Junior Customer Care Representative

TheFork

Join our Movement and Champion Restaurant Culture! 💚   At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready. 👉 Discover life at TheFork This position offers a gross TTC annual salary range of 50 000€ and 61000€, in line with the collective bargaining agreement and the company compensation philosophy. The final offer will reflect the candidate’s experience, qualifications and the specific responsibilities of the role.   What you will do : You will be an essential part of developing features and building the eco-system of integrations for our restaurants to help them get the most out of our software. You will be directly in touch with stakeholders to receive feedback and see first hand how your work is impacting the business and impacting users. In your daily duties you will:   * Design, develop and ship features and integrations for our Restaurant software TheForkManager. * Participate in the team’s cycle planning alongside the engineering manager, designers and product manager. * Carry out in depth technical analysis for future developments and / or technical investigations. * Participate in tech RUNs including bug fixing, maintenance and tech debt management to keep the code in great shape. * Share knowledge and mentor more junior engineers when possible. * Participate in the team’s technical design decision making and propose new technologies. * Give feedback and reflect with the team in retrospectives on what is going well and what needs to improve. * Participate in Restaurant interviews and occasional visits to experience how the product is being used in real-time. * Participate in internal engineering communities and guilds depending on your interests and passions. Who you are : We love to work with passionate engineers that are curious about the product and business impact as much as the technical aspects of the job. You Must Meet These Critical Qualifications : * You are passionate about software development, from initial discovery to gathering user feedback. * You have 4-6 years of experience as a software engineer, preferably full stack. * You are an excellent analytical thinker and a problem solver at heart. * Excellent hands-on experience with NodeJs and React Native. * Good experience in TypeScript, Datadog, RabbitMQ, postgreSQL, REST APIs and Auth0. * Good understanding of the concepts of micro-services, queues and async workers. * You are up to date and already have good experience working with AI coding agents and are open to working with the new technologies / devtools. * You are a team player that supports their teammates and is comfortable building with transparency. * You have a good understanding of product development, product discovery principles and are curious about the business side of engineering. * You are fluent in English and can clearly communicate your ideas and design choices. * You are comfortable working in a diverse international environment.   You Can Impress With These Additions : * Good experience with AWS as a cloud platform. * You worked on integration projects or scalable AI wrappers. * You have experience working on BtoB products and / or partner APIs. * You have some customer facing experience. * You have good experience in PHP. WHAT WE OFFER YOU  😄 An awesome team  🏠 A permanent contract  ⚖️Flexible working environment (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely) 💸 Competitive fixed salary and bonus  🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)   🌎 International teams and a multicultural environment spanning 11 offices across Europe 🤝 Highly inclusive working environment  🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc  🎓 Continuous learning and development programs 😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey 🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid) 🏥Health insurance  👩‍🦽 Life & Disability Insurance at no cost to the employee 💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure  🍴 Amazing offices with dining, coffee points and leisure area     🎤 Team building events All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone  regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law  has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly. #LI-FF1

Sibill

Chi siamo Stiamo ridisegnando il sistema operativo finanziario per PMI e commercialisti. Oggi aziende e studi lavorano con strumenti frammentati e inefficienti. Noi siamo qui per cambiarlo: uniamo fatturazione, pagamenti, tesoreria e contabilità in un’unica piattaforma moderna, restituendo tempo e creando valore reale. Siamo ambiziosi, pragmatici ed efficienti. Costruiamo velocemente e puntiamo sempre al massimo. Siamo una realtà in forte crescita, supportata da alcuni dei migliori investitori internazionali — tra cui Keen Venture Partners (Fiscozen), Founders (Pleo), Exor Ventures (Qonto, Alan), Notion Capital e Creandum (Klarna, Spotify). Questo è solo l’inizio. Se vuoi costruire qualcosa che può cambiare il modo in cui lavora il 90% delle aziende in Italia, questo è il posto giusto. Cos'è Incorporation? Incorporation è il servizio di Sibill che supporta la costituzione e gestione di nuove società: un'offerta integrata che include commercialista partner, notaio e software per la fatturazione. Il ruolo Stiamo cercando un/una Junior Customer Success da inserire nel team Incorporation. Prenderai in carico il cliente subito dopo la firma del preventivo con il team commerciale e lo accompagnerai fino a diventare una società (o P.IVA) pienamente operativa. Sarai il punto di riferimento del cliente in questa fase delicata: il tuo lavoro è fatto di organizzazione, follow-up puntuali e coordinamento tra più parti — cliente, commercialista partner e notaio — per non far perdere nemmeno un passaggio lungo il percorso.   Cosa farai 1. Organizzare la consulenza pre-costituzione: fisserai la videochiamata tra il cliente e il commercialista partner, assicurandoti che tutto sia pronto prima dell'incontro 2. Gestire l'appuntamento notarile: coordinerai la data con il notaio e curerai la raccolta di tutta la documentazione necessaria per l'atto 3. Coordinare i passaggi post-atto: dall'apertura della P.IVA all'apertura del conto corrente, fino all'onboarding sulla piattaforma Sibill 4. Tenere il cliente aggiornato: ogni fase ha le sue tempistiche — il tuo lavoro è che vengano rispettate e che il cliente sappia sempre dove si trova nel percorso 5. Migliorare i processi: segnalare i colli di bottiglia al team in modo proattivo, contribuendo a migliorare il workflow nel tempo.   Sei la persona giusta se Prima di continuare a leggere, se il tuo profilo non corrisponde al 100% a quello descritto, ma riconosci in queste attività le tue capacità e quello che stai cercando, prosegui lo stesso!   1. Hai ottime doti organizzative e riesci a gestire più pratiche in parallelo senza perdere di vista i dettagli 2. Comunichi in modo chiaro e puntuale, sia con i clienti che con i partner esterni — commercialisti e notai compresi 3. Sei precisa/o nella gestione documentale e nel rispetto delle scadenze 4. Hai esperienza di almeno 1 anno (anche in stage) in ruoli di coordinamento, customer service o back-office   Cosa offriamo * €26'850 RAL * Ticket restaurant (8€/giorno) * Lavoro ibrido (basato a Milano) * Budget welfare In Sibill si lavora tanto, ma con impatto reale. E sì — le persone qui tendono ad essere felici. Non è scontato.   Cultura aziendale * Un team smart, motivato e collaborativo * Tanta autonomia, visibilità e crescita personale rapida * Un prodotto che fa davvero la differenza   Processo di selezione 1. Colloquio con Lucia, del People Team (15') 2. Colloquio con Andrea Silva, Manager (45') 3. Colloquio con Mattia, CEO (30') 4. Offerta BY APPLYING, YOU CONSENT TO SIBILL’S PROCESSING OF YOUR PERSONAL DATA FOR RECRUITMENT AND HIRING PURPOSES, IN ACCORDANCE WITH OUR PRIVACY POLICY AVAILABLE AT: HTTPS://SIBILL.COM/TRATTAMENTO-DEI-DATI/

Satispay

Senior Backend Software Engineer - Consumer Growth About us Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn’t stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives. By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need. You'll be joining the Consumer Growth team. We own the systems that power the end-to-end consumer experience on Satispay - from the moment someone signs up to the day they leave. Our mandate is growth: maximising the number of consumers joining the platform and driving engagement through a continuously enhanced, user-friendly experience. We aim to keep customer satisfaction high by ensuring users can find answers to their questions quickly and effortlessly. What you’ll be doing As a Senior Backend Software Engineer in the Consumer Growth Team, you’ll play a critical role in shaping the technical direction of the team. This is an individual contributor (IC) role - you'll lead through technical excellence and influence, not through direct reports or people management. You will be responsible for the technical quality and delivery of complex systems, collaborating closely with other teams. Here’s what your day-to-day will look like: * Build and ship. You will design, implement, and operate services that power the Satispay consumer experience - from payment flows and identity verification to loyalty and engagement features. You'll work across the full lifecycle: from API design and data modelling to production rollouts and on-call ownership. * Cross-team technical leadership. You will drive technical analysis for projects that cut across multiple teams, lead design discussions, and produce documentation that gives stakeholders and other teams a clear, reviewable picture of every design before build begins. * Foster engineering excellence. You will raise the quality bar across mobile and backend development: rigorous testing strategies, safe progressive rollouts, and proactive elimination of technical debt in a codebase that ships 2M+ daily payments. You'll champion simplicity and maintainability in services that other pods depend on. * Mentor and develop. You will provide technical guidance to junior and mid-level engineers in the Consumer Growth teams, helping them navigate cross-service dependencies, adopt sound event-driven patterns, and build a shared instinct for operational excellence. Expect challenges, collaboration, and the freedom to bring your ideas to life. Our tech stack includes (but it’s not limited to) PostgreSQL, Java, Spring Boot. We rely on AWS for our infrastructure, with microservices deployed on EC2/ECS, S3 for storage, AWS Lambda for serverless functions, and Kinesis and ElasticSearch for log streaming. You'll take ownership of your work from start to finish. Who we’re looking for We need a proven problem-solver who takes initiative, excels in cross-team collaboration, and is a technical quality champion. Does it sound like you? * Extensive experience: You have at least 5 years of related experience in back-end software engineering. You have a proven track record of working with microservices and cloud environments (AWS is a plus) in high-paced, mission-critical contexts. * Technical depth: You possess deep experience with Java and Spring Boot. You have a strong understanding of distributed systems and how to manage external dependencies (like banking protocols) effectively. * AI focus: You’re passionate about or have hands-on experience building GenAI-driven features, such as backend services using LLMs, orchestration frameworks like LangGraph, or AWS cloud services like Amazon Bedrock * Structured communication: You are able to communicate complex technical concepts clearly and convincingly. You excel at coordinating implementations with other teams and building trust with various stakeholders. * Impact mindset: You are focused on delivering software that meets evolving user needs. You are adaptable, avoid analysis paralysis, and "go the extra mile" to optimize systems beyond the initial requirements. * Passion and language skills: You are passionate about FinTech and fluent in English. Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If you're passionate and can make a difference, we truly encourage you to apply. CareAbout: how we support your impact We move fast, and evolution never stops. It’s a fun ride, but it can be challenging. To make sure our people truly thrive, we’re committed to making their lives easier, both in the office and out in the world. That’s why we created CareAbout: * ❤️ Health (Private insurance for you and your family, psychological support with Serenis, mental health workshops) * 💰 Financial resources (Stock Option Plan, Meal vouchers, Relocation support if you’re moving countries) * ⚙️ Growth and development (Professional development programs, Internal mobility, Language courses with Preply) * 🌱 Flexibility (Unlimited PTO, Hybrid working policy*, Flexible working hours) * 👨‍👩‍👧 Family (Enhanced parental leave, Additional leave for child sickness) *We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time. Salary: €51,000 - €66,500 gross per annum This range is set using objective, gender-neutral criteria for the role's core requirements. However, we do not believe in putting a ceiling on talent. The final compensation package is tailored according to your unique experience and expertise. If your skills go beyond the standard profile, apply anyway so we can discuss a package that reflects your true value. Equal opportunity employer At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs! Learn more about us Our values and pillars aren’t just fancy words on a page - they really shape everything we do. Explore them here. #LI-VR1 #LI-Hybrid By submitting this application, I acknowledge that I have read and understood the content of the Privacy Policy