Customer Service Manager Scandinavia - Kiilto

At Kiilto, Customer Service plays an important role in creating a smooth and reliable customer experience. We are now looking for

an experienced Customer Service or Supply Chain professional who enjoys working close to the daily business, leading the

Scandinavian Customer Service team and helping improve common ways of working across the region.

In this role, you will lead Customer Service operations for the Scandinavian region, covering Kiilto’s markets in Denmark, Norway

and Sweden. You will work closely with a small, experienced team and support high-quality service throughout the order-to-cash

process.

The position combines coordination, daily operational work and continuous improvement. You will help set priorities, follow up on

KPIs and support the team in meeting agreed service levels. You will also be involved in improving processes, systems and ways of

working.

You will be part of an international Logistics and Warehousing team and collaborate with colleagues in Logistics, Supply Chain,

Finance and the Business Areas. The role is focused on the Scandinavian region, while also contributing to selected regional and

global improvement initiatives where relevant.

• Ensure effective day-to-day Customer Service operations, including sales order management, claims handling and customer

requests.

• Collaborate closely with Logistics, Warehousing, other parts of the supply chain function, Finance and Business Area teams to

strengthen the overall order-to-cash process.

• Relevant academic degree in Supply Chain Management, Engineering, Business Administration, or a related field, higher vocational

education (KY/YH), or equivalent experience

At Kiilto, you will be part of a growing international family-owned company with a long-term perspective, an open culture and a

strong team spirit. We value collaboration, continuous learning and opportunities to develop together with the company. Employees

are encouraged to contribute ideas, take initiative and grow through Kiilto’s innovation and training programs.

The role is based in Malmö, Sweden and requires regular collaboration across the Nordic region, including some travel within the

Kiilto countries, mainly within the Nordics.

If this opportunity sounds right for you, we look forward to hearing from you.

We are partnering with Gruffman Recruitment & Consulting in this recruitment process. We encourage you to apply as soon as

possible as we apply ongoing selection. Latest day for applying is October 22. For questions about the role, contact Ulrika

Gruffman at ulrika@gruffman.nu.

Kiilto is a family-owned company based in Finland with over a hundred-year history. Kiilto develops, produces, and markets

chemical industry solutions in the fields of construction, industrial adhesives, professional hygiene, and consumer goods.

Kiilto’s operations span 9 countries and employs nearly 700 people in total. In 2025, the group's net sales amounted to 217 M€.