Chief of Staff

Heetch

Qui sommes-nous ? Sweetch, c'est la nouvelle aventure née de la reprise des actifs de ZeWay par Heetch en avril 2025. Notre mission : (re)lancer et opérer un réseau de bornes d'échange de batteries pour scooters électriques en région parisienne, tout en commercialisant les scooters qui vont avec. Concrètement, le principe est simple et malin : les batteries sont amovibles. Une fois vide, le rider se rend à une de nos bornes, échange sa batterie à plat contre une chargée, et repart. Pas d'attente, pas de compromis. On repart de zéro — et c'est exactement ce qui rend le moment unique. Tu rejoins une petite équipe en train de construire quelque chose, avec un vrai impact sur chaque décision prise. Si tu veux apprendre en faisant, tu es au bon endroit. Tes missions Chez Sweetch, l'opérationnel ne manque pas. Tu auras la main sur quatre grands axes : 1. Vendre notre stock de scooters Identifier et activer de nouveaux canaux d'acquisition clients Améliorer et fluidifier la procédure de vente de bout en bout Travailler main dans la main avec les commerciaux pour les aider à atteindre leurs objectifs 2. Faire tourner notre réseau de bornes de recharge Analyser la performance du réseau et proposer des initiatives concrètes pour l'améliorer Mettre en place les procédures de maintenance préventive Optimiser les interventions lorsqu'une borne est bloquée — chaque minute d'indisponibilité compte 3. Gérer les abonnements et le recouvrement Suivre les paiements des abonnements batteries et assurer la bonne santé du portefeuille clients Piloter la communication client pour augmenter le nombre d'abonnés actifs et limiter le churn Mettre en place et optimiser les processus de relance afin d'améliorer le taux de recouvrement Identifier les leviers pour fidéliser les clients et allonger leur durée de vie 4. Optimiser nos opérations internes Mettre en place une gestion de stock efficace Auditer, documenter et améliorer nos process internes Contribuer à la partie administrative liée à la reprise (gestion des cartes grises, etc.) Cette liste n'est pas exhaustive — de nouveaux projets peuvent émerger, et tes envies comptent aussi. Ce job est fait pour toi si… Tu es étudiant(e) en École d'Ingénieurs, de Commerce ou équivalent universitaire, à la recherche d'un stage de fin d'études ou de césure de 6 mois Tu aimes être au cœur de l'exécution et tu n'as pas peur de retrousser tes manches quand il le faut Tu es à l'aise pour jongler entre plusieurs projets et plusieurs équipes en même temps Tu es analytique et tu sais faire parler les chiffres pour prendre de bonnes décisions Tu es à l'aise avec Google Sheets / Excel Tu parles couramment français et anglais Infos pratiques 📍 Paris 10e 📅 Démarrage : avril 2026 📄 Stage de fin d'études ou de césure (6 mois)

Qonto

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join Qonto as a Growth Project Manager, based in Paris, reporting to Vincent (Head of Growth Programs), and help us drive high-impact growth initiatives across the organization — from scaling our up- & cross-sell programs across countries to running organizational transformation and change management initiatives. Across these programs, you’ll apply the same craft: structure trade-offs, prepare decision-ready recommendations, and run delivery through clear governance, sequencing, dependencies, and risk management. 👩‍💻🧑‍💻 As a Growth Project Manager, you will Lead complex cross-functional programs across Growth and other high-impact growth initiatives: define scope, roadmap, sequencing, dependencies, risks, and track delivery end-to-end. Drive transformation by challenging operating models across teams: go beyond coordination to understand how each function works (Sales, CRM, Channels, PMM, Brand, Ops, etc.), identify friction points and trade-offs, and help reshape ways of working to unlock execution. Bridge strategy and execution by translating Growth leadership priorities into actionable project plans and coordinating with operational teams to ensure successful delivery. Support GLT decision-making: frame strategic questions, prepare decision-ready recommendations (inputs, options, trade-offs), and convert decisions into clear execution mandates. Build and operate strong program governance: set up steering cadence, decision logs, RASCI, escalation paths, and a clear SSOT to reduce coordination overhead and keep momentum. Define and monitor success metrics: partner with Growth Performance / BI / Finance to build the right KPI frameworks and reporting rituals to steer execution and demonstrate impact. Drive operational excellence: challenge our current ways of working through adoption of AI, ensure best-in-class internal communication and ensure excellent cross-team roadmap planning. 🤔 What you can expect: A fast-paced, high-stakes transformation program with GLT visibility and real urgency. High autonomy: you’ll be the single responsible lead to structure governance, drive decisions, and keep delivery on track. Broad cross-functional scope across Growth (e.g. Sales, channels etc.) and Beyond (e.g. Product, Ops, Finance etc.) A role that bridges strategy and execution: from trade-offs and decision memos to operating model and delivery system. 🤝 Your future manager: Your future manager will be: Vincent Martin - Head of Growth Programs His path? Vincent built his expertise at the intersection of strategy and execution, moving into high-exposure, cross-functional roles at Qonto. He joined Qonto as a Strategic Project Manager, led complex cross-functional projects like the Penta Integration & Migration, Strategic Planning or the Upmarket Program. He is now a Head of Growth Programs, leading a team of project and program managers focusing on cross-functional strategic initiatives, organizational transformation and scaling Growth operations. 🏅 About you Experience: 4–5+ years across consulting and/or in-house Project/Program management or Chief of staff role in tech, ideally within a scale-up or mid-sized company. Growth (sales & marketing) domain fluency: strong understanding of Growth team operations, stakeholders, metrics, and execution rhythms. Cross-functional skills: proven ability to lead complex, high-impact initiatives across senior stakeholders and multiple teams. Strategy to execution: able to turn ambiguous business questions into clear decisions, roadmaps, governance, and execution plans. Analytical & structured operator: skilled at framing problems, defining success metrics, managing trade-offs, and driving decisions with data. Program management & communication: strong execution toolkit (planning, dependencies, risks, stakeholder alignment) with clear written and verbal communication. AI fluency: comfortable leveraging AI tools to accelerate analysis, documentation, and decision support (prompting, synthesis, lightweight automation) with strong judgment. Languages: fluent English required; additional European languages are a plus. At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick. Who knows? You may have the missing piece of the puzzle we’ve been searching for all along.

GUS Germany GmbH

DEINE AUFGABEN Position * Teaching the assigned academic modules according to the curriculum. * Administering, proctoring and marking all students‘ assignments and exams papers of all assigned classes. * Amending or designing and developing a new curriculum for a Module if required. * Updating a Syllabus or Syllabi if required. * Supervising a number of Dissertations per academic year (if required). * Providing consultation and mentoring to students. * Creating assignment briefs and exams papers. * Providing feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence. * Teaching students study skills relevant to programmes and exam-taking strategies. * Providing, if needed, private instruction to individual or small groups of students to improve academic performance and to prepare for exams. * Assessing students' progress throughout tutoring sessions. * Scheduling tutoring appointments with students. * Monitoring student performance or assisting students in academic environments, such as classrooms, laboratories, or computing centers. * Organizing the tutoring environment to promote productivity and learning. * Participating in training and development sessions to improve tutoring practices or learn new tutoring techniques. * Communicate effectively with students and convey passion for learning. * Maintaining records of students' assessment results, progress, feedback, or school performance, ensuring confidentiality of all records. * Preparing lesson plans or learning modules for tutoring sessions according to the Programmes needs and goals. * Creatively design teaching materials that maximizes student’s experience. * Developing content, both written and recorded, as directed by the Chief Academic Officer. * Researching or recommending textbooks, software, equipment, or other learning materials to complement tutoring. * Communicating students' progress to students in written progress reports, in person, by phone, by e-mail and/or teleconferencing. * Identifying, developing, or implementing intervention strategies, tutoring plans, or individualized education plans (IEPs) for students. * Performing day-to-day tasks such as maintaining information files and processing paperwork related to teaching activities. * Provide feedback to students on their progress. * Playing a proactive role in promoting the School. * Providing all students with tutor support to develop their assignments * Participating in School‘s activities as required by the Chief Academic Officer. DEIN PROFIL PROFESSIONAL COMPETENCIES * PhD or DBA (Master degree or MBA in specific cases) * Prior teaching experience in higher education at University level * Very good knowledge of Windows OS, of MS Office suite (Excel, Word, Outlook, PowerPoint) and Microsoft Teams * Scientific publications in a related discipline * Fluent in spoken and written English (C2 level) * Knowledge of French is desirable * Knowledge of Educational Platforms (i.e. Canvas, Blackboard etc.) * Working knowledge of timetabling software * Sound knowledge of study regulations and rules PERSONAL COMPETENCIES * Very good organizational and communication skills * High social competence and assertiveness * Maintaining an overview even with high workloads * Entrepreneurial and economic way of thinking and working * Resilient and flexible * Motivated for further academic and professional development WARUM WIR? BSBI’s mission is to educate students to effectively shape the future and become excellent leaders of tomorrow in an ever-changing business world. It also aims to teach students to understand how businesses function and how economic success is generated. BSBI offers industry-relevant programs that focus on the development of practical entrepreneurial skills necessary for professional success. Located in the heart of Berlin, we are an international business school that offers academic excellence. We are a member of Global University Systems (GUS) and provide unlimited career opportunities for its students and staff.