We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana
- the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer
Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the
'Hauler-Life'?
Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm or 11am
- 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $20/hr with significant
growth opportunities based on performance. You can boost your earnings within a short timeframe:
- Pay
Range: $20-$22 hourly
- Starting Pay: $20/hr
- At 3 Months:
$20.50/hr
- At 6 Months: $21/hr
In your first year, you can progress from $20/hr to
$22/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this
program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.
And that's not all!
Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even
greater earnings.
Benefits + Perks:
We continually invest in our team
members’ success because when our team members grow, we grow. Here is how we invest in you:
- Compensation:
Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
- Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and
stellar performance won't go unnoticed.
- Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision
benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet
care savings program to keep your furry friends healthy and happy.
- Time Off & Work-Life Balance: Generous paid time
off (13 days for the first year, increases to 20 days thereafter)
- Education Support: We support you depending
on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement.
And if you already have your bachelors degree we have a student loan repayment program!
- Equity: Carvana Shares is
something that we grant to our team members on an annual basis where you get to be an ‘owner’ in the company. We also offer an
Employee Stock Purchase Plan discount!
- Professional Development: Extensive internal growth and professional development
opportunities
- And more!
About the Role:
We're looking for enthusiastic,
energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
- Deliver vehicles
straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler
and you will receive ample training)
- Frequently load/unload vehicles onto the hauler (this part does require getting
physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
- Complete customer
paperwork and include thorough notes in our customer tracking system
- Consistently drive safe and maintain a clean driving
record in accordance with Carvana's CMV Driver Qualification policy.
- Candidates must have (or be able to obtain) a
Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve
satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements.
- Candidates must be able to satisfy
state-specific requirements related to access DMV/title and registration systems.
- Illinois, Michigan, Louisiana, and
Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment
(process sponsored by Carvana).
- California employees must obtain a Vehicle Verifier license within the first 90 days of
employment (Process sponsored by Carvana).
- Nevada, Tennessee, and Virginia employees must apply for a Salesperson license
within the first two weeks of employment (process sponsored by Carvana). Obtaining this license is a condition of employment;
failure to secure it may impact continued employment in this role.
General qualifications and
requirements
- Ability to perform physically demanding tasks like detailing vehicles and loading/unloading
vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets
may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).
- Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
- Must be able to read,
write, speak and understand English
- Requires high and low levels of movement with the ability to reach with arms, twist,
kneel, crouch, climb, balance, and squat
- Requires the grasping, carrying, lifting, pushing, and pulling of items of
50lbs.
- Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted
to enable individuals with disabilities to perform the essential functions
Legal stuff
This job
description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the
employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to
race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or
physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana
also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants
must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21
years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.”