Staff Product Operations Manager

Calendly

WHAT’S IN IT FOR YOU?  Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. ABOUT THE TEAM & OPPORTUNITY  *THIS IS A HYBRID POSITION LOCATED IN THE BAY AREA; THE EXPECTATION IS TO GO INTO THE SAN FRANCISCO OFFICE 2 TIMES PER WEEK. WHAT’S SO GREAT ABOUT WORKING ON CALENDLY’S PRODUCT TEAM? We design seamless product experiences that delight our customers. Calendly takes the work out of scheduling so our customers have more time to focus on what matters most. Millions of people worldwide use our software every day—with thousands more signing up daily. As a Staff Product Manager on the Scheduling team, you’ll be working on an incredible opportunity to evolve and scale a category-defining product while ushering it into the AI era. You’ll help ensure Calendly stays the most intuitive, powerful scheduling platform in the world, while leveraging AI to make it smarter, more proactive, and even more effortless for customers. A DAY IN THE LIFE OF A STAFF PRODUCT MANAGER AT CALENDLY This position will report to our Director of Product. You will be working in an environment where collaboration is key to the best ideas, and you will be encouraged to use your creativity and drive to bring new features and ideas to market! You will work closely with engineering, design, sales, product marketing, customer experience and product leadership to ensure our defined growth, product/business outcomes, and customer satisfaction goals are met. On a typical day, you will be working on:  * Understanding customer needs, crafting a strategic product roadmap, and leading execution for one of our newest product initiatives * Prioritizing feature requirements and partnering cross-functionally with R&D stakeholders (Design, Research, Engineering)  * Partnering closely with our go-to-market teams (marketing, customer success, sales, finance) to ensure successful product launches across multiple customer segments * Driving up awareness, adoption, continual engagement and retention of new use cases that unlock more product capabilities within Calendly * Defining and measuring the relevant objectives and key results (OKRs) and key performance measures to support strategy and roadmap decisions WHAT DO WE NEED FROM YOU? * A minimum of 8-10 years of varied PM experiences across both startups and scaled companies; bonus points if you have been a founder in a SaaS company * Keen product sense, UX design experience with a deep empathy for customers; highly motivated to build delightful and frictionless experiences for customers; especially f you have used AI/ML to bring these experiences to life * Experience in building 0-to-1 SaaS products and scaling from 1-to-100 in a product-led-growth environment * Deep understanding and demonstrated experience building and monetizing teams-based productivity solutions in either a B2C or B2B * The ability to work in our San Francisco office 2 days per week * Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time Tier 1 Salary Hiring Range $237,305—$300,121 USD The ranges listed above are the expected annual base salary for this role, subject to change. Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity. Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits. Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows: * Tier 1: San Francisco, CA, San Jose, CA, New York City, NY * Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA. * Tier 3: All other locations not in Tier 1 or Tier 2 If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility. All candidates can find our Candidate Privacy Statement here Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection This role may require occasional travel for company events, team collaboration, or offsites.

Accurx

ACCURX IS SOLVING HEALTHCARE PRODUCTIVITY FOR THE NHS For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we’re changing that by building a single, system-wide platform that helps every patient get gold-standard, efficient, and joined-up care. What started as a way for GPs to text a patient, has now evolved into an all-in-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts. Our platform now powers Total Triage to manage patient demand, and Self-Book that lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time. We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be. THAT SOUNDS COOL - WHAT DOES THE USER SUPPORT OPERATIONS MANAGER HAVE TO DO WITH IT? Healthcare teams rely on Accurx every single day; and when we ship new features, they need to land smoothly. As User Support Operations Manager (Product), you are the essential bridge between our frontline support operations and the product teams. As we ramp up our product launches, you'll ensure we keep pace with the roadmap without sacrificing quality, looking across all pods at once, turning reactive support into strategic insight. This is a Manager-level role for a structured project manager who can set the plan, define the timeline, and hold people accountable to a high "definition of done." THE CHALLENGES YOU'LL SOLVE AS A USER SUPPORT OPERATIONS MANAGER * Launch Sign-off: You own launch readiness and success, providing the formal confirmation of "we are ready" or "we are not ready" for every release across User Support. * Operational Excellence: You will build and maintain launch playbooks, setting standard checklists to ensure we remain coordinated as our launch volume increases. * Post-Launch Insight: You will own post-launch reporting and act as a key stakeholder in retrospectives, synthesising what went well and what users struggled with into actionable narratives. * Cross-Functional Coordination: You will act as the point of contact for product teams, using Slack and Linear to manage visibility, track progress, and ensure support has a voice in product decisions. * Data Integrity & Insight: You will define tagging taxonomies in Intercom to ensure we are capturing the right data to turn user friction into actionable narratives for product teams. * People Management: You line manage a team (~2-3 people), owning their performance reviews, career development, and delivery against pod priorities. * Pod Accountability: You will run pod leads syncs, setting weekly priorities, ensuring consistency across all workstreams and flagging capacity risks to leadership. * Maintaining the Frontline Connection: You will spend ~15% of your time online as a senior resource responding directly to users, ensuring you stay grounded in the current product experience. * Extended Support: As part of the User Support team, you will participate in the senior weekend cover rota to ensure our users are supported seven days a week. YOU SHOULD APPLY IF... * You are a Launch Expert: You have a proven track record of coordinating successful product launches in a fast-paced environment. * You deliver Complex Projects: You have strong project management skills and are comfortable managing multiple concurrent timelines and cross-functional stakeholders. * You possess "Owner" Energy: You have an accountable mindset, setting high standards and holding people to them rather than simply chasing a to-do list. * You are Data Literate: You are comfortable interpreting user data and adoption metrics to ensure we are capturing the right insights for the business. * You are a Collaborative Leader: You have experience managing senior individual contributors and can work constructively across product, engineering, and design. * You have the right background: You're a seasoned User Support Manager or Support Operations lead with a proven track record of managing product releases in a fast-moving SaaS or HealthTech environment, someone who can lead a team of specialists to deliver high-quality help content and tagging taxonomies under tight deadlines. WHAT'S IN IT FOR ME? You'll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to Solve Healthcare Productivity. * £45,000 – £57,000 salary + share options up to £15,000 * Benefits to suit you: £400 flexible benefits budget via Happl — spend it on private health insurance, wellness providers and more * Flexible Working: We are an office first culture and ask that you're in our (dog-friendly) Shoreditch office 3 days a week * Family matters: We offer enhanced parental leave, fertility support and parental loss support * We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat! Want to know more about the company or the hiring process? Check out our Careers page and Candidate hub. Find us across social media: Medium, LinkedIn, X, Instagram and YouTube.

Sanity

At Sanity.io, we're building the future of AI-powered Content Operations. Our AI Content Operating System gives teams the freedom to model, create, and automate content the way their business works, accelerating digital development and supercharging content operations efficiency. Companies like SKIMS, Figma, Riot Games, Anthropic, COMPLEX, Nordstrom, and Morningbrew are using Sanity to power and automate their content operations. In this role, you will be responsible for driving the product vision of Content Agent and working closely with your engineering team and the wider business to deliver a reliable, extensible AI operations experience for our customers. Content Agent works across Sanity's Dashboard, Studio, Slack, and as a headless API — giving content teams the ability to operate at scale through conversation, automation, and agent-driven workflows. A critical part of this role is the craft of building for agents: designing cognitive architectures, writing agent instructions, and shaping how AI systems reason about structured content. This is not a role where AI is a feature you manage — it is the product, and you need to understand how it thinks. WHAT YOU WILL BE DOING: * Craft the vision and roadmap for Content Agent — Sanity's AI operations layer for content at scale * Design agent behaviors and define how agents decompose complex content operations, handle ambiguity, and earn user trust * Define and evolve the trust and quality model — staged changes, review flows, error rates, and cost efficiency * Drive the extensibility strategy, enabling customers and partners to extend the agent through tools, skills, and integrations * Write and refine agent instructions, system prompts, and behavioral specifications as core product work * Collaborate with leaders across engineering, design, and solution engineering to shape your product solutions * Bring clarity and simplicity to complex AI systems, delivering reliable and intuitive experiences for content teams * Measure and monitor agent effectiveness, building feedback loops and metrics to improve quality systematically * Coordinate across teams to manage dependencies and align Content Agent with the broader Sanity platform ABOUT YOU: * Located in London or Oslo * You have a proven track record as a product manager, with experience working with platforms, data-oriented products, and developer frameworks * You have real experience with AI agents and LLM-based systems — cognitive architecture, prompt engineering, agent instruction design, and reliability patterns. You've shipped AI products where you had to think about how the system reasons, not just what it outputs * You are comfortable with JSON, API design, and technical product development * You understand structured content or can learn it quickly — schemas, references, validation rules, and how they shape what an agent can do * You place client empathy at the forefront of your work, understanding the challenges and needs of content teams and large enterprises * You communicate clearly, advocate for customer needs, and lead cross-functional teams towards innovative solutions * You balance immediate needs with long-term vision to strategically prioritize your domain WHAT WE CAN OFFER: * A highly-skilled, inspiring, and supportive team * Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth * A global, multi-culturally diverse group of colleagues and customers * Comprehensive health plans and perks * A healthy work-life balance that accommodates individual and family needs * Competitive stock options program and location-based salary WHO WE ARE: Sanity.io is a modern, flexible content operating system that replaces rigid legacy content management systems. One of our big differentiators is treating content as data so that it can be stored in a single source of truth, but seamlessly adapted and personalized for any channel without extra effort. Forward-thinking companies choose Sanity because they can create tailored content authoring experiences, customized workflows, and content models that reflect their business. Sanity recently raised a $85m Series C led by GP Bullhound and is also backed by leading investors like ICONIQ Growth, Threshold Ventures, Heavybit and Shopify, as well as founders of companies like Vercel, WPEngine, Twitter, Mux, Netlify and Heroku. This funding round has put Sanity in a strong position for accelerated growth in the coming years. You can only build a great company with a great culture. Sanity is a 200+ person company with highly committed and ambitious people. We are pioneers, we exist for our customers, we are hel ved, and we love type two fun! Read more about our values here! Sanity.io pledges to be an organization that reflects the globally diverse audience that our product serves. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.