Customer Experience Associate

SMCP

SMCP - Sandro, Maje, Claudie Pierlot Full Time Retail Sales Associate at SMCP (Sandro)  Location: Sandro Meatpacking District At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.  Why SMCP:  SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.  To learn more about our global presence and values, visit our website at SMCP Global.  At SMCP, We Style Happiness at Work—Join Our Fashion-Forward Team!  As a Sales Associate, you’ll be at the heart of delivering an exceptional client experience, making every shopping moment memorable. You’ll build strong relationships with customers, curate personalized styling experiences, and bring fashion to life through your passion and expertise. From assisting with wardrobe selections to creating an inviting and inclusive shopping environment, you’ll play a key role in inspiring confidence and self-expression through style.  In this role, you’ll also contribute to the daily operations of the store, ensuring seamless efficiency on the sales floor and behind the scenes. Whether you’re maintaining visual standards, supporting your colleagues, or sharing your deep knowledge of our exclusive collections, your contributions will shape a dynamic and engaging shopping experience.  What You’ll Do:   Client Experience & Styling  * Create a welcoming, elevated shopping experience with expert fashion advice.  * Style clients with personalized wardrobe selections and full-range product recommendations.  Client Relationships & Loyalty  * Build and maintain a client book, fostering long-term relationships.  * Encourage repeat visits through personalized follow-ups and exclusive offers.  Brand Education & Engagement  * Share insights on collections, craftsmanship, and brand heritage.  * Guide clients through their shopping journey, ensuring a meaningful brand connection.  Store Operations & Visual Merchandising  * Support daily operations, including visual merchandising and floor maintenance.  * Ensure stock is replenished and the store remains organized and inviting.  Sales & Team Collaboration  * Drive sales, achieve personal and team goals, and support a thriving workplace culture.  * Work closely with the team to create a motivating, results-oriented environment.  Customer Service & Problem Solving  * Address customer concerns professionally, ensuring satisfaction and long-term loyalty.  * Provide solutions that enhance the overall client experience.  Who You Are:  * 1+ years of customer service or retail experience, preferably in a fashion-forward environment.  * Passionate about styling, fashion, and delivering an exceptional client experience.  * A strong communicator—friendly, engaging, and skilled at building relationships.  * A team player with a positive, solution-oriented mindset.  * Social media savvy (a plus, but not required).  * Adaptable and flexible to thrive in a fast-paced retail setting.  * Flexible availability, including evenings, weekends, and holidays, is required  Join a Career That Fits Your Life:  At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional.  Your talent and dedication are rewarded with competitive base hourly pay, individual commission, and sales incentives. With our 50% shopping discount and seasonal wardrobe offering, you’ll always feel confident in the latest collections—because style starts with you. We also provide a cell phone contribution.  We know that balance and well-being matter. That’s why we provide a voluntary health plan, 401(k), and paid time off, including holiday pay—plus paid parental leave and pet benefits. You’ll also have access to resources like our Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning, providing additional support for family planning and wellness.  Through extensive product knowledge training, industry insights, and the opportunity to participate in our Retail Stylist Program, you’ll refine your expertise, elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you’ll discover a career that’s as fulfilling as it is inspiring.  At SMCP, you’re not just an employee, you’re a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people-first culture, you’ll find a career that’s as rewarding as it is inspiring.    Ready to take your love for fashion to the next level? Apply today and become part of the SMCP Dream Team!      NYC COMPENSATION RANGE $18—$22 USD

SMCP

SMCP - Sandro, Maje, Claudie Pierlot Part Time Retail Sales Associate at SMCP (Sandro)  Location: Sandro Meatpacking District At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.  Why SMCP:  SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.  To learn more about our global presence and values, visit our website at SMCP Global.  At SMCP, We Style Happiness at Work—Join Our Fashion-Forward Team!  As a Sales Associate, you’ll be at the heart of delivering an exceptional client experience, making every shopping moment memorable. You’ll build strong relationships with customers, curate personalized styling experiences, and bring fashion to life through your passion and expertise. From assisting with wardrobe selections to creating an inviting and inclusive shopping environment, you’ll play a key role in inspiring confidence and self-expression through style.  In this role, you’ll also contribute to the daily operations of the store, ensuring seamless efficiency on the sales floor and behind the scenes. Whether you’re maintaining visual standards, supporting your colleagues, or sharing your deep knowledge of our exclusive collections, your contributions will shape a dynamic and engaging shopping experience.  What You’ll Do:   Client Experience & Styling  * Create a welcoming, elevated shopping experience with expert fashion advice.  * Style clients with personalized wardrobe selections and full-range product recommendations.  Client Relationships & Loyalty  * Build and maintain a client book, fostering long-term relationships.  * Encourage repeat visits through personalized follow-ups and exclusive offers.  Brand Education & Engagement  * Share insights on collections, craftsmanship, and brand heritage.  * Guide clients through their shopping journey, ensuring a meaningful brand connection.  Store Operations & Visual Merchandising  * Support daily operations, including visual merchandising and floor maintenance.  * Ensure stock is replenished and the store remains organized and inviting.  Sales & Team Collaboration  * Drive sales, achieve personal and team goals, and support a thriving workplace culture.  * Work closely with the team to create a motivating, results-oriented environment.  Customer Service & Problem Solving  * Address customer concerns professionally, ensuring satisfaction and long-term loyalty.  * Provide solutions that enhance the overall client experience.  Who You Are:  * 1+ years of customer service or retail experience, preferably in a fashion-forward environment.  * Passionate about styling, fashion, and delivering an exceptional client experience.  * A strong communicator—friendly, engaging, and skilled at building relationships.  * A team player with a positive, solution-oriented mindset.  * Social media savvy (a plus, but not required).  * Adaptable and flexible to thrive in a fast-paced retail setting.  * Flexible availability, including evenings, weekends, and holidays, is required  Join a Career That Fits Your Life:  At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional.  Your talent and dedication are rewarded with competitive base hourly pay, individual commission, and sales incentives. With our 50% shopping discount and seasonal wardrobe offering, you’ll always feel confident in the latest collections—because style starts with you. We also provide a cell phone contribution.  We know that balance and well-being matter. That’s why we provide a voluntary health plan, 401(k), and paid time off, including holiday pay—plus paid parental leave and pet benefits. You’ll also have access to resources like our Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning, providing additional support for family planning and wellness.  Through extensive product knowledge training, industry insights, and the opportunity to participate in our Retail Stylist Program, you’ll refine your expertise, elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you’ll discover a career that’s as fulfilling as it is inspiring.  At SMCP, you’re not just an employee, you’re a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people-first culture, you’ll find a career that’s as rewarding as it is inspiring.    Ready to take your love for fashion to the next level? Apply today and become part of the SMCP Dream Team!      NYC COMPENSATION RANGE $18—$22 USD

Outtake

ABOUT OUTTAKE Outtake exists to empower and facilitate trust for a digital-first world. Today, impersonation, fraud, AI-driven scams, and identity abuse spread faster than any security team can respond to. So we built something different: an agentic AI platform that proactively detects, monitors, and takes down impersonators, automating protection in hours, not weeks.   Built by ex-Palantir, ex-CTO/founders, and ex-Notion engineers, Outtake is designed for clarity, autonomy, and velocity. Our goal is ambitious: become the trust layer of the modern internet. And we intend to do it with a lean, dense, exceptionally talented team.   Outtake is backed by top-tier investors and operators who believe in our mission and our model. With strong financial footing and a long runway, we prioritize creating an environment where people can do the best work of their careers. ABOUT YOU Our Deployment team is the connective tissue between Sales, Engineering, and our customers. We make sure pilots run smoothly, product performance is flawless, and customer insights drive the roadmap. The Deployment Associate role is an entry point into that work. You’ll support and learn from our senior Deployment team while building a 360° view of our product, customers, and data. Your job is to keep eyes on every corner of the product, spot trends and anomalies before customers do, and bring structured insights back to the team so we can stay two steps ahead. Over time (think months, not years), you’ll grow into owning smaller accounts and driving more direct customer interactions. But from day one, your impact will come from your ability to notice what others miss, connect dots across data points, and help us deliver excellence through care, attention, and product feedback. WHAT YOU’LL NEED TO BRING * Curiosity and persistence: you dig into “why” until you understand the root cause. * Attention to detail: you notice when something doesn’t look right — and you verify before sounding the alarm. * Eagerness to learn: you want to understand both the technical side of the product and the human side of our customer relationships. * Clear communication: you can write up observations, explain them concisely, and highlight their impact. * Team-first mindset: you’re here to help the team move faster, anticipate needs, and deliver excellence. WHAT YOU'LL ACHIEVE * Shadow and support senior Deployment leads on customer pilots, onboardings, and post-sales care, learning our workflows end to end. * Proactively monitor product performance across channels (TikTok, X, Instagram, Bluesky, YouTube, etc.) to catch issues before customers do. * Run regular product health checks: validate agent decisions, spot anomalies, track pipeline flow, and flag unexpected changes. * Connect dots between what you see in the product, what you hear from customers, and where the engineering team can improve the experience. * Document and share insights in a way that helps the team act quickly — whether it’s a pattern in missed detections or a UI change that would save customers time. * Participate in internal product reviews and triage sessions, learning how deployment feedback shapes engineering priorities. * Think ahead: suggest checks, tests, or improvements that keep us proactive instead of reactive. WHAT SUCCESS LOOKS LIKE * You anticipate and address potential issues early, helping the Deployment team operate smoothly and avoid last-minute disruptions. * You surface insights that influence product decisions or customer outcomes. * You develop a strong working knowledge of our product and deployment process, setting you up to own small accounts after a few months. * Customers indirectly benefit from your work because the product feels polished, reliable, and ahead of their needs. BONUS POINTS * Exposure to SaaS or software products. * Basic SQL or comfort learning lightweight data tools. * Familiarity with social platforms or brand protection workflows. LIFE AT OUTTAKE * Office: For those in NY, we are an in-person team (5 days a week, with flexibility as needed) working out of a stunning waterfront office in Brooklyn. Collaboration, speed, and clarity matter. * Health: 100% company-paid medical, dental, and vision for employees. * Time Away: Flexible PTO. We trust adults to manage energy, not clock time. * Culture & Team: Annual company retreats and regular in-person events. Outtake is an equal opportunity employer. We are committed to building a diverse, inclusive team.