The AI-powered OS for beauty,
wellness and self-care
About Fresha
Fresha is the AI-powered operating system for the global beauty, wellness and self-care ind...
The AI-powered OS for beauty,
wellness and self-care
About Fresha
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
The AI-powered OS for beauty,
wellness and self-care
About Fresha
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
TECHNOLOGY
We're on a mission to build end-to-end products and technology that powers the an incredible e-commerce experience for luxury customers everywhere, understanding the motivations and needs of our customers and partners, to designing and testing hypotheses, to creating industry-leading experiences for luxury customers.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
THE ROLE [Porto or Lisbon based]
You'll be integrated in a dynamic and professional team that work together to achieve a meaningful roadmap aligned with Farfetch strategy. You'll report to the Development Manager and will work on projects across all areas of D365FO and different business units within Farfetch group, you'll integrate D365FO with the Farfetch ecosystem and platform.
JOB SUMMARY
About Rovo Group
Rovo Group is one of Europe’s fastest-growing apparel production platforms, combining
premium sourcing expertise with a next-generation digital stack. We operate three business units:
* Rovo - Full-cycle development & manufacturing for fashion brands
* Assembly - Custom merchandise with a seamless digital creation process
* Index - Direct-to-consumer essentials with superior materials and fit
You’ll partner across all three, with a strong focus on Assembly’s digital platform and Rovo’s production workflows.
Role Overview
As Manager of Data & AI, you will lead and actively build Rovo’s AI and data capabilities. This is a hands-on role focused on
designing, prototyping, and deploying AI systems, intelligent agents, and automation workflows that drive measurable business
impact.
You will own the execution of AI initiatives across the company while ensuring a reliable, scalable data foundation. You are
expected to spend a significant portion of your time building, not just managing.
Your mission is to turn AI into a practical execution layer that increases speed, reduces manual work, and enhances decision
quality across Product, Operations, Finance, Sales, and Supply Chain.
Depending on the candidate’s experience, the role may be positioned at Manager or Head level.
KEY RESPONSIBILITIES
1. AI Systems & Agents
* Build and deploy LLM-based applications and AI agents (RAG, tool-calling, multi-step workflows).
* Develop internal copilots and automation pipelines.
* Ensure reliability, monitoring, and guardrails.
2. Workflow Automation & Process Optimization
* Replace manual workflows with AI-driven solutions.
* Automate reporting, QA, and operational tasks.
* Scale successful automations across teams.
3. Data Infrastructure & Quality
* Maintain and optimize the data warehouse (BigQuery/Snowflake).
* Manage SQL pipelines and ensure data quality.
4. Business Partnering & Execution
* Turn business needs into practical AI solutions.
* Prioritize high-impact initiatives and deliver measurable outcomes.
5. Measurement & Impact
* Define technical standards and best practices.
* Define standards and track ROI (time saved, efficiency, cost impact).
PREFERRED QUALIFICATIONS (MUST-HAVE/NICE-TO-HAVE)
Must-Have
* 6 - 10 years in data, AI, analytics, or engineering roles.
* Proven hands-on experience building AI-powered workflows or LLM applications.
* Strong experience with:
* LLM APIs (OpenAI, Anthropic)
* Prompt engineering and structured outputs
* RAG systems
* Tool-calling / agent frameworks (LangChain or similar)
* Strong SQL expertise and experience with modern data warehouses.
* Experience integrating APIs and automating workflows.
* Strong problem-solving and execution mindset.
* Fluent in English.
Nice-to-Have
* Proficiency in Python for AI and automation.
* Experience with vector databases and semantic search.
* Experience with dbt, Looker, or BI tools.
* Background in high-growth or operationally complex environments.
* Experience designing evaluation frameworks for LLM systems.
BENEFITS & WORKING CONDITIONS
* Health insurance coverage.
* Flexible work schedules that promote work-life balance.
* Generous allocation of 26 vacation days per year.
* Collaborative and supportive work environment.
* Opportunity for professional growth and development.
* Modern and well-equipped office space in a convenient location.
