Senior Engineering Manager V&V Media

At Twilio, we’re shaping the future of communications, all

from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of

businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication

to remote-first work, and strong

culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse

experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills

and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

.

We use Artificial Intelligence (AI) to help make our hiring

process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first

company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer

meetings.

.

We

are actively recruiting for this role to fill an existing vacancy. We're looking for an experienced, technically strong

Engineering Manager to lead our Voice Media team. You'll drive the technical strategy for core media infrastructure that powers

Twilio's Voice services at global scale. Your team will build robust systems processing billions of media streams while

maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep

systems expertise and a passion for real-time communications technology.

• Lead a team of senior engineers developing Twilio's

next-generation media processing

stack

• Drive technical architecture decisions for low-latency, high-throughput media

systems

• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
• Establish

engineering excellence through code quality standards, testing practices, and operational reliability

• Mentor engineers

and provide technical guidance on complex media processing

challenges

• Balance technical debt reduction with feature development while maintaining service

reliability

• Build and evolve systems handling real-time media processing at

scale

• Own service performance metrics, reliability targets, and

continuous improvement

initiatives

• Partner with engineering leaders to align media platform capabilities with broader Voice

strategy

Twilio values diverse experiences from all kinds of industries, and we

encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a

traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new

to the table!

• 5+ years of engineering management experience leading teams building

distributed systems

• Understanding of Voice/VoIP infrastructure and media handling challenges
• Strong technical background with experience architecting and building backend services at scale, operating

them with high reliability under strict SLOs

• Deep understanding of systems design, microservice architecture, and

cloud infrastructure

• Experience managing complex technical tradeoffs between reliability,

scalability, and feature development

• Track record of successfully delivering critical infrastructure projects with

significant technical complexity

• Experience in improving developer velocity using AI tools
• Strong knowledge of

performance optimization, reliability engineering, and operational excellence

• Excellent communication skills with ability

to translate complex technical concepts across technical and non-technical audiences

• Experience with at least one of:

real-time communications systems, media processing, streaming technologies, or related fields

• Experience with SIP, RTP/RTCP or other communications

protocols

• Familiarity with media codecs, transcoding, packet loss concealment, and audio

processing

• Background in building low-latency, globally distributed

systems

• Experience in building Voice AI products
• Knowledge of cloud infrastructure on

AWS or similar

platforms

This role

will be remote and based in Ontario or Alberta, Canada.

We prioritize connection

and opportunities to build relationships with our customers and each other. For this role, you may be required to travel

occasionally to participate in project or team in-person meetings.

Working at Twilio

offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement

savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional

compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness

benefits, retirement contributions, and paid time off.

• CAD 194,000.00 (Developing Minimum) - CAD 242,500.00 (Mid)
• Target Bonus Percentage 17,5%

The

successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills,

experience, and geographic location.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek

out colleagues who embody our values — something we call Twilio Magic.

Additionally, we empower employees to build positive change in

their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full

potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

We care about

your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please

ensure you are engaging with an official @twilio.com email address. We will never ask for payment,

gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal

interview process or conduct interviews exclusively through text-based messaging apps.

Twilio is proud to be an equal opportunity employer.​ We do not

discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health

decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected

veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally

protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal,

state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with

the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates

in the E-Verify program in certain locations, as required by law.