Customer Excellence Manager - Italian speaking

At Bim.com, we connect the people who build with the products they build with. Are you ready to join this exciting journey as our

newest Customer Excellence Manager?

Together with us, you will make a difference – both for our customers and the planet. We offer you the unique opportunity to be

part of a small team within a global company of 100+ employees. Within the global Customer Excellence team we enjoy working

closely together, sharing knowledge and supporting each other in a fast-paced, customer-driven environment. As our new Customer

Excellence Manager, you will work hands-on with our customers to support their success on our platform through strong

relationships, practical guidance, and close collaboration with internal teams.

• Act as an advisor for the BIMobject platform, managing customer expectations, experience and value realisation as well as drive

adoption and optimal use of the platform’s tools through guidance, insights and follow ups

• Contribute to building scalable, repeatable ways of working and customer plays that enable us to support customers efficiently

at scale

• Have a customer-centric mindset, a positive can-do attitude, and enjoy daily interaction with customers while taking ownership

of their journey

This position is located in Malmö and offers a hybrid work model. We love the mix between meeting at the office, and having the

possibility to explore what works best for you.

We know that applying for a job can be intimidating and that applicants rarely meet (or feel that they meet) every single

criterion. So, if this role looks like a great next step for you, please apply even if you can’t “check every box.”

• The core: A startup mentality within a stable global company, but small enough for everyone to have voice in shaping our

company’s future. We live by our values: Raise it, Do it, Together.

• Flexibility: A genuine hybrid model. This role is stationed in Malmö, and we love the office energy, but sometimes the home

office fits better.

Why Bim.com? The building industry is a vital part of our society, but it needs to become smarter and greener. That’s where we

come in. Connecting the people who build and the products they build with. Enabling Property Owners, Designers, Contractors,

Distributors, and Manufacturers to meet the industry’s challenges. Together with us, you will make a difference – both for our

customers and the planet.