Customer Care Travel Specialist (Care+)

Customer Care Manager (Travel +)

Swile

En tant que Customer Care Manager Travel, tu rejoindras la Direction Customer Experience de Swile pour piloter une équipe dans un environnement où la maîtrise du voyage d’affaires est essentielle. Notre ambition : faire du Travel un avantage concurrentiel. Dans un contexte d’urgence, d’imprévus et d’exigence élevée, tu t’appuies sur ta connaissance fine du business travel pour garantir une expérience client premium et faire progresser durablement nos standards. 📚 Tes missions : Manager et faire grandir ton équipe avec exigence et proximité Garantir un service premium en phase avec les attentes des voyageurs d’affaires (réactivité, personnalisation, fiabilité) Piloter la performance en intégrant les contraintes du secteur (transport, hôtellerie, incidents) Rester proche de l’opérationnel pour gérer les cas complexes et comprendre les irritants Structurer et améliorer les process en tenant compte des réalités du travel 💛 Ton profil : Expérience réussie en management d'équipe service clients ou support, idéalement dans l'industrie du voyage d'affaires Excellente maîtrise des codes et enjeux du voyage d’affaires Forte culture du service premium et de l’excellence opérationnelle Manager terrain, proactif.ve, avec un vrai sens des priorités Capacité à évoluer dans un environnement exigeant et en constante adaptation  La maîtrise d'un GDS (Amadeus) est un vrai plus   🤝 Notre process de recrutement se compose de 4 étapes, qui ont toutes un objectif distinct :  Agathe (recruteuse) : 45' pour présenter ton parcours et tes motivations,  Kévin (ton futur N+1) : 45' pour se faire connaissance et appréhender nos ambitions à court, moyen et long terme,  Restitution d'un Business Case avec Kévin & Claire (ton homologue)  Echange avec un Sponsor Business

💝 Customer Care Specialist 🇫🇷🇬🇧🇪🇸

Staycation

🍿 ABOUT STAYCATION For most people, hotels are places you only visit when you travel. But we see something different. Behind their doors, hotels hide some of the most extraordinary spaces cities have to offer: breathtaking rooftops with skyline views, world-class spas and pools, bars and restaurants led by visionary chefs, interiors that spark the imagination, and beds so perfect you never want to leave them. Yet, most of these spaces remain invisible to the people who live just a few streets away. Staycation was born from a simple belief: the most inspiring places in your city shouldn’t be reserved for tourists. They should be part of your everyday life, an alternative to a dinner-date at a restaurant, a spontaneous midweek escape, or a unique way to celebrate a special moment. Our mission is to transform hotels into a new form of urban entertainment. Places people turn to when they want to feel, connect or recharge. Whether it’s 24 hours, 48 hours, or just a few hours, we’re reinventing the way people experience the cities they call home. Today, Staycation means: * 🌍 4 million users in France, Belgium and Switzerland (soon in the UK and Spain) * 🏨 2,000+ partner hotels among the best 4★, 5★ and iconic palaces * ⭐️ 9.3/10 average rating for our experiences Joining Staycation means becoming part of a passionate, creative, and ambitious team on a quest to redefine what hospitality and city life can be. ✨ THE ROLE You’ll be the person who makes sure every user has the best possible Staycation experience. Your mission is to combine empathy, rigor, and a strong sense of service to ensure that every user feels supported from start to finish. As Staycation continues to grow beyond France, we’re also looking for someone who can support our international ambitions over time. The role will initially remain mostly focused on our French-speaking users, but strong English and Spanish skills will be important as our London and Barcelona markets develop. 📍 KEY RESPONSIBILITIES You’ll be in direct contact with our users and play a key role in the team: * Interact daily with our users in France and, increasingly over time, support users across our international markets including the UK, Spain, Switzerland, Netherlands and Belgium. * Respond to all user requests and help them prepare their Staycation in the best possible way. * Collaborate seamlessly with our partner hotels and our internal sales teams to deliver exceptional experiences. * Follow up proactively with users after any incident, and turn detractors into ambassadors. * Represent our users’ voice internally to continuously improve our offers. * Help us build and refine high-quality processes and organization. 🌍 LOCATION This position is based in Paris, 20th district, with a hybrid work setup (up to 2 days remote per week). 🚀 WHY JOIN US? * A small, tight-knit team where your work has direct and visible impact on users, on hotels, and on the product. * A role at the heart of Staycation: you'll be the eyes and ears of the company. * No two days are the same: the problems are recurring, but the people behind them never are. * Real responsibilities from day one: short decision cycles and genuine freedom to act. * A chance to help shape the future of our Care team as we scale. 🎯 YOU’RE THE IDEAL CANDIDATE IF YOU HAVE: MUST-HAVES * At least one year of experience in B2C customer engagement or customer care. * Native-level written and spoken communication skills in French. * Strong written and spoken communication skills in English and Spanish. You don’t need to use all three languages equally from day one, but you should be comfortable supporting users in each of them as our international activity grows. * Genuinely empathetic: you enjoy helping people and take real satisfaction in delivering great experiences. * Positive, calm and solution-oriented, even under pressure or in high-volume situations. * Organized, detail-driven and reliable: you're very thorough, and every detail and request gets the attention it deserves. * Comfortable picking up the phone to unblock a situation. * A surprising passion for reporting and data NICE TO HAVE * Experience with Zendesk or a similar support tool. ⚙️ HIRING PROCESS * 👋 Recruiter interview with Mathieu (Talent Acquisition Manager) - 30-45 min * 🤝 Manager interview with Valentine (Customer Care & Merchandising Lead) and Zacharie (Account Management & Care Lead) - 60 min * ⚙️ Technical interview with Valentine and Julie (Customer Care Specialist) - 60 min * 🤞 Final meetings with the Leadership team (60 min) and 2-3 members of the Supply team (30 min)

Employment Specialist

Unknown Employer

Description Position at Clarvida - California Job Title:  Employment Specialist Location:  Pico Rivera, California Employment Type: Full-time Salary: $23.00–$24.00 per hour Date Posted: 07-16-2026 About the Role The Employment Specialist acts as the liaison between clients and employers/representatives within the Adult Oasis program. This role supports Adults by providing employment support services that promote recovery, independence, and long-term success. The Employment Specialist delivers job readiness training, coordinates vocational and educational opportunities, and ensures ongoing follow-up to support successful placement and sustained outcomes. Responsibilities Develop and maintain job bank records Assess clients for employment placement opportunities Refer clients to applicable community and vocational resources Provide one-on-one employment support Maintain accurate client records and provide follow-up contact to ensure successful placement Deliver job readiness training to clients Act as liaison between clients and employers/representatives Provide the best customer care possible Identify and build upon the strengths of consumers, coworkers, and the communities served Support consumers’ steps toward Recovery Wellness Create an organizational culture that respects and celebrates diversity Value ongoing learning to better serve consumers and establish industry leadership Research and utilize industry best practices and analyze services to ensure optimal outcomes Perform other duties as assigned to support the program and company Required Qualifications Bachelor’s degree from an accredited university and a minimum of two years’ experience in job coaching, job development, or educational services; OR five (5) or more years’ experience in job coaching, job development, or educational services Valid driver’s license and proof of automobile insurance Knowledge and experience with job and educational/vocational coordination for transitional age youth Excellent organizational, interpersonal, computer, and communication skills Ability to stand, walk, and sit frequently throughout the workday Ability to occasionally lift and/or move up to 25 pounds Compensation & Benefits Full-time Employees: Paid vacation days that increase with tenure Separate sick leave that rolls over each year Up to 10 paid holidays* Medical, dental, and vision insurance benefit plan options DailyPay – access your daily earnings without waiting for payday* Training, development, and continuing education credits for licensure requirements All Employees: 401(k) Free licensure supervision Employee Assistance Program (EAP) Pet insurance Perks @ Clarvida – national discounts on shopping, travel, Verizon, and entertainment Mileage reimbursement* Company cellphone (*Benefits may vary based on position, state, or county) How to Apply If you are passionate about supporting youth in their recovery journey and providing education and employment guidance, click “Apply Now” to join Clarvida as an Employment Specialist. About Clarvida Clarvida is committed to delivering exceptional value and recovery-focused, quality behavioral health care. With over 30 outpatient behavioral health locations throughout California, Clarvida provides cutting-edge mental health and substance use community-based services. The organization fosters a supportive learning environment with comprehensive onboarding, ongoing training, and a strong commitment to evidence-based and promising practices. Learn more: http://www.clarvida.com/mission-vision-and-values/ See other opportunities: https://www.clarvida.com/working-at-clarvida Equal Opportunity Employer Clarvida is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic. Fraud Alert Clarvida never charges fees to apply. Official communication regarding job opportunities will only come from authorized @clarvida.com email addresses, [email protected] , or verified LinkedIn profiles associated with Clarvida email accounts. Keywords Employment Specialist, Job Coach, Vocational Services, Transitional Age Youth, Behavioral Health, Recovery-Oriented Care, Youth Employment Support, Community Mental Health, Clarvida Careers