Customer Success Manager - LATAM (Portuguese-speaking)

Datadog

Manager, Customer Success As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: * Drive and influence the full renewal and expansion sales cycle * Serve as an advisor and role model for exemplary customer service * Balance autonomy with effective communication upwards * Act as a regional/segment owner and escalation point for relevant matters * Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth * Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges * Focus on talent attraction, retention, and development to create high-performance teams Who You Are: * Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space * 3+ years of experience leading a high-performing team of Customer Success Managers * A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities * Familiar with the B2B tech or subscription-based software space * Comfortable in a fast-paced, scaling environment Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: * Best-in-class onboarding * Sales training in MEDDIC and Command of the Message * An inclusive company culture, with opportunities to join our Community Guilds * Intra-departmental mentor and buddy program for networking * Continuous professional development, product training, and career pathing * New hire stock equity (RSU) and employee stock purchase plan (ESPP) * Generous global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.   ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Datadog

As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them What You’ll Do: * Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.   * Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience * Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently * Act as an advisor to customers to ensure they’re leveraging the solution effectively * Monitor and identify usage trends to uncover renewal risks and support greater adoption rates * Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal) Who You Are: * Customer-minded, always trying to provide the most value possible * Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success. * A strong communicator (written and verbal) with excellent attention to detail * Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities * 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success * Passionate about building long term and lasting relationships Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: * Best-in-breed onboarding * Sales training in MEDDIC and Command of the Message  * An inclusive company culture, opportunity to join our Community Guilds * Intra-departmental mentor and buddy program for in-house networking  * Continuous professional development, product training, and career pathing  * New hire stock equity (RSU) and employee stock purchase plan (ESPP) * Generous global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.   ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Datadog

Location: São Paulo, Brazil Reports to: Director, Field Enablement Travel: ~30% The Team Our GTM Enablement team plays a critical role in helping Datadog’s Sales and Customer Success teams succeed by equipping them with the right skills, knowledge, and tools at the right time. We partner closely with teams across Sales, Customer Success, Product Marketing, Curriculum, and Operations to ensure enablement programs translate into real performance in the field. As Datadog continues to invest in LATAM, this role represents a foundational hire—helping establish how enablement shows up locally while staying tightly connected to our global enablement ecosystem. The Opportunity Datadog is growing quickly across Latin America, and we’re looking for our first Field Enablement Manager based in LATAM to support this momentum. This role will be responsible for delivering ongoing ramp and everboarding enablement for our Sales and Customer Success teams across LATAM—particularly for sellers and CSMs based in Brazil and Mexico. In addition, you’ll support Spanish- and Portuguese-speaking sellers based in North America (e.g., Boston, Denver, Atlanta) who sell into LATAM accounts. You’ll serve as a trusted partner to the field, ensuring global enablement programs land effectively in the local context—across language, culture, sales motion, and market dynamics. This role is ideal for someone who thrives as an independent operator, builds strong relationships in the field, and enjoys adapting enablement to meet regional needs while staying aligned with global standards. This role will report into the our global Field Enablement team based in New York City and continue partnering with Field Enablement Managers globally across all regions and segments.  What You’ll Do * Deliver live and virtual enablement sessions focused on ongoing ramp and everboarding for Sales and Customer Success teams across LATAM. * Partner closely with Sales and CS leaders in Brazil and Mexico to understand performance needs and provide targeted enablement support. * Support Spanish- and Portuguese-speaking sellers based in North America who sell to LATAM customers. * Adapt and localize globally developed enablement programs to ensure relevance across language, culture, market context, and regional sales motions. * Design and facilitate reinforcement activities (e.g., role plays, deal clinics, skill practice sessions) that help sellers apply core concepts in real customer scenarios. * Collaborate closely with the Curriculum team to share field insights, provide feedback on program effectiveness, and support continuous improvement of global content. * Track participation, collect feedback, and use qualitative and quantitative insights to assess enablement impact and identify opportunities for improvement. * Build trusted relationships with Sales, Customer Success, and cross-functional partners to diagnose challenges and recommend appropriate enablement interventions. * Act as a regional connector—surfacing LATAM-specific insights back to global enablement teams to help shape future programs. Who You Are * 3–5 years of experience in sales enablement, field enablement, training, or a related GTM role. * Experience supporting Sales and/or Customer Success teams in a SaaS or technology environment; regional or international experience is a strong plus. * Fluent in Spanish, Portuguese, and English (required). * Strong facilitator with experience delivering engaging live and virtual training sessions. * Solid business acumen and comfort working with performance data, field feedback, and qualitative insights to inform enablement decisions. * Highly collaborative and relationship-oriented—you build trust quickly with sellers, managers, and cross-functional partners. * Familiarity with sales methodologies such as MEDDICC or Command of the Message. * Foundational understanding of Datadog’s core product pillars (Infrastructure, APM, Logs) and the ability to connect product capabilities to customer value. * Organized, adaptable, and comfortable operating independently in a fast-growing region. * Scrappy and pragmatic—you enjoy building from the ground up and iterating as you go. * Willing and able to travel approximately 30% across Latin America and North America. Why This Role Matters As Datadog’s first Field Enablement hire in LATAM, you’ll play a pivotal role in shaping how enablement supports our sellers and Customer Success teams in the region. You’ll help ensure our global programs translate into local impact—accelerating ramp, improving confidence, and enabling teams to succeed with customers across a rapidly growing market. #LI-Hybrid ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.