Membership Programme Manager

SE3 Labs

Role As (Senior) Programme Manager for SE3, you will play a defining role in bringing our autonomous systems and Spatial AI capability to market with European militaries and industry partners. You will develop commercial strategies, institutional relationships, and capture campaigns that turn SE3's technology into awarded programmes. * Lead programmes across Europe from bid/no-bid decision, capture, commercial bid development, contract negotiation, and award * Build and maintain senior institutional relationships, including representation of SE3 at industry events * Manage relationships with prime contractors and structure partnerships * Lead proposal development end-to-end from capture strategy to win * Develop the commercial response at the intersection of legal, finance and procurement, building robust commercial models that deliver on SE3's growth objectives Your profile * A degree in business, engineering, political science, international relations, or an adjacent discipline; a postgraduate qualification is welcome * Professional experience across defence procurement, public-sector strategy consulting, business development in the public sector * Willingness to travel frequently across Europe and into other strategic markets where SE3 is pursuing opportunities * Confident operator across cultures, able to communicate and negotiate with senior stakeholders * Native-level German and full professional fluency in English, in both written and spoken form Given the nature of SE3's work in the defence sector, candidates must be eligible to obtain and hold the security clearance required for this role. What we value * Ownership: take responsibility for outcomes and remove obstacles to delivery without requiring direction. * Execution: convert discussions into clear decisions, decisions into deliverables. * High standards: hold yourself and the team to a consistently high standard of work. Perks & benefits * 31 paid days off: 30 vacation days plus your birthday off * Well-being access: free membership to gyms, yoga and wellness through EGYM Wellpass * Team offsites: 2 company retreats per year About SE3 SE3 Labs develops foundational Spatial AI technology for autonomous systems. The software processes sensor data in real time into a three-dimensional operational picture, synchronised across all platforms. Operators command the entire fleet using natural language. One operator, many systems, maximum effect. We combine deep scientific expertise, grounded in over a decade of leading research in AI and computer vision, with a clear focus on building systems that are proven in real-world environments. Equal opportunity SE3 is an equal-opportunity employer committed to building a diverse and inclusive team. All qualified candidates will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected under applicable law.

The Social Hub

Your Mission, Should You Choose To Accept It:   The Social Hub is on a mission to build and upkeep a thriving global community of change makers. We partner up with like-minded brands and organizations to build and activate different branches of our brand, and we engage members within and surrounding our hubs with creative experiences & events.  We’re looking for a community, events, and membership intern to aid us in the Membership team. This role offers a grand opportunity to develop yourself, working with a wide range of global stakeholders, both internally and externally. You will help us streamline and support internal projects, keep a structured workflow and support the Regional Programming Manager. On a daily basis, you will work closely from The Support Hub to aid the Connectors (Event & Community Managers) of our hubs.  You will join the team at our headquarters in Amsterdam for a period of 6-7 months, starting July 15th, 2026.  In Case You Don’t Know Who We Are (Ahem)…   Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Portugal, Scotland and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.   What You’ll Do:   * Connecting on-site Event, Community Managers and Regional Programming Managers by being the first point of contact for questions and event organisation requests  * Attending community events and activations in TSH locations across The Netherlands, auditing the execution and providing bi-monthly insights to the Regional Programming Manager  * Supporting the curation of the events strategy and ambassador programme  * Supporting the Membership team by tracking deadlines, taking notes, conceptualizing monthly event reports and highlights  * Researching market offerings and competitor propositions  * Assisting with development, communication and refinement of a wide variety of projects related to events and memberships What You’ll Have:   * You are enrolled in University or University of Applied Sciences (WO/HBO) as a student  * You are fluent in English (written, and spoken); other European languages are a bonus  * You are legally permitted to work and live in The Netherlands and available for a full-time internship and can work 40 hours/week  * You can work from our Amsterdam based Support Hub and willing to travel to our locations within the Netherlands, this is an In Person role. * Some experience with Microsoft Suite and understanding of event management processes  * You have a strong entrepreneurial spirit and eagerness to develop yourself in project management in an operational environment * You have true passion for hospitality, high problem-solving capabilities and enjoy working independently  What We Offer:   * The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   * The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   * The chance to learn and grow in your role with the potential for future growth   * Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   * A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

Soho House

The Role… The Senior Account Manager is responsible for the quality, consistency and depth of every member relationship across the Soho House portfolio. This is achieved both by managing a cohort of clients themselves, and also leading and coordinating a team of Account Managers with their own book of accounts. In your cohort will be the highest leverage and most complex member relationships which you will manage on a day-to-day basis. You will also be the escalation point for the Account Management team to solve problems, set and maintain the standard, and identify and communicate opportunities and trends across all accounts. You will be responsible for filtering and coordinating opportunities from across the business, and supporting the team in fulfilling specific daily requests and requirements from business units globally. Main Duties… Member Relationship Management * Serve as the primary point of contact for the most senior, complex and sensitive Soho Houses members, building trusted, long-term and personal relationships. Ensuring there is a seamless transition from onboarding to ongoing account management. * Own the full lifecycle of a member, from onboarding, curating their interaction with the business, advocating for each individual across the business and retention of all members. * Lead the full onboarding journey for new members, including needs assessment, profile creation and service orientation. Assessing onboarding outcomes and refining processes accordingly to elevate the member journey from day one. * Oversee invoicing, billing accuracy, and payment processing for all Soho House members. Coordinating with Finance Teams on reconciliations and reporting to ensure all payments are accurate and received on time. * Establish service standards and communication protocols tailored to each member. Maintaining accurate member records, preferences, and service histories. * Set the standard for how all Soho House members are engaged, communicated with, and retained, and support the team to maintain this standard * Oversee the full member journey from onboarding to long-term relationship, ensuring every touchpoint is personalised, proactive and discretionary * Anticipate the needs of members before they are expressed, working with the Events, Partnerships and Operational teams to curate personalised moments that feel unique and curated * Proactively invite and coordinate member participation in bespoke Soho House events, experiences, and partnerships * Address escalations or complex requests with speed, professionalism, and discretion, from start to resolution. Account Manager Team Leadership * Lead and coordinate the team of Account Managers, providing structure, operational support and demonstrating the standard of service delivery, consistency and attention to detail. * Implement service improvements by introducing clear SLAs and protocols and quality monitoring process to ensure consistent service delivery. * Drive the quality of the experience by representing the membership to Houses and ensuring all services are delivered in accordance with operational protocol. * Oversee workflow allocation, prioritisation, escalation handling, and support with complex request fulfilment to ensure a seamless experience at every touch point. * Handle all high-level escalations calmly and decisively, and action the associated learnings to ensure they do not recur. * Evaluate concierge team performance and implement service improvements or training initiatives where appropriate. * Guide the team to be confident act without escalating everything upward, while knowing exactly when to bring the Lead in. Operational Standards & Cross-functional Collaboration * Support the team by acting as the interface between the needs of the members and business operations including Events, Partnerships and Operational teams. * Work closely with the Event Manager to manage event communications and to analyse efficacy of events and implement associated service improvements. * Collaborate with Membership, Operations and Data teams globally to share member intelligence and deliver consistency across Houses * Lead the internal Soho House Ambassadors program - building the network of House-level contacts who can deliver a personalised experience for Soho House members globally * Own all SOPs followed by the Account Management team – keeping them relevant and monitor when training is required. * Oversee the allocation of budget associated with service delivery. * Develop and oversee SLAs to support the highest impact requests of members including bedroom and event allocation Reporting, Insight & Performance * Work with the Data team to build and maintain a reporting framework covering member satisfaction, engagement, spend, response times and service quality * Translate data into insight - presenting clear, actionable recommendations to senior leadership on what is working and what needs to change * Track your cohort of clients on a weekly basis to proactively anticipate churn and implement strategies to prevent this * Monitor the potential for churn in the team and offer weekly support to offset this * Report on team performance against KPIs on a weekly and monthly basis, and recommend improvements for underperformance * Report on monthly allocation of service benefits to members, revenue, visits and make recommendations for further personalisation of service in the following month. Success Metrics  * Member satisfaction and retention of high-profile, highly engaged and high-net-worth members * Revenue generated from members * Member engagement with bespoke events, in-house experiences * Timely and accurate completion of onboarding, invoicing, and operational processes * Account Management team performance and adherence to service standards * Effective collaboration with Membership, Operations, Events, Partnerships and Data teams globally * Delivery of clear, actionable reporting on service performance and engagement Requirements/ Qualifications:  * 5+ years’ experience within private members' clubs, luxury hospitality, concierge services, or membership based environments. * Demonstrated experience leading a service or account management team in a high-expectation, relationship-driven environment such as luxury hospitality, private members’ clubs, UHNW client services or equivalent. * Demonstrated experience managing senior HNW client relationships with an understanding of how to build authentic personal connections that allow you to personalise service delivery. * Strong attention to detail and time management skills with an ability to maintain consistently high standard in a busy, fast paced environment * Excellent problem-solving skills, a proactive nature and the ability to take initiative to collaborate cross-functionally with other departments. * Strong analytical and reporting capabilities with a data-informed approach to service excellence * Exceptional communication, emotional intelligence, and discretion. * Highly organised, detail-oriented, with proven ability of managing multiple tasks and priorities under pressure, while remaining calm and composed. * Proactive and solution driven mindset with the ability to anticipate needs and act with discretion and urgency. With the ability to build rapport quickly with high-profile, high-expectation individuals. * Passion for luxury lifestyle, hospitality, and delivering premium member experiences. The ability to identify luxury beyond the standard offering of premium concierge businesses * Tech-savvy, with experience of using CRM (ideally Salesforce), or loyalty programme platforms. * Proficient in using hospitality management tools and software including Opera, Open Table and GEM. * Strong understanding of global concierge services and loyalty programs. * Passionate about the Soho House ethos and creating unforgettable experiences for our members Benefits… Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. * Annual Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rates * Private Health and Dental Care * Weekly Pay * Life Assurance * Up to 50% Staff Discount on Cowshed & Soho Home * In Office Dog Policy on Fridays * Season Ticket Loan * Christmas Office Closure * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.