Account Manager (f/m/d)

Doctolib

Vos missions   Au sein de l'équipe Sales & Customer Operations, vous rejoindrez la squad Staffing & Organization, dont la mission est d'accompagner les équipes terrain de Doctolib — Sales, Account Management et Customer Service — sur les sujets d'organisation, de performance et de transformation. Dans un contexte d'évolution majeure de l'organisation Customer Care sur les deux prochaines années, vous jouerez un rôle central dans le pilotage des initiatives stratégiques clés, en étroite collaboration avec les Directeurs et la Direction. Vos responsabilités incluent, mais ne sont pas limitées à : * Piloter le lancement du nouveau modèle BPO (Business Process Outsourcing) pour l'organisation customer service : structurer le modèle opérationnel, coordonner les parties prenantes internes et externes, et garantir un démarrage fluide et efficace. * Assurer le rôle de PMO sur un projet de transformation majeur pour l'équipe Product Support : piloter l'alignement transversal, animer les groupes de travail, suivre les jalons et livrables, et veiller à une exécution rigoureuse. * Renforcer la vision à 2 ans de l'organisation Customer Care : affiner la feuille de route stratégique, définir les KPIs et mécanismes de suivi adaptés, et construire des outils de reporting actionnables pour le leadership. * Apporter structure, rigueur et élan aux projets stratégiques en cours, en assurant la clarté des priorités et en dotant les équipes des moyens nécessaires à leur exécution. Les qualités attendues en tant que Senior Strategy Associate   Avant de poursuivre votre lecture, si vous n'avez pas le profil exact décrit ci-dessous, mais que vous pensez que cette description de poste correspond à vos compétences et à vos aspirations, nous vous encourageons tout de même à postuler.   Vous pourrez être le prochain membre de notre équipe si vous : * Justifiez de 2 à 4 ans d'expérience en cabinet de conseil ou dans une entreprise tech, sur des missions Stratégie, PMO ou Opérations ; * Êtes titulaire d'un diplôme d'une école d'ingénieurs et/ou de commerce ; * Disposez de solides compétences analytiques et d'une approche structurée de la résolution de problèmes ; maîtrisez Excel/GSheets et SQL (outils BI de type Looker appréciés) ; * Êtes à l'aise pour piloter plusieurs projets en parallèle et conduire l'exécution dans des environnements complexes et exigeants ; * Faites preuve d'excellentes aptitudes de communication, à l'écrit comme à l'oral, et aimez faciliter des échanges transverses. Ce serait fantastique si : * Vous avez une expérience dans des programmes de transformation ou dans des opérations client ; * Vous êtes à l'aise dans un environnement international et avez la capacité de penser global tout en agissant local ; une maîtrise de l'anglais professionnel est un vrai plus ; * Vous vous reconnaissez dans nos valeurs SCALES (Serve, Care, Act, Learn, Enjoy, Structure) et avez la conviction que la technologie peut améliorer la santé pour tous. Notre offre * Une mutuelle avantageuse prise en charge à 100 % par Doctolib (régime de base) pour les employés et leurs enfants * 25 jours de congés payés et 12 à 14 jours de RTT par an * Un programme de santé mentale et de coaching personnalisé gratuit avec notre partenaire Moka.care * 10 jours par an de télétravail à l'étranger possible * Des tickets restaurant d'une valeur de 8,50 € par jour, dont 4,50 € pris en charge par Doctolib * Un programme d'intégration complet de 3 mois incluant la Doctolib Academy et diverses formations (langues, soft skills, compétences techniques) * Une subvention du comité d'entreprise pour le remboursement partiel d'adhésions à des activités sportives ou de loisirs * Un remboursement à 50 % de l'abonnement aux transports en commun * Un congé supplémentaire au congé parental légal grâce au programme « Parent Care » * Pour les salariés en situation de handicap ou proches aidants, un package comprenant une adaptation du télétravail, des jours d'absence autorisée payés pour les rendez-vous médicaux et un soutien psychologique renforcé * Aide au déménagement en cas de mobilité internationale Le processus de recrutement * Entretien Talent Acquisition : Un échange pour découvrir votre parcours, vos motivations et évaluer l'adéquation de vos compétences avec nos besoins. * Entretien avec le Hiring Manager : Une exploration de vos compétences et de votre adéquation avec l'équipe et la mission. * Étude de cas en présentiel : Une mise en situation concrète avec le Hiring Manager et un Manager senior pour évaluer votre approche analytique et structurée. * Entretien final avec la Direction (optionnel) Détails du poste * CDD – 4 mois (remplacement congé parental) * Temps Plein * Paris * Prise de poste : septembre 2026  * Hybride (2 jours de télétravail par semaine) Chez Doctolib, nous sommes convaincus que nous devons améliorer la santé pour tout le monde. Cela se reflète dans notre processus de recrutement. Nous évaluons les candidatures uniquement sur la base des qualifications et de la motivation, sans aucune forme de discrimination. Plus les idées sont diverses, plus notre produit améliorera véritablement la santé pour tout le monde. Vous pouvez postuler chez Doctolib, quel que soit votre genre, religion, âge, orientation sexuelle, origine ethnique ou handicap. Afin de garantir l'égalité des chances, nous vous invitons à exclure les informations personnelles (par exemple : photos, âge) de vos candidatures. Si vous avez besoin d'aménagements particuliers, merci de nous en informer pour que nous puissions adapter le processus de recrutement. Rejoignez-nous pour construire la santé dont nous rêvons tous ! Toutes les informations fournies sont traitées par Doctolib pour la gestion des candidatures. Pour plus de détails sur le traitement des données, cliquez ici. Veuillez contacter hr.dataprivacy(at)doctolib.com pour toute question ou pour exercer vos droits.

Deezer

LIVE THE MUSIC WITH US From a pioneer tech start-up created in 2007, Deezer has become one of the first French unicorns and the second largest independent music streaming platform in the world. At eighteen years old, we’re only just coming of age. Now listed on #EuroNext, Deezer is a rapidly-growing, cutting-edge player in the music streaming market. If you want an environment where you can make your voice heard and be at the forefront of music and tech, look no further! We believe music is all about embracing the things that make us different. Deezer is a vibrant community that celebrates uniqueness, diversity and individuality, and thrives on collaboration. Our international and passionate teams pride themselves on being at the forefront of the music experience, going beyond streaming and helping the world to Live the Music. We’re constantly evolving alongside our customers, partners, artists and employees — striving to make Deezer the most personal and innovative streaming service in the world. Ready for an electrifying journey? Apply now and do your part in bringing extraordinary music experiences to people’s lives! **Join Us** JOB DESCRIPTION Do you love music, pop culture, and entertainment and want to take your first step into communications and PR? Do you have a relevant background and education in marketing, comms, project management, or a similar field? Are you fluent in English, both oral and written? Deezer is looking for a full-term intern to support the external communications team at its headquarters in Paris, France. The role will focus on supporting global communications activities, including press and media relations. What you will do: * Assist and collaborate with the global communications team in their ambition to increase share of voice across earned media * Participate in the development and execution of PR plans for Deezer’s various projects such as product news, campaigns, events and many more * Support the team with regular research on the streaming industry and pop culture to support the development of creative communications activities * Assist the team on day-to-day operations such as preparation of press materials (e.g.drafting press releases), communication with agencies and internal stakeholders and regular PR reportings * Participate in meetings and projects together with Deezer’s UK and US based PR agency. 6 months internship, based in Paris mandatory QUALIFICATIONS * Excellent verbal and written communication skills in English * Strong desire to learn and a professional drive * Passion for communication and storytelling * Strong organisational skills * Proficiency MS Office and Google Workspace At Deezer, diversity drives innovation. Whatever makes you uniquely you, your experiences, your way of thinking, your journey, might be exactly what we need. If this role speaks to you and aligns with your interests and capabilities, even if you don’t meet 100% of the qualifications listed, please give it a try and tell us more! #BeYou ADDITIONAL INFORMATION At Deezer, you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work, we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e-learnings and workshops right from the onboarding : * Regular Diversity & Inclusion internal and external talks * Dedicated employee work streams on Gender equity, Ethnicity & Culture, Disability, Parenthood (signatory of the Parental Challenge) and LGBTQIA+ * Multiple e-learnings and mandatory training sessions for all managers * English and French courses for all, so that everyone can connect and feel included Beyond benefits like transportation, we offer you extra perks like: * A Deezer premium family account for free * Access to gym classes * Join over 70 Deezer Communities to connect beyond your day-to-day work, share passions, learn from each other and #Belong * Deezer parties several times a year and drinks every thursday * Allowance for sports, travelling and culture * Meal vouchers * Mental health and well-being support from Moka.Care * Great offices always located in dynamic and attractive districts, whether in Paris, London or Sao Paulo! * Hybrid remote work policy If you want to learn more about life and culture at Deezer, please visit our Welcome to the Jungle page here!

Deezer

LIVE THE MUSIC WITH US From a pioneer tech start-up created in 2007, Deezer has become one of the first French unicorns and the second largest independent music streaming platform in the world. At eighteen years old, we’re only just coming of age. Now listed on #EuroNext, Deezer is a rapidly-growing, cutting-edge player in the music streaming market. If you want an environment where you can make your voice heard and be at the forefront of music and tech, look no further! We believe music is all about embracing the things that make us different. Deezer is a vibrant community that celebrates uniqueness, diversity and individuality, and thrives on collaboration. Our international and passionate teams pride themselves on being at the forefront of the music experience, going beyond streaming and helping the world to Live the Music. We’re constantly evolving alongside our customers, partners, artists and employees — striving to make Deezer the most personal and innovative streaming service in the world. Ready for an electrifying journey? Apply now and do your part in bringing extraordinary music experiences to people’s lives! **Join Us** JOB DESCRIPTION Do you love music, pop culture and entertainment, and want to take your first steps in the field of communication and public relations? Do you have relevant experience and training in marketing, communication, project management, or a similar field? Are you comfortable with English, both spoken and written? From mid-September, Deezer is looking for an intern to join the external communications team at the company's headquarters in Paris. This position will primarily consist of supporting communication activities in France, Deezer's main market, including relations with the press and media. Your responsibilities: * Assist and collaborate with the PR France team in its efforts to increase brand visibility in organic media. * Participate in the development and implementation of public relations plans for various Deezer projects, such as product, corporate, editorial, event, and institutional news… * Supporting the team by regularly conducting research on the streaming industry and pop culture to contribute to the development of creative communication activities. * Assist the team in daily operations such as preparing press materials (e.g., writing press releases), communicating with agencies and internal stakeholders, and writing regular reports on the results of PR campaigns. * Participate in meetings and projects in collaboration with Deezer's public relations agency based in France. 1-year apprenticeship contract based in our Paris offices QUALIFICATIONS * Excellent oral and written communication skills in French/English * Strong desire to learn and a sense of initiative * A passion for communication, the cultural sector, and music in particular * Strong organizational skills; proficiency in MS Office and Google Workspace At Deezer, diversity drives innovation. Whatever makes you uniquely you, your experiences, your way of thinking, your journey, might be exactly what we need. If this role speaks to you and aligns with your interests and capabilities, even if you don’t meet 100% of the qualifications listed, please give it a try and tell us more! #BeYou ADDITIONAL INFORMATION At Deezer, you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work, we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e-learnings and workshops right from the onboarding : * Regular Diversity & Inclusion internal and external talks * Dedicated employee work streams on Gender equity, Ethnicity & Culture, Disability, Parenthood (signatory of the Parental Challenge) and LGBTQIA+ * Multiple e-learnings and mandatory training sessions for all managers * English and French courses for all, so that everyone can connect and feel included Beyond benefits like transportation, we offer you extra perks like: * A Deezer premium family account for free * Access to gym classes * Join over 70 Deezer Communities to connect beyond your day-to-day work, share passions, learn from each other and #Belong * Deezer parties several times a year and drinks every thursday * Allowance for sports, travelling and culture * Meal vouchers * Mental health and well-being support from Moka.Care * Great offices always located in dynamic and attractive districts, whether in Paris, London or Sao Paulo! * Hybrid remote work policy If you want to learn more about life and culture at Deezer, please visit our Welcome to the Jungle page here!