Customer Success Manager (São Paulo, Brazil)

Figma

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Technical Account Manager (TAM), you will serve as a trusted technical advisor to some of Figma’s largest enterprise customers. You will help organizations successfully adopt, integrate, and scale Figma across complex technical environments. This role sits at the intersection of customer success, enterprise architecture, and developer workflows. You will work closely with customer enablement, sales, and product teams to guide customers through sophisticated implementations involving identity systems, APIs, integrations, governance, and extensibility. Your goal is to reduce technical risk, accelerate adoption, and ensure customers are set up for long-term success. This is a full time role that is based out of São Paulo, Brazil. WHAT YOU’LL DO AT FIGMA: * Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals * Lead structured technical engagements that assess customers’ current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation * Guide customers through enterprise API usage and system integrations, helping them extend Figma’s capabilities within their broader technology ecosystems * Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption, extensibility initiatives and other emerging platform capabilities (Code to Canvas) * Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features * Collaborate cross-functionally with sales, customer experience, and product teams to ensure customers receive cohesive and high-impact technical guidance * Surface technical insights and opportunities that support renewals, expansion, and long-term account growth * Build strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value WE'D LOVE TO HEAR FROM YOU IF YOU HAVE: * 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization * A solid understanding of enterprise systems, APIs, integrations, development frameworks and identity management frameworks * Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies * Superb communication skills and the ability to confidently engage both technical and non-technical audiences * A consultative mentality and a passion for navigating multiple stakeholders within complex customer environments helping tackle technical challenges * This role will focus on supporting customers using our product in Latin America, written and spoken fluency in Portuguese, Spanish and English is required WHILE NOT REQUIRED, IT’S AN ADDED PLUS IF YOU ALSO HAVE: * Familiarity using Figma or other design and developer collaboration tools * Understanding how to author structured AI guideline or instruction files that inform MCP servers or AI agents, including defining behavioral constraints, guardrails, and integration standards * A background in frontend development or familiarity with design-to-code workflows * Delivered technical workshops, enablement sessions, or advisory services in past roles At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.  Examples of accommodations include but are not limited to:  * Holding interviews in an accessible location * Enabling closed captioning on video conferencing * Ensuring all written communication be compatible with screen readers * Changing the mode or format of interviews  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

Smartly

HEAD OF SALES - BRAZIL Smartly is looking for a commercially driven and people-focused sales leader to lead our growth across Brazil. In this role, you will combine strategic leadership with hands-on enterprise selling, helping expand Smartly’s presence among some of the region’s largest advertisers and agencies. As Head of Sales, Brazil, you will lead and develop a team of Account Executives while managing key enterprise relationships directly. You will work closely with cross-functional teams across Customer Success, Agency, Partnerships, Marketing, and Product to drive revenue growth, strengthen customer relationships, and shape Smartly’s commercial strategy in Brazil and the broader LATAM region. WHAT YOU WILL DO * Lead, coach, and develop a team of Account Executives, supporting performance, growth, and collaboration across the organization * Define and execute the go-to-market strategy for Brazil in alignment with Smartly’s regional growth priorities * Own and grow relationships with enterprise customers, including global brands operating across multiple markets * Drive the full sales cycle from strategic prospecting and opportunity development through negotiation and close * Build trusted relationships with senior marketing, media, and business stakeholders at customer organizations * Forecast accurately, manage pipeline health, and deliver against regional revenue targets * Partner closely with Customer Success, Agency, Partnerships, and Product teams to support customer outcomes and long-term retention * Represent Smartly at industry events, conferences, and executive meetings across the region WHAT WE ARE LOOKING FOR * Strong experience leading enterprise sales within SaaS, advertising technology, digital media, or marketing technology environments * Experience managing and developing high-performing sales teams in a growth-oriented business * Track record of closing complex, multi-stakeholder enterprise deals with senior decision-makers * Deep understanding of digital advertising, media buying, performance marketing, and marketing automation * Ability to balance strategic leadership with hands-on commercial execution in a player-coach environment * Strong communication and presentation skills with the ability to influence C-level stakeholders * Fluent Portuguese and English language skills * Comfortable traveling within the region as needed WHAT WE OFFER YOU At Smartly, we offer a place where you can advance your career. Here, you'll find: An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged. Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth. Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave. Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities. Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually. Apply Now and Build Your Future with Smartly! Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together #LI-HYBRID   ABOUT SMARTLY Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.

Smartly

SENIOR ENTERPRISE ACCOUNT EXECUTIVE Smartly is looking for a Senior Enterprise Account Executive to help accelerate our growth in Brazil. Based in São Paulo, you'll play a pivotal role in establishing and expanding Smartly's commercial presence by partnering with enterprise brands, agencies, and advertisers. This is an opportunity to build a market from the ground up, combining strategic business development with consultative selling to bring Smartly's AI-powered advertising platform to some of Brazil's largest and most innovative organizations. WHAT YOU WILL DO * Build and grow Smartly's enterprise business in Brazil by identifying, developing, and closing new business opportunities with leading brands and advertisers. * Develop and execute territory and account strategies to establish Smartly's presence in a growing market with significant expansion potential. * Build and maintain a healthy pipeline through proactive prospecting, networking, marketing-generated opportunities, and collaboration with Sales Development Representatives. * Lead consultative sales cycles, including discovery, solution presentations, product demonstrations, commercial negotiations, and contract execution. * Partner with Sales Engineering, Customer Success, and Implementation teams to deliver a seamless customer experience from initial engagement through onboarding. * Collaborate with the Head of Sales to refine go-to-market strategies, identify priority verticals, strengthen agency partnerships, and share market insights. * Represent Smartly at industry events, conferences, and customer meetings to strengthen relationships and increase brand awareness within the Brazilian advertising ecosystem. * Maintain accurate sales forecasts, pipeline reporting, and account plans while consistently working toward quarterly and annual revenue goals. * Build trusted relationships with executive stakeholders and serve as a strategic advisor on digital advertising, creative automation, and performance marketing. WHAT WE ARE LOOKING FOR * Strong experience in enterprise SaaS, AdTech, MarTech, digital marketing technology, or media sales, with a proven track record of consistently exceeding sales targets. * Experience developing new markets or expanding commercial operations, ideally within Brazil or other emerging markets. * Deep understanding of the Brazilian digital advertising ecosystem, including advertisers, agencies, media groups, and enterprise buying processes. * Established relationships with senior decision-makers across enterprise brands, agencies, media groups, or holding companies in Brazil are highly desirable. * Experience managing complex, multi-stakeholder enterprise sales cycles from prospecting through contract negotiation and close. * Strong consultative selling, negotiation, and executive communication skills, with the ability to engage audiences ranging from practitioners to C-level executives. * Fluency in Portuguese and professional proficiency in English. * Self-motivated, resourceful, and comfortable working in a high-growth environment where new processes and market strategies continue to evolve. * Willingness to travel within Brazil and across the region to support customer meetings, conferences, and industry events. WHAT WE OFFER YOU At Smartly, we offer a place where you can advance your career. Here, you'll find: * An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged. * Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth. * Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave. * Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities. * Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually. Apply Now and Build Your Future with Smartly! Curious what it's like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together. #LI-HYBRID ABOUT SMARTLY Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.