Om tjänsten
About the job
Every connected-hardware team wants fleet visibility. Getting them there is the job.
nRF Cloud is Nordic Semiconductor's SaaS platform for device observability, fleet analytics, OTA updates, and location services.
Our customers ship everything from fitness wearables to home security cameras to medical devices and rely on us to keep those
products working in the field.
You’ll own customer onboarding end-to-end and run every engagement like a sprint: scope and success criteria on day one, an
accurate timeline, and guiding the customer to first value fast. Our platform deploys quickly. The harder part is people: building
alignment where none exists, creating urgency when momentum stalls, and holding the plan together when priorities compete.
We work at startup pace with the scale of a major hardware platform behind us. If this setup sounds like the good part of the job,
keep reading.
Key responsibilities
- Onboarding Leadership: Run each customer engagement as a structured, time-boxed project. Set scope and milestones in week one.
Own the project plan from kickoff through first value and into production rollout.
- Organizational Alignment: Find the gaps between the team that championed the purchase and the engineers doing the integration
work, then close them. Build the coalition inside the customer's organization that makes adoption stick and gets them the
outcomes they signed up for.
- Risk & Blocker Management: Spot the classic onboarding stalls (delayed access, unclear ownership, infrastructure gaps,
competing priorities, etc.) while there's still time to fix them, not after the date has slipped. Escalate early and push back
when a customer's timeline starts to drift.
- Stakeholder Management: Serve as the primary point of contact for all implementation activities. Coordinate the technical team
and stay aligned with the Customer Success Manager. Communicate clearly with engineers, support, QA, and executives alike.
- Training & Enablement: Lead hands-on workshops that take customers from integrated to self-sufficient: engineers who can triage
on their own, dashboards the team actually uses, and runbooks for ongoing operations.
- Program Improvement: Help sharpen the onboarding program itself. Spot the patterns behind the engagements that drag and fix the
causes, so the next one doesn't.
Qualification and skills
- 5+ years of experience in technical program management, implementation, professional services, or a similar customer-facing
technical role, with 7+ years of overall professional experience.
- Strong project management fundamentals. You run tight sprints, maintain crisp project plans, track milestones with precision,
and know which risks surfacing immediately.
- Technical aptitude and genuine curiosity about hardware and IoT. You’re fluent in firmware and embedded systems to be credible
with engineers and to understand what a completed integration means.
Personal Skills
- You’ve experienced first-hand that onboarding failures are organizational, not technical, and you know what to do about it.
You’re skilled at surfacing misalignment, creating urgency, and helping teams that weren’t ready to become ready.
Working for Nordic
Working at Nordic, you will be inspired and supported to develop yourself. Our teams enjoy a professional and informal working
environment. We value and encourage the continuous development of skills and expertise to the highest levels. We are proud of our
Norwegian heritage, our highly skilled international workforce, and our world-leading innovation.
We offer a variety of tasks and projects, and the possibility to work alongside some of the world’s most renowned experts within
their field. We encourage our employees to question the established and innovate while expecting professionalism, commitment, and
the will to learn.
Benefits
Practical details
Please note that this position might be subject to a background check.