Team Lead/Head of Product Design (m/f/d)

Westwing

JOIN OUR TEAM As Customer Care Content & Quality Lead, you will take ownership of defining, improving, and maintaining the standards that enable a premium service experience for our customers. Operating on a global scale, this role is highly impactful in shaping how we deliver consistent, high-quality support across all markets. Our mission is to deliver efficient, empathetic, and solution-oriented support that strengthens customer loyalty and reflects our brand values at every touchpoint. In this role, you will drive content strategy, quality assurance, and continuous improvement initiatives, ensuring consistency and excellence across all customer interactions. You will act as a key partner across teams, aligning on best practices, optimising processes, and ensuring that quality benchmarks and KPIs are met and continuously enhanced. This position is permanent and based in Munich. WHAT YOU'LL DO * Own and continuously evolve global customer care guidelines, content, and quality standards to ensure a consistent, premium service experience across all markets * Leverage AI-driven tools to enhance productivity, streamline workflows, and enable scalable, efficient customer support operations * Transform quality assurance by shifting from sample-based checks to AI-supported, end-to-end quality monitoring and insight generation * Analyse performance data and AI-driven insights to identify gaps and translate them into impactful, data-backed improvement initiatives * Collaborate with Customer Care functions (Operations, Voice of the Customer, Tools) as well as Operations, Finance, and Product teams to ensure alignment and drive joint initiatives * Establish and scale continuous improvement frameworks, ensuring that identified opportunities are systematically implemented and embedded into daily operations YOU COME WITH * Proven experience in leading and developing teams while driving quality improvements, operational excellence, and achieving KPIs in a scalable support environment * Hands-on experience with AI-driven tools and data analytics to enhance productivity and derive actionable insights * Excellent communication and stakeholder management skills, with the ability to translate insights into clear guidelines and initiatives * Strong analytical and problem-solving mindset, paired with a high level of ownership and attention to detail * Highly organised mindset with the ability to prioritise effectively in a fast-paced, global environment * Fluency in German and English, both written and spoken WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: * A high-performance culture built on trust, feedback and collaboration * An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone * A flexible hybrid setup with 3 office days per week - because strong connections and quick collaboration make great ideas happen * Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas * A competitive compensation package including salary, benefits, and equity * 30 days of paid holiday to rest, recharge, and come back ready to create * A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect * Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers * Wellbeing support through mental health resources, sports memberships, and preventive care * Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet * Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl * One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower * Team rituals that celebrate results and togetherness - from Movie Nights and Oktoberfest to Summer & Winter Parties ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity. DEPARTMENT Customer Care

Westwing

JOIN OUR TEAM As a Buyer, you will become part of a high-performing team responsible for planning, developing, and sourcing our Westwing Collection furniture. You will own the end-to-end buying process from identifying and onboarding new suppliers to driving product development, negotiating commercial terms, and managing order placements. Working cross-functionally with our Creative, Quality, Supply Chain Management, and Merchandising teams, you will play a key role in translating concepts into commercially successful products. You will contribute to delivering strong collections while ensuring adherence to our compliance standards and sustainability goals. This position is permanent and located in Munich.  WHAT YOU'LL DO * Own and drive the sourcing strategy for new suppliers * Lead product development initiatives in collaboration with internal stakeholders and external partners  * Negotiate prices, terms, and contracts to optimise margin and value  * Manage order placements, tracking, and procurement processes, and ensure compliance with internal standards and external regulations, including sustainability targets * Collaborate cross-functionally to ensure product quality, timely delivery, and alignment with brand vision  * Leverage AI and automation tools to streamline workflows YOU COME WITH * A Bachelor's degree in Business or another relevant field and 2+ years of experience in Buying * Experience in Buying, Sourcing, or Procurement, ideally within furniture, Home & Living, or e-commerce * Strong commercial mindset with negotiation expertise * Excellent stakeholder management and cross-functional collaboration skills, with a high level of ownership and ability to manage multiple priorities in a fast-paced environment * Passion for design, trends, and product innovation * Fluency in English; German is a plus WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: * A high-performance culture built on trust, feedback and collaboration * An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone * A flexible hybrid setup with 3 office days per week - because strong connections and quick collaboration make great ideas happen * Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas * 30 days of paid holiday to rest, recharge, and come back ready to create * A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect * Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers * Wellbeing support through mental health resources, sports memberships, and preventive care * Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet * Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl * One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower * Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity. DEPARTMENT Buying & Partnerships

Westwing

JOIN OUR TEAM As a Pricing Manager at Westwing, you will take full functional ownership of optimising our pricing strategies and tools across multiple international markets. This high-impact position offers a unique opportunity to drive Westwing’s growth and profitability by shaping commercial approaches, leading cross-functional initiatives, and directly influencing business goals. You will act as a strategic partner across the organisation, using data-driven insights to convince stakeholders and shape decision-making. This position is permanent and based in Munich. WHAT YOU'LL DO * Take end-to-end ownership of Westwing’s international pricing frameworks, ensuring consistent implementation while proactively adapting strategies to reach overarching financial and business goals * Act as the primary bridge between pricing and cross-functional teams (Inventory Management, Marketing, Buying, Finance, Private Label), and successfully pitch, convince, and align stakeholders across the organisation on complex pricing initiatives and commercial strategies * Lead the design, execution, and rigorous evaluation of pricing and discount tests, and translate complex data into clear, commercially viable recommendations that boost competitiveness and profitability * Oversee and streamline day-to-day pricing workflows to increase commercial agility, as well as maintain, improve, and automate advanced pricing tools to ensure high-quality data infrastructure and workflow execution in close collaboration with the Data team * Utilise BI tools, predictive models, and AI-driven insights to monitor pricing effectiveness, refine KPIs, and create engaging data visualisations that tell a compelling business story YOU COME WITH * A Bachelor’s or Master’s degree in a quantitative field (Economics, Business Administration, Statistics, or a comparable field) paired with strong commercial instincts * 3+ years of hands-on experience in e-commerce, retail, or consumer goods, with a proven track record in pricing, commercial strategy, or consulting * Strong analytical tech stack with a portfolio of practical projects  * Demonstrated ability to manage complex projects, navigate organisational dynamics, and win over diverse stakeholders * Sharp business mindset with a pragmatic, "can-do" attitude; you excel at navigating ambiguity and possess the versatility to find creative, structured solutions to problems of all kinds * Fluency in English; German is a plus WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: * A high-performance culture built on trust, feedback and collaboration * An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone * A flexible hybrid setup with 3 office days per week - because strong connections and quick collaboration make great ideas happen * Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas * 30 days of paid holiday to rest, recharge, and come back ready to create * A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect * Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers * Wellbeing support through mental health resources, sports memberships, and preventive care * Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet * Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl * One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower * Team rituals that celebrate results and togetherness - from Movie Nights and Oktoberfest to Summer & Winter Parties ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity. DEPARTMENT Sales & Category Management