People Operations Partner

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. WHAT YOU’LL BE DOING We are looking for a highly motivated and data driven Senior Account Manager to join our growing team.  As an Senior Account Manager you’ll play a key role in maximize our partners performance on the Wolt platform. You’ll focus on building strong relationships, providing top tier client experience, and driving growth through data-driven insights and close collaboration with cross-functional teams.  DAY-TO-DAY IN THIS ROLE YOU’LL * Driving the commercial growth of existing restaurant partners by delivering strategic, data-driven insights and high-quality consultation; * Analyzing partner performance to identify opportunities, generate actionable insights, and implement improvements; * Testing scalable solutions for partner collaboration, evaluating outcomes, and implementing efficient workflows; * Re-negotiating commercial terms with key partners to strengthen collaboration and long-term value; * Sharing expertise, guiding structured partner consultations, and championing operational excellence; * Ensuring effective cross-functional communication to align goals and optimize partner performance; * Collaborating with Sales and Merchant Services teams to streamline operations and strengthen feedback loops; OUR HUMBLE EXPECTATIONS * 5+ years of experience in account management, retail operations; experience in e-commerce or marketplace is a plus; * Proven track record in driving commercial growth and optimizing performance within retail or partner management environments; * Solid negotiation skills with experience re-negotiating commercial terms to build sustainable, mutually beneficial partnerships; * Experience collaborating cross-functionally with Sales, Operations, and Merchant Services teams to align objectives and streamline processes; * Results-oriented, proactive, and adaptable to a fast-paced, evolving business environment; * Passionate about using insights and data to deliver measurable business impact and long-term partner value; * Excellent communication skills, fluency in English; * Driving license required; WHAT WE OFFER * A fast-growing tech company with lots of career opportunities, both locally and internationally; * Medical subscription – Regina Maria; * Meal tickets; * Monthly budget for sports activities; * Employee Assistance Programme - therapy and wellbeing; * Employee discount on all Wolt orders. NEXT STEPS If you're ready to learn, contribute, and grow within a collaborative environment, we’d love to hear from you! OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Masabi

About Us_ // At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.  Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.  Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.  THE ROLE_ // We are looking for a detail-oriented and proactive Payroll & Expenses Specialist to join our Finance team. In this role, you will be the backbone of our day-to-day financial operations, taking ownership of end-to-end payroll processing, managing employee expense platforms, and maintaining accurate financial compliance. As an Specialist, you will act as a key point of contact for employee queries regarding payroll and expenses, ensuring our global team is supported efficiently. You will bring a hands-on approach to data integrity, cross-departmental collaboration, and process efficiency, ensuring our foundational finance functions run smoothly and scalably. LOCATION_ // This role is available in a fully remote model for candidates based in Romania. RESPONSIBILITIES_ Payroll Management & Administration * Apply necessary payroll changes to relevant platforms to ensure data is ready for review and approval by the Employer of Record (EOR) across multiple jurisdictions (UK, USA, PASSENGER, EOR, RO). * Act as the primary payroll cover to ensure continuity of business operations. * Prepare pension files and handle the monthly management of AXA benefits when they are processed through payroll. * Lead the creation, administration, and internal communication regarding P11D forms, and assist with PAYE Settlement Agreement (PSA) data collection. * Act as the go-to contact for all employee payroll-related questions. Expense & Platform Management * Oversee expense processing across Expensify, EOR platforms, and Navan. * Monitor and track company policy allowances, approving expenses in strict accordance with internal guidelines. * Input and update project codes and manager assignments within Expensify, actively seeking manager approvals when required. * Manage financial coding, including accurate processing of VAT. * Generate and distribute Navan utilization and expense reporting. * Resolve everyday employee queries regarding the expense process. Corporate Cards & Supplier Payments * Collate, review, and track expenses on behalf of company credit card users, managing monthly communications and chasing cardholders for outstanding or completed reports. * Manage credit card accruals and correct VAT codes upon receipt of material evidence. * Prepare supplier aging reports and the weekly payment run for review by the Financial Controlling Associate. Tax, Audit & Compliance Support * Collate tax documentation and expense data to support international operations (e.g. Romania tax compliance). * Support our auditors with data across your areas of responsibility. ABOUT YOU_ // We’re looking for someone with a proactive mindset, strong attention to detail, and a collaborative spirit, with experience in the following areas: * A baseline conceptual understanding of UK payroll (cycles, pension preparation, payrolled benefits admin, etc.), including employee and employer National Insurance, tax, and benefits processed via P11Ds. Direct hands-on payroll processing experience is not necessarily required. * Comfortable navigating and managing tools like Expensify, Navan, or equivalent EOR/expense tracking software, along with working comfort in Excel or Google Sheets. * Attention to detail, particularly around VAT coding, policy compliance, and data reconciliation. * Regular day-to-day use of AI tools, with a habit of questioning and verifying AI-generated output rather than accepting it at face value. * Excellent communication skills, with the ability to collaborate across multiple departments and support employees with empathy and clarity. SOME OF OUR BENEFITS_ * 25 days holiday per year plus the Christmas Shutdown (another 3-4 days) * Premium medical care via Regina Maria * Regular social gatherings with a monthly allowance for each employee * Up to €1000 training budget per year * €200 to spend on your home office * €24 to spend on monthly team building activities * Choice of workstation * Ability to work for up to 3 months per year from any country in the world Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all. // We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work. Whoever you are, just be yourself. // We welcome applications from underrepresented groups, including disabled and neurodivergent people, and can make adjustments at any stage of the process. You’re also welcome to share your pronouns whenever you feel comfortable. Together, we simplify journeys, remove barriers, and improve daily life for millions. Why Join Masabi? * Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are. * Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey. * Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load. We’re already powering journeys - are you ready to join us?

Masabi

About Us_ // At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.  Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.  Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.  THE ROLE_ // We’re looking for a Principal Engineer - Payments to join Masabi’s Architecture team, with a primary focus on our payments domain. This is a senior role for someone who combines strong technical judgement with deep payments experience. You’ll shape the technical direction of our payments platform while staying close enough to the detail to design, review and support meaningful technical work. Working across the engineering organisation, you’ll act as a senior technical leader within the payments domain: contributing to architecture, guiding complex decisions and helping teams build scalable, resilient systems that support millions of journeys worldwide. The role suits someone who can move between system-level thinking and implementation, who understands trade-offs, can navigate ambiguity and helps turn complex or loosely defined problems into clear, practical technical approaches. LOCATION_ // This role is available in a fully remote model for candidates based in Romania RESPONSIBILITIES_ * Shape the technical direction of Masabi’s payments platform, contributing to architecture, standards and engineering best practices * Design and deliver scalable, secure, resilient and cost-effective payment solutions aligned with Masabi’s platform direction * Support teams in building towards a modern, microservices-based architecture while balancing delivery priorities and long-term platform health * Stay close to technical delivery through architecture reviews, design discussions and targeted hands-on contribution where needed * Identify and work through complex technical challenges related to scalability, resilience, operational performance and system evolution * Act as a senior technical advisor across engineering teams, supporting and influencing technical decisions, particularly within the payments domain * Work with external providers and payment partners on integrations, technical alignment and problem-solving * Contribute to technical roadmap planning, prioritisation, technical scoping and architecture discussions for complex initiatives * Produce clear technical documentation and contribute to engineering standards, technical forums and good practices across the organisation ABOUT YOU_ * Strong experience working on payment systems, including integrations with PSPs, gateways or acquirers * Good understanding of payment flows, transaction lifecycles and system design considerations * Experience designing and evolving distributed systems and microservices architectures * You’ve operated at Principal or Staff level, shaping technical direction across multiple teams or domains * Strong judgement and the ability to balance short-term delivery with long-term architectural outcomes * Comfortable navigating ambiguity and turning complex problems into clear, practical technical approaches * Clear and thoughtful communicator, able to engage both technical and non-technical audiences * Comfortable being hands-on where needed, while maintaining a focus on system-level impact * You have strong experience with cloud platforms (AWS preferred) and modern infrastructure practices * You’ve worked on systems where scale, reliability, performance and cost trade-offs matter, and can navigate those decisions thoughtfully * You’ve contributed to engineering standards, architecture patterns or platform direction * Interest in or exposure to AI-enabled systems, particularly understanding architectural implications in production NICE TO HAVE_ * Experience with transit payments (e.g. contactless EMV, tap-to-ride systems) * Familiarity with card schemes (e.g. Visa, Mastercard, Interac) * Experience working in complex, multi-service or event-driven architectures * Familiarity with a range of tools and technologies including: * Development: Kotlin, Java * Data storage: DynamoDB, MySQL * Infrastructure as code and CI/CD: Terraform, GitLab CI/CD // You don’t need to have experience in every area listed above. If you bring strong fundamentals, good judgement and a willingness to learn, we’d still love to hear from you. SOME OF OUR BENEFITS_ * 25 days holiday per year plus the Christmas Shutdown (another 3-4 days) * Premium medical care via Regina Maria * Mental health support * Menopause support * Regular social gatherings with a monthly allowance for each employee * Up to €1000 training budget per year * €200 to spend on your home office * Choice of workstation * Ability to work for up to 3 months per year from any country in the world Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all. // We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work. Whoever you are, just be yourself. // We welcome applications from underrepresented groups, including disabled and neurodivergent people, and can make adjustments at any stage of the process. You’re also welcome to share your pronouns whenever you feel comfortable. Together, we simplify journeys, remove barriers, and improve daily life for millions. Why Join Masabi? * Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are. * Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey. * Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load. We’re already powering journeys - are you ready to join us?