Customer Success Manager - Native English speaker | Paris

Deezer

LIVE THE MUSIC WITH US From a pioneer tech start-up created in 2007, Deezer has become one of the first French unicorns and the second largest independent music streaming platform in the world. At eighteen years old, we’re only just coming of age. Now listed on #EuroNext, Deezer is a rapidly-growing, cutting-edge player in the music streaming market. If you want an environment where you can make your voice heard and be at the forefront of music and tech, look no further! We believe music is all about embracing the things that make us different. Deezer is a vibrant community that celebrates uniqueness, diversity and individuality, and thrives on collaboration. Our international and passionate teams pride themselves on being at the forefront of the music experience, going beyond streaming and helping the world to Live the Music. We’re constantly evolving alongside our customers, partners, artists and employees — striving to make Deezer the most personal and innovative streaming service in the world. Ready for an electrifying journey? Apply now and do your part in bringing extraordinary music experiences to people’s lives! **Join Us** This is a 6 months internship starting in September. In direct report to french marketing managers and in collaboration with communication, performance, content, product, creatives,..., you'll assist the team to coordinate all campaigns & events sponsoring (Music Festivals, arenas, various OPS, Brand Campaign...) for Deezer french market. What you will do: * Handle plannings with all teams involved : coordinate communication (with a retro-planning on Gsheet) plans for each events with all channels involved CRM, Social Media, Acquisition, Content etc. * Creatives and following briefs for the Studio team : with our tool JIRA creation of briefs for creatives needs as for example, visuals for social network, CRM, digital campaign, invitation etc. and following of the reception of those visuals for each requests. * Analyse & report campaigns : in collaboration with involved teams (social media, influence, performance, content...) gather and analyse all the datas around an event or a campaign and collect those performance results on a dedicated Gsheet. * Then, build a presentation with all key figures to have a strong report with success and improvements of the subject. This position is only available to students in their fourth or fifth year of MBA/Master in marketing, communication, journalism or at university. This role is excellent for a person with: * Understanding of marketing issues for a pure player company as Deezer * Knowledge of music industry and aware of stakes - you've already had an experience in this professional area Industry connections, curiosity and awareness of trends * Organisation and attention to details * A synthetic & analytic mindset in addition of a team spirit French native speaker (mandatory) and fluency in English * Be enrolled in a school that can provide an internship agreement (mandatory) At Deezer, diversity drives innovation. Whatever makes you uniquely you, your experiences, your way of thinking, your journey, might be exactly what we need. If this role speaks to you and aligns with your interests and capabilities, even if you don’t meet 100% of the qualifications listed, please give it a try and tell us more! #BeYou Additional Information At Deezer, you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work, we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e-learnings and workshops right from the onboarding : * Regular Diversity & Inclusion internal and external talks * Dedicated employee work streams on Gender equity, Ethnicity & Culture, Disability and LGBTQ+ * Multiple e-learnings and mandatory training sessions for all managers * English and French courses for all, so that everyone can connect and feel included Beyond benefits like health insurance, transportation, we offer you extra perks like: * A Deezer premium family account for free * Access to gym classes * Join over 70 Deezer Communities to connect beyond your day-to-day work, share passions, learn from each other and #Belong. * Deezer parties several times a year and drinks every thursday * Allowance for sports, travelling and culture * Meal vouchers * Great offices always located in dynamic and attractive districts, whether in Paris, London or Sao Paulo! * Hybrid remote work policy If you want to learn more about life and culture at Deezer, please visit our Welcome to the Jungle page here!

fonio

ABOUT FONIO We build AI voice agents for small and medium-sized businesses so they never miss a call and can focus on the work they actually love. Our AI handles every call automatically. But voice is just the beginning. Our vision: to build the world's first fully automated CRM. 8.000+ customers. >€5M ARR. ~30% monthly growth. Target until EOY: €30M. We live ownership. You're responsible for your projects and tasks end-to-end. No politics, few meetings, direct feedback. At fonio you’ll build alongside the smartest and most ambitious people around. Join us now to be part of one of Europe's most exciting growth stories!   YOUR ROLE As Customer Success Manager for the French market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction, and retention end to end. You actively build relationships, identify value drivers, and ensure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers.   WHAT TO EXPECT * Own a portfolio of French SMB customers across their full lifecycle * Build relationships, surface value, implement and find new use cases for AI agents to keep customers engaged * Run check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction) * Work with a ready-made pipeline and clear playbooks, with room to test your own initiatives * Maximize the value generated from each customer in your portfolio * Support customers in setting up their AI assistant; coordinate with developers for complex setups * Spot churn risks early and act on them * Manage your activity autonomously in HubSpot   WHO WE'RE LOOKING FOR * 2–5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role * Ideally a strong technical understanding — comfortable understanding API documentation and error logs to troubleshoot customer setup issues independently * Experience with tools like n8n, make.com, codex or similar * An affinity for tech / AI products is a real plus * Native or C2 French, strong English * Structured, autonomous, results-driven * You build trust easily with customers, by phone or video * You take initiative, test, iterate, and don't wait to be told what to do * Comfortable with CRM (ideally HubSpot) and data-driven workflows * Willing to relocate to Vienna for 1–2 months initially   WHAT WE OFFER * €60,000–80,000 OTE * Equity: you help build it, you should own a piece of it * Equipment of your choice * A product that sells itself and that customers love (4.5 stars on Trustpilot, Google, and OMR) * Regular team offsites * Office in Vienna or Paris, onsite, in an ambitious team that wants to do the most exciting work of their careers   HIRING PROCESS 1. 15 min intro call 2. 30 min skill interview 3. 30 min getting to know the country's Go-to-Market manager 4. 20 min culture call with our Founders

Dust

ABOUT DUST Work is being rewritten, and the people holding the pen are the ones who actually run it. With enterprise-grade governance, flexible model choice, and a collaborative interface for humans and agents to work together, Dust empowers AI Operators at the world’s fastest-moving companies to rewire how work gets done. With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We don't get piloted and shelved. We land once, and spread. We're at an exciting stage of our journey, and growing fast. We're serving great customers like Datadog, 1Password, Cursor, Clay, Vanta and Persona, and aim to x5 our growth by the end of 2026. Dust is backed by Sequoia with a determined team of optimists (coming from Stripe, OpenAI, and Stanford) who like to focus on users, ship fast, and don't take themselves too seriously while doing so. The Generalist named us among the Future 50. TLDR; The Customer Success team at Dust partners with our customers to transform how they work with AI. As a Senior CSM, you'll act as a trusted strategic advisor managing the complete customer journey from partnership kick-off through long-term adoption, value realization, and strategic account growth. Joining Dust also means pioneering a new form of Customer Success. As a GenAI-native company, Dust aims to illustrate how GenAI can help redefine the experience customers can expect from software and how Customer Success teams can operate with AI at their core. You'll contribute to shaping and scaling our CS practice in a fast-paced environment that encourages a doer attitude and strong ownership over outcomes. RESPONSIBILITIES * Lead and optimize the full customer lifecycle for your portfolio of Key & Strategic accounts, driving sustained engagement and expansion across teams and departments. Help customers identify high-impact use cases and translate them into repeatable rollout plans aligned with business goals and product capabilities. * Drive organizational AI transformation as a change management partner, working cross-functionally with customer stakeholders, including executive level, to scale AI adoption company-wide. Partner with customers on evolving their AI governance and best practices as their usage matures. Position Dust as a trusted strategic partner, not just a software vendor. * Drive measurable value realization through Enterprise Business Reviews, capturing customer impact in terms of time saved, costs reduced, and operational improvements. Drive account retention and expansion by building trusted advisor relationships, identifying opportunities, and scaling Dust’s impact across customer organizations. * Orchestrate internal resources to deliver exceptional customer outcomes, partnering closely with AI Deployment Strategists during the deployment phase, Forward-Deployed Engineers for technical escalations and custom solutions, Product for feedback loops, and Sales for expansion and renewal opportunities. Act as the central point of coordination ensuring customers receive timely, cohesive support across all touchpoints. * Be the voice of customers at Dust, providing insights on customer experience, adoption blockers, and high-value use cases to shape product development in the rapidly evolving GenAI landscape. Maintain continuous feedback loops between customer usage patterns and product roadmap priorities. * Contribute to building the CS function: help design scalable playbooks, executive engagement programs, customer health frameworks, and team processes that raise the bar for the entire Customer Success organization. REQUIREMENTS * Minimum 5 years in Customer Success roles, with a proven track record driving adoption, retention, and expansion for Key & Strategic customers, preferably in the SaaS industry. * Demonstrated ability to build and manage C-level relationships and navigate complex organizational structures. You've led Executive Business Reviews, shaped multi-stakeholder adoption strategies, and influenced senior decision-makers. * Proven impact driving, developing and deploying digital adoption and enablement strategies for complex technical products in rapidly evolving landscapes. Experience with AI-driven products or emerging technology categories is a strong plus. * Proven ability to drive organizational change management and transformation initiatives, guiding customers through long-cycle adoption journeys (6-9 months) that require sustained engagement, executive alignment, and cross-functional coordination. * Proven ability to develop deep product knowledge and effectively communicate technical concepts to drive customer adoption and success * Excellent communication skills in English and French to engage confidently with a diverse range of stakeholders, from end users to C-levels. Strong written and presentation skills for executive-facing deliverables. * Curiosity, eagerness to learn, and adaptability with a flair for elegant solutions to first-of-a-kind problems. You bring structure to ambiguity, propose elegant solutions to first-of-a-kind problems, and can manage a portfolio of complex accounts while simultaneously contributing to team-wide infrastructure and process development. * High level of ownership and initiative with a "doer attitude". You thrive operating alongside demanding enterprise users in an emerging field, driving outcomes with minimal supervision while setting the standard for others LOCATION We're prioritizing building our team with an in-person culture at our offices in Paris, San Francisco, and New York because we value the magic that happens when talented people work closely together. We have an office-first culture. Some of the best things about building at Dust are the energy, the fast decisions, and the unexpected conversations that unlock a hard problem, which happen because we are in the same room. Being together is not a formality, it is how we do our best work, and it is something we actively protect. That said, we hire people with strong judgement and we extend that trust to how they manage their time. When working from home makes more sense for what you need to get done that day, we trust you to make that call. WHY DUST The models are powerful enough. What's missing is the product layer where AI meets how companies actually work. That's what we're building: the infrastructure that lets any team turn scattered knowledge and tools into coordinated execution with agents they build, own, and run themselves. We use Dust ourselves every day. We get to shape how humans and agents collaborate while solving our own problems with the product we ship. That loop is rare, and it's why we move fast. If you're excited about defining a new category and want to join a determined team of optimists who focus on users, ship fast, and don't take themselves too seriously, we'd love to talk. Even if you don't check every box in our requirements, we encourage you to apply. We value diverse perspectives and backgrounds, and we're more interested in your potential and passion than a perfect match to our checklist. Learn how we think and work. * Our product constitution, a story about our mission * Agents at work - Latent Space, podcast with our cofounder, Stanislas Polu, 2024 * LLMs reasoning and agentic capabilities over time - dotAI, podcast with our cofounder, Stanislas Polu, 2024