Principal Technical Program Manager, Performance

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. Why Pinterest, Why Now Pinterest is making a serious bet on performance advertising and delivering on that bet requires ads infrastructure operating at a fundamentally different scale than where it is today. The Platforms TPM team partners with engineering leadership across Ads Infrastructure, Core Foundations, Quality Engineering, and Client Platforms to turn platform strategy into clear, executable programs that ship. This role exists because Pinterest's Ads & Core Infrastructure portfolio: Shopping index scale-out, next-gen indexing pipelines, catalog unification, and API modernization needs a TPM Leader who has done this before. Someone who can walk in, size up a complex portfolio, build the execution system it needs, and drive delivery with the kind of discipline that makes engineering leaders trust you with their hardest problems. If you've built your career in ads infrastructure or platform-scale data systems and you're ready to own the operating model rather than inherit one, this is that role.   What you’ll do: * Own end-to-end TPM execution for Pinterest's Ads & Core Infrastructure portfolio: the primary focus of this role including Shopping index scale-out (300M → 1B+ items), next-generation indexing pipelines, catalog and ingestion unification, API modernization, and core infrastructure reliability programs. * Build the execution operating model for this portfolio from the ground up: milestones, RAID discipline, decision forums, escalation paths, and accountability structures that give engineering teams the clarity to move faster. * Partner with engineering leaders across Ads Infrastructure and Core Foundations to define program outcomes, sequence workstreams, manage cross-team dependencies, and drive delivery against multi-quarter goals. * Manage and develop a small team of TPMs across Ads & Core Infra, Quality Engineering, and Client Foundations: setting direction, coaching on execution craft, and creating leverage while staying hands-on with the highest-complexity programs yourself. * Provide senior leadership coverage and strategic judgment for Quality Engineering and Client Foundations programs, where experienced TPMs are already executing day-to-day. * Build and run integrated operating cadences across the portfolio: roadmap planning, milestone reviews, dependency tracking, status reporting, and escalation paths to Platforms and EPD leadership. * Use GenAI as the default operating model for program execution: AI-assisted program artifacts, status synthesis, risk and dependency tracking, and stakeholder communications and prototype lightweight dashboards or workflow tools using AI coding assistants to reduce toil across the portfolio. * Surface risks, tradeoffs, and escalation paths proactively to senior engineering and EPD leadership: before they become incidents. * Apply Pinterest's AI governance and safety-by-design standards: handle sensitive data appropriately, validate AI-generated outputs, and ensure AI-assisted workflows meet applicable policy and compliance expectations.   What we’re looking for: * Ads infrastructure experience, for real. You've worked inside an ads platform, indexing, serving, pipeline architecture, catalog systems, or API infrastructure at a company operating at scale. You know what scaling a product index to 1B+ items actually requires. You can have a technical conversation with a principal engineer about tradeoffs without needing a translator. * You've built execution systems where they didn't exist. You've come into a portfolio or team where the operating model was missing or broken, diagnosed it quickly, and built the structure that let teams move with confidence. You know how to establish the minimum viable execution system and iterate, you don't wait for perfect information to start. * Technical depth with cross-domain range. Your core is ads infrastructure or platform-scale data systems, but you ramp quickly into adjacent technical domains such as  APIs, client platforms, reliability infrastructure and become credible there. Strong engineers trust your judgment even outside your primary background. * Senior stakeholder management. You communicate at VP level without preparation time. You frame tradeoffs, drive alignment, and surface risks in the same conversation. You're proactive, not reactive, and engineering leaders seek you out rather than tolerate you. * Execution discipline others can feel. When you're running a program, people know it. Milestones are real. Risks surface before they become incidents. You create a forcing function that makes teams better at delivery just by being in the room. * People leadership without losing hands-on credibility. You've managed TPMs and made them better set direction, coached on craft, created leverage without losing the ability to be the most rigorous person in the room on your highest-stakes programs. * AI-first operating instincts. You default to AI-assisted drafts, prompts, and lightweight tooling to accelerate your own work and reduce team toil. You apply strong judgment to validate outputs and know when AI use needs additional controls. * Experience translating strategy into executable multi-quarter roadmaps with clear milestones, dependencies, and measurable outcomes across multi-team portfolios. * Bachelors in a technical discipline, or equivalent experience (10+ years in a technical, program or analytical role) * 5+ years experience in a technology people management role (engineering manager, product manager, program manager or technical consulting engagement manager)   Relocation Statement: *  This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model. In-Office Requirement Statement: * We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role. * This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.   #LI-REMOTE #LI-JD3 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here. US based applicants only $171,467—$300,067 USD Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.   By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.

Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.   Who We Are? Coupang is reimagining the shopping experience for millions of customers by making commerce faster, simpler, and more reliable. Our marketplace business plays a critical role in expanding selection, improving customer choice, and enabling sellers of all sizes to grow through Coupang’s platform. We are looking for a Senior Staff Technical Program Manager to lead high-impact programs across Coupang’s Marketplace Selling Partner APIs. This role will work closely with large sellers, ERP integrators, product managers, engineering teams, operations, and business stakeholders to scale marketplace selection while improving catalog quality and completeness.   ROLE OVERVIEW As a Senior Staff TPM, you will drive strategic programs that help large sellers and ERP integration partners connect to Coupang more effectively through APIs. Your primary focus will be increasing marketplace selection and improving the quality of product catalog data, including reducing missing or incomplete catalog attributes. You will own complex, cross-functional initiatives from strategy through execution, translating business goals into technical programs and ensuring that sellers, integrators, and internal teams have the capabilities, documentation, tooling, and operational processes needed to succeed.   KEY RESPONSIBILITIES * Lead large-scale technical programs for Coupang Marketplace Selling Partner APIs, focused on seller onboarding, catalog integration, selection growth, and catalog quality improvement. * Partner directly with large sellers and ERP integrators to understand integration needs, remove technical blockers, and improve API adoption. * Drive programs that increase marketplace selection while ensuring products are listed with complete, accurate, and high-quality catalog attributes. * Work with product and engineering teams to define API requirements, prioritize roadmap items, and improve integration workflows for sellers and third-party integrators. * Identify gaps in catalog attribute coverage, data quality, validation rules, error handling, and API usability, then lead initiatives to close those gaps. * Establish metrics, mechanisms, and reporting to track selection growth, catalog completeness, integration success rates, API adoption, and seller experience. * Coordinate across engineering, product, marketplace business teams, operations, legal, compliance, and partner-facing teams to deliver scalable solutions. * Develop operating mechanisms for launch readiness, partner escalation management, API change management, and post-launch performance tracking. * Represent the needs of large sellers and ERP partners in technical roadmap discussions. * Communicate program strategy, risks, tradeoffs, and progress clearly to senior leadership.   BASIC QUALIFICATIONS * Significant experience in technical program management, product management, engineering management, or a related technical leadership role. * Experience leading complex, cross-functional programs involving APIs, platform products, enterprise integrations, or developer-facing systems. * Strong understanding of marketplace, e-commerce, catalog, seller platform, or retail technology domains. * Experience working with external partners, enterprise customers, system integrators, ERP providers, or large-scale API consumers. * Demonstrated ability to translate business objectives into technical requirements and execution plans. * Strong program management skills, including roadmap planning, dependency management, risk mitigation, stakeholder alignment, and executive communication. * Ability to operate effectively in ambiguous environments and drive clarity across technical and business teams. * Good written and verbal communication skills in English. * Fluent Korean Speaking/Reading/Writing skills * Ability to work from Seoul, South Korea.   PREFERRED QUALIFICATIONS * Experience with marketplace seller APIs, catalog ingestion, product listing workflows, item data quality, taxonomy, or attribute completeness. * Experience working with ERP systems, system integrators, middleware platforms, or large seller integrations. * Familiarity with API design principles, developer experience, integration testing, error handling, and API documentation. * Experience defining and driving metrics related to selection growth, catalog quality, API adoption, and partner success. * Korean language proficiency or experience working with Korean sellers, partners, or local market teams. * Experience operating at Senior Staff, Principal, or equivalent level in a large-scale technology organization.   WHAT SUCCESS LOOKS LIKE In this role, success means that more large sellers and ERP partners can integrate with Coupang efficiently, onboard more selection at scale, and provide complete, high-quality catalog data. You will help reduce friction in the seller integration journey, improve marketplace catalog completeness, and build the mechanisms needed for long-term API platform growth.   IDEAL CANDIDATE The ideal candidate is a senior technical leader who can move comfortably between business strategy, partner engagement, and deep technical execution. You understand how APIs enable platform scale, how catalog quality affects customer experience, and how to align many teams around measurable marketplace outcomes. You are comfortable influencing senior stakeholders, diving into technical details, and working directly with external partners to solve hard problems.   Recruitment Process and Others Recruitment Process * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. Privacy Notice * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. * https://www.coupang.jobs/en/privacy-policy/ Document Return Policy * This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. * A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. * A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail. * In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.