Customer Success Manager (m/w/d) – All Levels

iBanFirst

Experience and relationship management add value to our customers' needs by ensuring their foreign transactions run smoothly. We need you for this. You will be an advisor, problem solver and confidant to our clients, providing them with insight and expertise on market developments and opportunities to sustain their business objectives and serving as a foreign exchange informant. You are a negotiator and able to build and strengthen relationships at an executive level. You will think outside the box and use your analytical insights to further develop our sales strategy, techniques and tactics based on feedback from our customers and developments in the forex market. You are able to transfer your passion, initiative and motivation to our team and our customers.   What awaits you? * Act as the primary point of contact for an assigned portfolio of active clients, ensuring high levels of engagement and satisfaction; * Execute FX transactions (spot, forward, and hedging solutions) in line with client needs and market conditions; * Proactively manage and grow your portfolio through cross-selling and up-selling of FX products and services; * Build and maintain long-term, strategic client relationships, including regular face-to-face meetings; * Provide market insights and FX guidance, supporting clients in navigating currency volatility; * Analyze clients’ FX exposure and risk management strategies, proposing tailored hedging solutions; * Collaborate closely with Sales, Dealing, and Operations teams to deliver seamless client service and maximize revenue opportunities; * Monitor market movements and identify trading opportunities relevant to your clients; * Drive client adoption and effective use of the platform, ensuring they leverage all available features; * Act as a key contributor to client retention, minimizing churn and enhancing overall client experience; * Gather client feedback and contribute to continuous improvement of products and services; Key Performance Indicators (KPIs) * Revenue generation and trading volume * Cross-sell and up-sell performance * Client retention (Churn) * Client satisfaction (NPS)   What do you bring? * Proven experience in FX sales, dealing, or account management within a financial services environment; * Strong knowledge of FX products (spot, forwards, hedging strategies) and international payments; * Demonstrated ability to manage client relationships and generate revenue; * Solid understanding of financial markets and currency risk management; * Excellent communication and negotiation skills; * Client-focused mindset with a consultative approach; * Ability to work in a fast-paced, performance-driven environment; * High level of attention to detail and strong organizational skills; * Fluency in English  * A proactive, results-driven team player with a strong sense of ownership.   It is your responsibility to ensure the growth of your portfolio by initiating and implementing proactive reactivation, cross-selling and up-selling strategies. Flexibility and creativity combined with a strategic and analytical mindset are required as there is no one right approach and all are tailored to the customer.   What do you need? * You can impress with very good communication skills and business acumen * You love selling and have initial experience in dealing with B2B customers * You can convince and thus convert non-active customers into active ones * You are a native German speaker and are fluent in English * Ideally a bachelors or university degree and a strong interest in the financial sector and FX market * You live in Düsseldorf or the surrounding area or are willing to travel to Düsseldorf    What do we offer? * An attractive position to further develop your skills as an account manager * Defined career plan, with development steps and training offers * A market conform salary * Great bonus structure based on your own performance * 30 vacation days (based on a full time employment per year) * An international team that has a lot of passion and fun at work * Various team events, locally and internationally including offsite. * Detailed onboarding You will be a valuable addition to building a strong brand from this innovative and fast-growing scale-up with great ambitions.     RECRUITMENT STEPS Discovery call with Christine, HR  Interview with Besart Shala, Jeroen Hoevers  Discovery of the team members   Who are we? iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely.  We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise, offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner.  By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind — delivering simplicity, transparency, and security.    Key figures  * 350+ employees across 13 offices in 10 European countries  * 30+ nationalities represented, average age: 32  * 10,000 corporate clients trust us  * €65M in revenue in 2024, with a target of around €85M in 2025  * Profitable for nearly two years  * Ranked for 6 consecutive years in the Financial Times FT1000, among the fastest-growing European companies  * An NPS of 87.5 — an exceptional score in our industry that reflects enthusiastic client feedback on the simplicity, speed, and quality of our service    A strong culture built around 4 core values  Team First : The complexity of our industry demands collective intelligence. We prioritize cooperation, transparency, and knowledge sharing. Success is a team effort, and decisions are made together.  Tenacity : We’re transforming a challenging and highly regulated market. It requires endurance, fast learning, and resilience — qualities rooted in our entrepreneurial DNA.  Transformation : Innovation is not a buzzword; it’s a necessity in a constantly shifting and strategic sector. We innovate with intent: every technical, product, or organizational improvement is designed for real impact.  Trust : Trust is the foundation of everything we build — with our clients and, above all, internally. It’s driven by ownership, autonomy, and a shared commitment to transparency, rigor, and reliability.    Why join us?  * We operate at the heart of a strategic and fast-evolving sector: international payments for SMEs — a complex, high-potential market.  * We’re driven by a meaningful mission: helping bold “Small & Medium Multinationals” succeed globally.  * Our platform integrates cutting-edge technologies (AI, automation…), making it an ideal playground to test, learn, and innovate continuously.  * You’ll join an agile environment where your expertise has tangible impact, working alongside talent from top financial institutions.  * iBanFirst is profitable and backed by long-term investors:  * Xavier Niel and Bpifrance, historical shareholders, have supported and trusted us from the beginning  * In 2021, the entry of Marlin Equity Partners marked a new chapter in our international ambitions      #LI-CH1 #LI-Onsite

Rail-Flow

DEINE AUFGABEN As a (Senior) Sales Manager (m/f/d), you will be primarily responsible for acquiring new customers for our Rail-Flow products. You act as a persuasive salesperson, presenting our products to potential customers and convincing them that Rail-Flow solutions take rail freight and intermodal transport to a new level. You will organize your sales pipeline and take full responsibility for your customers from initial acquisition to closing the sale. Sales of Rail-Flow platform solutions in Europe: * Generate and qualify leads through cold and warm acquisition, which we obtain from marketing campaigns, trade show visits, and similar activities. * Prepare, conduct, and follow up on customer meetings remotely and on-site, with and without product demonstrations for all management levels of our potential customers. * Create proposals, negotiate, and finalize customer contracts. * Identify and close cross-selling opportunities between the solutions of our platform for the same customer. * Account management of your own customers after the implementation phase. Sales management, product, and partner development: * Target new customers and generate a sales pipeline. * Identify opportunities for further development of existing products to increase product benefits and revenue, and develop corresponding concepts together with internal contacts (Product Owners). * Create partnerships with suitable partners to expand the marketing or use of Rail-Flow solutions. DEIN PROFIL * At least 3 years of professional experience in selling B2B software (e.g., transport management solutions). * Strong team skills, negotiation skills, and persistence are crucial for the success of this position. * You are highly motivated and able to work independently. * Ability to build and maintain customer relationships. * Excellent listening, presentation, and communication skills at all business levels, as well as good interpersonal sensitivity. * Knowledge in intermodal logistics is a plus. * Very good written and verbal communication skills (Polish and English and/or other CEE languages) WARUM WIR? * Help shape the future by shifting traffic from road to rail * Work on cutting-edge marketplace and software solutions that impact the entire logistics industry * Become part of a dynamic, international team where senior management brings extensive experience from both corporate and startup environments * International work environment with locations in Frankfurt, Hamburg, Izmir, and Rotterdam * Enjoy a high level of creative freedom and decision-making power, supported by an attractive overall package that includes: * Hybrid working options, including fully remote work for several weeks * Budget for your professional development * High-quality IT equipment of your choice * Various team events

Brandwatch

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.     Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.     Empower your impact at Cision. Be seen, be understood, be you.    The Role   As a Customer Success Manager, you will be responsible for the overall customer health, experience, and relationship management for a portfolio of strategic customers. The Customer Success Manager will work closely with a range of internal stakeholders and departments to drive strong adoption of our products and services and deliver a world-class experience for our customers.   Duties and Responsibilities   The role includes, but is not limited to, the following responsibilities: * Develop trusted advisor relationships with customer executive sponsors, ensuring activities are closely aligned with the customer's business case and strategy, enabling them to realize the full value of Cision’s and Brandwatch’s solutions * Drive customer adoption by overseeing onboarding, training, and the development of best practices to continually deliver value and maximize return on the customer’s investment * Manage account renewals for your customer base, collaborating with Account Managers on quarterly business reviews, retention strategies, and upsell initiatives * Identify opportunities to expand the use of the platform, services, and integrations within the customer’s business processes * Identify and escalate key customer product requirements while managing customer expectations on an ongoing basis * Act as a coach and trusted advisor to customers by regularly sharing best practices and leveraging lessons learned * Maintain accurate CRM records for customer accounts and opportunities * Work closely with Product Support teams to ensure customer technical issues are addressed effectively * Fluency in German and English (minimum C1 level) * Strong written and verbal communication skills with a detail-oriented and analytical approach   Essential Skills and Experience   * Relevant work experience in a customer-facing role * Excellent presentation, written, and verbal communication skills * Strong understanding of the (social) media landscape and media monitoring tools * Experience working with global customers across multiple teams and regions * Proven track record of developing and executing strategic account plans * Ability to build executive-level relationships and champions * Ability to troubleshoot and problem-solve under pressure * Analytical, strategic, and insightful mindset * Ability to work autonomously with a proactive approach   What We Offer   * Capital-forming benefits and pension scheme * Flexible working hours and hybrid working options * Commuter card subsidy * Subsidy for our partner EGYM Wellpass, giving access to 7,500 premium fitness and wellness options * Modern office located in Gateway Gardens, Frankfurt * Professional development opportunities within a global and market-leading company * Exposure to the international media landscape * A dynamic and collaborative global team * Opportunity to work independently in an innovative environment * A value-driven and team-oriented culture * Option to work from abroad for a defined period   If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment. #LI-FR1 #LI-Hybrid The day-to-day working language with colleagues, as well as reporting and analysis, will primarily be German. However, as Cision is a global company and our Talent Acquisition team operates internationally, please submit your CV in English so we can review your application.   As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.    Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.    Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.    Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com     Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.