SYNOPSIS: The Senior Application Engineer (AE) serves as a product-focused technical expert and strategic partner to customers,
Sales, and Product Management, driving adoption and revenue growth for Phoenix Contact’s Industrial Ethernet portfolio. Leveraging
deep product and application expertise, this role identifies, develops, and converts sales opportunities into high-value,
product-aligned solutions, influencing specification decisions and delivering measurable business outcomes. The Senior AE leads
complex customer engagements centered on the application, positioning, and integration of Industrial Ethernet products, including
network system architecture design, solution development, and advanced troubleshooting. This role is primarily focused on
pre-sales engineering of customer network solutions, delivering product-centric training on network technologies and industry
applications, and providing Level 3/4 technical support across the networking portfolio managed by the U.S. organization.
Additionally, this position plays a critical role in advancing Phoenix Contact’s industrial networking and critical infrastructure
product strategy by enabling internal and external stakeholders—including sales teams, channel partners, and customers—while
supporting the broader ecosystem of aligned technologies (e.g., cloud platforms, software solutions, and integration partners).
Operating with a high degree of independence, the Senior AE also serves as the voice of the customer, providing actionable market
and application insights to Product Management to help shape product roadmap decisions, portfolio positioning, and go-to-market
strategies. COMPETENCY PROFILE: • Global Competencies: Collaborate; Deliver Results; Develop Yourself; Drive Customer Value;
Improve and Innovate; Take Ownership RESPONSIBILITES: • Lead complex, product-centric technical engagements with customers,
including Industrial Ethernet network architecture design, product configuration, cybersecurity integration, and advanced
troubleshooting aligned to portfolio capabilities • Serve as a subject matter expert for the Industrial Ethernet product
portfolio, providing strategic consultation on protocols, automation networking solutions, and OT cybersecurity positioning •
Partner with Sales to identify, qualify, and advance strategic opportunities, ensuring alignment between customer needs and
product portfolio value propositions • Influence customer specifications and drive product adoption, positioning Phoenix Contact
solutions as the preferred standard within customer applications • Act as the voice of the customer, translating application
needs, market trends, and competitive insights into actionable feedback for Product Management to influence roadmap and portfolio
strategy • Enable internal and external stakeholders through product-focused training and mentorship, strengthening technical
expertise across sales teams, partners, and customers • Maintain accurate CRM reporting and support data-driven business
development, providing visibility into product performance, opportunity pipelines, and market activity • Evaluate and validate
product integrations within the Industrial Ethernet ecosystem, including technologies such as network monitoring, IDS/IPS,
next-generation firewalls, log collection, and SCADA systems to enhance solution capabilities • Provide Level 3 and Level 4
support for Industrial Ethernet products and network-related applications, ensuring high-quality resolution of complex technical
issues • Represent the Industrial Ethernet portfolio at industry events, customer engagements, and global initiatives, supporting
market development, product launches, and strategic growth initiatives • Other duties as assigned QUALIFICATIONS: • Bachelor’s
degree in Engineering or related field • 7+ years of experience in application engineering, industrial automation networking, or
network engineering • Advanced knowledge of Industrial Ethernet (and the Electric Power Industry is a bonus) • Expertise in
network architecture, network audits, network, and security design • A working knowledge of IEC/ISA 62443 standard • An
understanding of IEC 61850 and the concept of digital substations is a plus. • Certifications such as CCIE, CCNA, CCNP, GSEC,
GICSP, GRID, CISSP, Network+, Security+, or ISA is desirable • Strong communication and presentation skills • Willingness to
travel up to 30% • Proven track record of problem solving by analyzing situation and providing recommended path forward •
Demonstrates a willingness to collaborate with others, build relationships, and involve others in decision making. • Demonstrates
the ability to deliver results by solving or supporting others in solving problems, prioritizing tasks, and/or resources, and
focusing on outcomes. • Demonstrates self-awareness and the willingness to learn and grow, accept changes, and effectively adapt
to changing work demands. • Demonstrates the ability to drive customer value through knowledge of the business, putting effort
into identifying customer needs, and delivering work to maximize the value for customers. • Demonstrates a willingness to promote
the value of improvement and innovation by staying ahead of trends, creating ideas and opportunities, and generating speed. •
Demonstrates a willingness to take ownership by making decisions, taking responsibility, and driving things forward. ESSENTIAL JOB
FUNCTIONS: • Must be able to travel via airplane. • Must be able to receive a passport and be able to travel overseas. • Must have
a valid driver’s license and be able to operate an automobile for up to six hours at a time. • Must be able to lift a minimum of
50 lbs. (sample, demos, literature) • Must be able to travel overnight up to 30% • Comply with company dress code guidelines. •
Regular and on-time attendance • If local to Harrisburg, PA the hybrid position requires at least three days in the office