French-Speaking Customer Experience Specialist

Staycation

🍿 ABOUT STAYCATION For most people, hotels are places you only visit when you travel. But we see something different. Behind their doors, hotels hide some of the most extraordinary spaces cities have to offer: breathtaking rooftops with skyline views, world-class spas and pools, bars and restaurants led by visionary chefs, interiors that spark the imagination, and beds so perfect you never want to leave them. Yet, most of these spaces remain invisible to the people who live just a few streets away. Staycation was born from a simple belief: the most inspiring places in your city shouldn’t be reserved for tourists. They should be part of your everyday life, an alternative to a dinner-date at a restaurant, a spontaneous midweek escape, or a unique way to celebrate a special moment. Our mission is to transform hotels into a new form of urban entertainment. Places people turn to when they want to feel, connect or recharge. Whether it’s 24 hours, 48 hours, or just a few hours, we’re reinventing the way people experience the cities they call home. Today, Staycation means: * 🌍 4 million users in France, Belgium and Switzerland (soon in the UK and Spain) * 🏨 2,000+ partner hotels among the best 4★, 5★ and iconic palaces * ⭐️ 9.3/10 average rating for our experiences Joining Staycation means becoming part of a passionate, creative, and ambitious team on a quest to redefine what hospitality and city life can be. ✨ THE ROLE You’ll be the person who makes sure every user has the best possible Staycation experience. Your mission is to combine empathy, rigor, and a strong sense of service to ensure that every user feels supported from start to finish. As Staycation continues to grow beyond France, we’re also looking for someone who can support our international ambitions over time. The role will initially remain mostly focused on our French-speaking users, but strong English and Spanish skills will be important as our London and Barcelona markets develop. 📍 KEY RESPONSIBILITIES You’ll be in direct contact with our users and play a key role in the team: * Interact daily with our users in France and, increasingly over time, support users across our international markets including the UK, Spain, Switzerland, Netherlands and Belgium. * Respond to all user requests and help them prepare their Staycation in the best possible way. * Collaborate seamlessly with our partner hotels and our internal sales teams to deliver exceptional experiences. * Follow up proactively with users after any incident, and turn detractors into ambassadors. * Represent our users’ voice internally to continuously improve our offers. * Help us build and refine high-quality processes and organization. 🌍 LOCATION This position is based in Paris, 20th district, with a hybrid work setup (up to 2 days remote per week). 🚀 WHY JOIN US? * A small, tight-knit team where your work has direct and visible impact on users, on hotels, and on the product. * A role at the heart of Staycation: you'll be the eyes and ears of the company. * No two days are the same: the problems are recurring, but the people behind them never are. * Real responsibilities from day one: short decision cycles and genuine freedom to act. * A chance to help shape the future of our Care team as we scale. 🎯 YOU’RE THE IDEAL CANDIDATE IF YOU HAVE: MUST-HAVES * At least one year of experience in B2C customer engagement or customer care. * Native-level written and spoken communication skills in French. * Strong written and spoken communication skills in English and Spanish. You don’t need to use all three languages equally from day one, but you should be comfortable supporting users in each of them as our international activity grows. * Genuinely empathetic: you enjoy helping people and take real satisfaction in delivering great experiences. * Positive, calm and solution-oriented, even under pressure or in high-volume situations. * Organized, detail-driven and reliable: you're very thorough, and every detail and request gets the attention it deserves. * Comfortable picking up the phone to unblock a situation. * A surprising passion for reporting and data NICE TO HAVE * Experience with Zendesk or a similar support tool. ⚙️ HIRING PROCESS * 👋 Recruiter interview with Mathieu (Talent Acquisition Manager) - 30-45 min * 🤝 Manager interview with Valentine (Customer Care & Merchandising Lead) and Zacharie (Account Management & Care Lead) - 60 min * ⚙️ Technical interview with Valentine and Julie (Customer Care Specialist) - 60 min * 🤞 Final meetings with the Leadership team (60 min) and 2-3 members of the Supply team (30 min)

Deezer

LIVE THE MUSIC WITH US From a pioneer tech start-up created in 2007, Deezer has become one of the first French unicorns and the second largest independent music streaming platform in the world. At eighteen years old, we’re only just coming of age. Now listed on #EuroNext, Deezer is a rapidly-growing, cutting-edge player in the music streaming market. If you want an environment where you can make your voice heard and be at the forefront of music and tech, look no further! We believe music is all about embracing the things that make us different. Deezer is a vibrant community that celebrates uniqueness, diversity and individuality, and thrives on collaboration. Our international and passionate teams pride themselves on being at the forefront of the music experience, going beyond streaming and helping the world to Live the Music. We’re constantly evolving alongside our customers, partners, artists and employees — striving to make Deezer the most personal and innovative streaming service in the world. Ready for an electrifying journey? Apply now and do your part in bringing extraordinary music experiences to people’s lives! **Join Us** Job Description How about you? At Deezer, partnerships are at the core of our DNA and play a key role in driving our growth. Within Deezer, the Subscription Sales team is part of the Commercial team and is dedicated to developing and managing B2B subscription partnerships worldwide. Our mission is to grow Deezer Subscriptions by building strong, long-term relationships with a wide range of partners. As part of our distribution strategy, we are expanding our strategic B2B business line: Deezer Subscriptions. To support this growth, we are looking for a Subscription Sales Specialist to join our team and contribute to the development of our core global markets. This is a 6-month internship starting in September 2026. What you’ll do: Get ready for a role packed with diverse and exciting challenges where no two days are the same! You will be the driving force behind Deezer’s subscription sales. Your key missions will include: * Working closely with internal teams (sales, marketing, operations, product) to deliver 360° partner solutions. Acting as a driver of innovation, challenging existing processes, launching new initiatives, and helping open new business opportunities with an entrepreneurial mindset. * Developing and managing the existing client portfolio, ensuring partner satisfaction, renewals, and long-term value creation. * Expanding the client portfolio by identifying and qualifying new partnership opportunities across multiple verticals, including CSE/employee committees, resellers, brands, and marketing agencies. * Leading negotiations and closing strategic deals with high-potential partners. * Order management, from deal structuring to operational follow-up, ensuring smooth execution for partners. You'll thrive in this role if you: * Are passionate about sales and business development with a hunter mindset. * Have interest in lead generation, pipeline management and deal follow ups. * Communicate with impact and build relationships effortlessly. * Are highly autonomous, organized, rigorous — but also creative and bold. * Are fluent in both French and English. At Deezer, diversity drives innovation. Whatever makes you uniquely you, your experiences, your way of thinking, your journey, might be exactly what we need. If this role speaks to you and aligns with your interests and capabilities, even if you don’t meet 100% of the qualifications listed, please give it a try and tell us more! #BeYou Additional Information At Deezer, you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work, we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e-learnings and workshops right from the onboarding : * Regular Diversity & Inclusion internal and external talks * Dedicated employee work streams on Gender equity, Ethnicity & Culture, Disability and LGBTQ+ * Multiple e-learnings and mandatory training sessions for all managers * English and French courses for all, so that everyone can connect and feel included Beyond benefits like health insurance, transportation, we offer you extra perks like: * A Deezer premium family account for free * Access to gym classes * Join over 70 Deezer Communities to connect beyond your day-to-day work, share passions, learn from each other and #Belong. * Deezer parties several times a year and drinks every thursday * Allowance for sports, travelling and culture * Meal vouchers * Great offices always located in dynamic and attractive districts, whether in Paris, London or Sao Paulo! * Hybrid remote work policy If you want to learn more about life and culture at Deezer, please visit our Welcome to the Jungle page here!

Scaleway

OUR STORY:   🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow ! Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.   Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.   With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.   Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen.   📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.   WHY WE NEED YOU? Our growth is driving us to strengthen our Elite Support team to ensure a reliable support experience for our premium accounts (Business, Enterprise, Silver, Gold, and Dedibox VIP) as we scale our 24/7 service infrastructure. Your mission will be to take ownership of and resolve high-priority incidents reported by our premium clients. You will be on the front line to guarantee strict adherence to our service level commitments (SLAs and initial response times), maintain high customer satisfaction (CSAT), and build long-term trust with our most strategic accounts. YOUR FUTURE TEAM You will join a close-knit, international team of 9 people. The Elite Support team operates under a 24/7 shift system to guarantee continuous reactivity for our strategic enterprise clients. Mutual aid is our golden rule; we never leave a colleague handling a critical incident alone. We look at mistakes as collective learning opportunities. When premium traffic allows, the team steps up to handle tickets picked up or escalated by Level 1 and Level 2 support teams across all cloud products, applying the same high standards of customer satisfaction (CSAT) to every user.   YOUR DAILY ROUTINE (Tasks) Prioritize, investigate, and resolve critical and complex incidents raised by VIP and premium business accounts. Ensure strict compliance with response times and service level agreements (SLAs). Communicate clearly and transparently with both French and English-speaking customers, keeping them informed and reassured even under pressure. Handle issues directly for premium clients, process internal escalations coming from Level 1 and Level 2 teams, and route unresolved technical issues to Level 3 or specialized teams (Dev, Product, Infra, Billing, etc.). Follow a 24/7 rotational shift system (6am-2pm, 10am-6pm, 2pm-10pm, and 10pm-6am). Provide temporary support to Level 1 and Level 2 engineering teams across the broader product catalog when premium channels allow, keeping CSAT at the heart of every interaction. Find and apply quick workarounds during critical incidents to safely restore client operations as fast as possible. Document system incidents, technical discoveries, and support processes to enrich the collective knowledge base. Actively participate in mentoring new team members and supporting internal continuous training initiatives.   ABOUT YOU HARDSKILLS: Cloud Architecture Foundations: 2-3 years of experience supporting or deploying complex Cloud architectures (IaaS/PaaS). Technical Ecosystem: Hands-on experience or solid understanding of Linux systems, networking, APIs, virtualization, and databases (Kubernetes, Terraform, and container technologies are highly valued). Incident Management: Strong familiarity with SLA enforcement, major incident management frameworks, and executing technical workarounds under pressure. Support Tooling Ecosystem: Experience navigating ticket platforms, monitoring tools, and collaborative setups (e.g., Jira, Deskpro, Diabolocom, Slack). Language Proficiency: Fluency in English and French, with the ability to communicate accurately both verbally and in writing. SOFT SKILLS: Premium Customer Care: Deep commitment to customer satisfaction (CSAT culture) for both strategic accounts and standard workflows. You know how to stay calm, professional, and reassuring during high-stress production crises. Structured Communication: Ability to break down and communicate complex technical concepts clearly and concisely to premium client stakeholders. Analytical Thinking & Methodology: High rigor in diagnosing system failures, tracking execution procedures, and logging technical statuses. Team Synergy & Collaborative Spirit: A natural disposition to share knowledge, pass over shift handoffs cleanly, and partner with TAMs, Sales, and Product units. Troubleshooting & Curiosity: You love to dig deep into systems, investigate complex bugs autonomously, and keep up with rapid cloud/AI market developments.   WHAT YOU WILL FIND AT SCALEWAY ++++ Onboarding & Training: A complete 5-week training period is provided in full on-site presence. You will remain on standard office hours shifts for at least your first 2 months to ensure a smooth integration. Hybrid work: We offer up to 3 days of remote work per week. (Note: Hybrid schedules apply to standard daytime windows. Shifts covering 10am-6pm and 2pm-10pm are handled on-site at our Paris office, while early and night shifts are done remotely). Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities. Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches. Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life. International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French. Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.   🚀 Why join the Scaleway adventure? ✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI. ✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges. ✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.   🔜 THE NEXT STEPS … Screening Call with our recruitment team (30 min) Interview with Elite Support Manager & Elite Support Technician from the current team, including support/technical scenarios to understand your technical skills and approach to the role (1h 15 min total) Interview with the Head of Support to deepen discussions and assess your fit with the team (45 min) Final Meet & HR sync to tour our offices and meet your future colleagues