, deployments (JAMF & Intune) * SaaS applications including M365, Slack and Atlassian products * SaaS based solutions and Cloud migration strategies * Active Directory & Azure Active Directory * PCI-DSS, ISO 20071 & IT Governance * Networks, TCP/IP, DNS, DHCP, including LAN, WAN and wireless networks * Basic understanding of Windows Command Line/PowerShell & Apple Scripting/BASH * Security tools and best practices * Runbook implementation and development of technical documentation * ITSM ticketing toolsets, lifecycle ticket management & associated reporting * Video Conferencing solutions and associated hardware / software * Modern workplace solutions such as Autopilot, InTune and MFA * Platform integrations, SSO/SAML * Cloud printing solutions Desirable certifications: * Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) * Apple certifications for MacOS such as ACSP (ACTC), JAMF 100 * CompTIA A+ We'd love to hear from you if you... 🔍 * have a dynamic and proactive approach to IT Support * exhibit exceptional customer service with a focus on Employee Experience * resolve issues efficiently, prioritising business continuity * work autonomously and confidently to agreed practices and procedures * are happy to work onsite as determined by business need and priority * demonstrate business acumen resulting in the ability to identify priorities and act accordingly If you love working in IT, are comfortable working with all levels of the organisation and are highly self-motivated, this could be the role for you! Please note: This role will require 5 days in the office The interview process 🚉 1. Recruiter Call 2. Competency based interview with 2x Engineers (45 mins) 3. Panel interview with key Workplace Technology stakeholders (30 mins) More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: * 💭 Think Big - We're building the future of rail * ✔️ Own It - We focus on every customer, partner and journey * 🤝 Travel Together - We're one team * ♻️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!

Sista ansökan: 16 aug.Publicerad: 13 juli

AzureLinuxAI

Senior TechOps Generalist

Octopus Energy•London

Seen this advert before? That is because we are continuing to grow! We are very excited to be growing our small and efficient TechOps team at Octopus. We aren't looking for standard IT support - we are looking for an ambitious, deeply knowledgeable and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way. You will be a key partner in defining what TechOps is at Octopus. We will be continuing to shape this team to provide world class support to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change. We don't just "fix" things - we automate them out of existence. For us, a Generalist isn’t about knowing a little of everything, it’s a multi-disciplinary role for someone who’s deeply experienced in many facets of Enterprise IT. Think multi-domain specialist - not Jack of all trades. What is TechOps? A more modern, more lean version of a traditional Enterprise IT team with around one of us for every 1000 people at Octopus. We cover everything from what most people would call “1st line support” all the way up to high-level strategic planning, and everything in between. We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company and keeping plates spinning. We have a cloud-first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on-prem AD here! Roles that you might currently be in: Systems engineer, DevOps, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager.

Sista ansökan: 23 aug.Publicerad: 27 okt.