
Polestar · Oslo
The opportunity We are currently looking for a Customer Service Lead. This person will be a key member of Polestar`s Customer Service Operations team where you...
The opportunity
We are currently looking for a Customer Service Lead. This person will be a key member of Polestar`s Customer Service Operations
team where you will serve as a primary point of contact for workshops and external partners, where you will ensure smooth
communication and collaboration, be responsible for coordinating service operations, addressing queries and providing support to
workshops and partners to maintain a high service standard.
Your role will involve managing service processes, ensuring timely resolution of issues and aligning workshop and partner
activities with Polestar`s operational goals. This role will be a important part of building strong relationships with our
partners, and to contribute to efficient delivery of high-quality services and customer satisfaction.
This position is located at Polestar Norway HQ in Fornebu, Oslo. This role will mainly work onsite to really connect with your
department and be able to better collaborate with the rest of our Polestar team. With this new position our Customer Service team
will grow from one to two people where both will report directly to our Head of Customer Experience. Frequent business travel to
our service and retail partners is an integral part of this role, and will be required on a regular basis.
The responsibilities
In this role, you will be expected to drive aftersales performance, service quality and sustainable business growth across the
network. As member of the Customer Service department in Norway you will be an important part of developing performance across the
network as well as internally within the department.
See below for a more thorough breakdown of the various tasks and areas you will be responsible for:
performance.
The ideal candidate
To succeed in this role, and at Polestar In general, there are a few characteristics you will need to have. Curiosity.
Flexibility. Tenacity. You will also need to have the ability to take initiative, build long-term relationships and have an eye
for possible improvements and growth opportunities in a dynamic environment. You are driven by taking ownership, responsibility,
optimalisation and collaboration. It is preferable that the candidate also has a strong analytical sense as well as having a
strategic mindset to transform insights into initiatives.
The process
If you find the position interesting and the above description matches your ambitions, be sure to apply. Our selection process is
ongoing, and the job advert will remain open until it’s filled.
The Polestar journey is an electric one.
Job description About the role/team Independent journalism and free speech depend on people being able to do their work without being watched, hacked, or silenced. That's where this role comes in. Based across Sweden and Norway, our security team designs, builds, and maintains the cybersecurity tools and services that protect Schibsted, our journalists, and the products we deliver to our customers. We work closely with the rest of the organisation: journalists, editors, IT, AI, legal, infrastructure, network, and collaboration software teams. What you will be doing In this role, you will split your time between two missions: building the security infrastructure that protects the company, and working directly with journalists, including those operating in high-risk environments in order to keep their sources, communications, and digital assets safe. * Design and implement security systems and architecture: network segmentation, firewalls, IDS/IPS, VPNs, endpoint protection. * Work with journalists and editors to assess and reduce risk in their workflows, communications, and equipment. Including support for missions in the field. * Build security protocols that protect journalistic content and communications from unauthorised access, interception, or tampering. * Lead incident response together with our NOC and SOC — threat hunting, investigation, and digital forensics. * Run security assessments and turn findings into concrete risk-reduction strategies. What we are looking for * Academic background in cybersecurity, computer science, or similar. * 1–3 years in an IT security role, with hands-on experience implementing security controls and tooling. * Working knowledge of SIEM, EDR, DLP, and vulnerability scanning tools. * Solid grasp of networking, operating systems, and cloud platforms. * Comfort communicating with both technical and non-technical stakeholders. The position is based in Oslo and requires regular interactions with journalists. Fluency in English and Norwegian is required. What we offer you: You will join a young team where the work is real from day one. There is room to take ownership, shape how we do things, and grow fast. And the work matters, what we do keeps journalists and their sources safe and help keep free speech protected. ABOUT THE COMPANY Independent Journalism – That’s our business Schibsted Media Group includes some of the strongest media brands in the Nordics, including VG, Aftenposten, E24, Bergens Tidende, Stavanger Aftenblad, Aftonbladet, Svenska Dagbladet, Omni, and Podme. Every day, nearly seven million people turn to our editorial media to stay informed, engaged, and entertained through text, audio, images, and video. The trust of our users is crucial to us. To maintain this trust, we prioritise truth, verifiability, and transparency. Our 2,800 employees are based in Oslo, Bergen, Stavanger, Stockholm, Helsinki, Krakow, and Gdansk. We rely on all of them to succeed, through close collaboration across editorial teams, product and technology environments, and subscription and advertising units. What began as Christian Schibsted's small printing business in Christiania (now Oslo) in 1839 has grown into one of the leading media companies in the Nordics. For nearly two centuries, our journalism has empowered people, built communities, exposed abuses of power, and strengthened democracies. Our democracies depend on independent journalism. That’s our business.
ABOUT THE COMPANY Tiger of Sweden is a Stockholm-based fashion house established in 1903 with a heritage in tailoring. For more than a century Tiger of Sweden has stood for style with purpose, dressing men and women for whom true style is about the confidence to be themselves. POSITION OVERVIEW As a Sales Associate in Tiger of Sweden, you breathe retail and fashion business and put craftsmanship in focus. You are courageous and aspire to provide great service. You have the ability to inspire our customers and create a shopping experience above expectations, through your natural and creative ways to connect with others. You have the drive to reach the company's targets. This shows in your capacity to excel in product knowledge, service, and sales. You are a dedicated ambassador for Tiger of Sweden and have the ability to introduce every customer to our Tiger universe. As a person, you are energetic, business-minded, and determined. As a coworker, you are part of a team, cooperative, committed, responsible, and result-oriented. TASKS AND RESPONSIBILITIES * Make sure to meet set sales targets daily through service and product knowledge. * Analyze customers’ needs, inspire and guide them to their right style, and fit. * Make sure visual guidelines are followed, and that product presentations are up to Tiger of Sweden standards. * Help, contribute, and support your team, and take responsibility for your daily work and tasks. * Actively work to increase additional sales. * Being an ambassador for Tiger of Sweden every day. SKILLS AND EXPERIENCE * Have at least one year of sales experience in high-end fashion. * Are sales-minded with a focus on exceptional customer service. * Are a positive, energetic, and ambitious team player, driven by delivering great results with an open-minded attitude. * Have a natural approach to networking and an outgoing personality. * Are effortless in building and developing client relationships. * Can work under pressure with a focus on reaching daily sales targets * Have experience with suiting and tailoring. The position is based in our store in Oslo Fashion Outlet, Vestby, and is part-time, approximately 20 hours per week. If this sounds like the perfect fit for you? Please don't hesitate to apply by submitting a CV and a personal letter in the local language. We look forward to receiving your application. Tiger of Sweden stands against any form of discrimination and strives to be an inclusive brand and workplace. We welcome applications from all individuals, regardless of gender, sexual orientation, religion, ethnicity, race, or disability, and recruitment is purely based on skills and experience.
ABOUT THE COMPANY Tiger of Sweden is a Stockholm-based fashion house established in 1903 with a heritage in tailoring. For more than a century Tiger of Sweden has stood for style with purpose, dressing men and women for whom true style is about the confidence to be themselves. POSITION OVERVIEW As a Sales Associate in Tiger of Sweden, you breathe retail and fashion business and put craftsmanship in focus. You are courageous and aspire to provide great service. You have the ability to inspire our customers and create a shopping experience above expectations, through your natural and creative ways to connect with others. You have the drive to reach the company's targets. This shows in your capacity to excel in product knowledge, service, and sales. You are a dedicated ambassador for Tiger of Sweden and have the ability to introduce every customer to our Tiger universe. As a person, you are energetic, business-minded, and determined. As a coworker, you are part of a team, cooperative, committed, responsible, and result-oriented. TASKS AND RESPONSIBILITIES * Make sure to meet set sales targets daily through service and product knowledge. * Analyze customers’ needs, inspire and guide them to their right style, and fit. * Make sure visual guidelines are followed, and that product presentations are up to Tiger of Sweden standards. * Help, contribute, and support your team, and take responsibility for your daily work and tasks. * Actively work to increase additional sales. * Being an ambassador for Tiger of Sweden every day. SKILLS AND EXPERIENCE * Have at least one year of sales experience in high-end fashion. * Are sales-minded with a focus on exceptional customer service. * Are a positive, energetic, and ambitious team player, driven by delivering great results with an open-minded attitude. * Have a natural approach to networking and an outgoing personality. * Are effortless in building and developing client relationships. * Can work under pressure with a focus on reaching daily sales targets * Have experience with suiting and tailoring. The position is based in our store in Vestby and is a full-time position, approximately 37 hours per week. If this sounds like the perfect fit for you? Please don't hesitate to apply by submitting a CV and a personal letter in the local language. We look forward to receiving your application. Tiger of Sweden stands against any form of discrimination and strives to be an inclusive brand and workplace. We welcome applications from all individuals, regardless of gender, sexual orientation, religion, ethnicity, race, or disability, and recruitment is purely based on skills and experience.